Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sean Taylor is a consummate professional and a really nice person. He came to fit a new arm on my Q500 and thoroughly checked for loose nuts and adjusted accordingly. He is a delightful individu... See more
Company replied
Hi I phoned out of hours as my sons head rest had broken and was unable to use chair Gary Thompson was the person I spoke to he was very helpful and friendly he went into to work first thing next mor... See more
Company replied
Sean Taylor called 20 minutes before arrival. He was respectful of my home and was very professional throughout his visit. The work needed to be done on my wheelchair was very thorough and he explaine... See more
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Company details
Written by the company
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Contact info
Unit 11, Westfield Road, CH44 7HX, Wallasey, United Kingdom
- enquiries@rosscare.co.uk
- rosscare.co.uk
4.8
Excellent
908 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Hugh is always helpful
Hugh is always helpful, friendly and welcoming.
He is very professional and knowledgeable
22 May 2026
Unprompted review
Reply from Ross Care
Hi Donna, thank you for taking the time to leave a review. We're delighted to hear that Hugh was helpful, friendly and professional throughout your visit.
Thank you Gary
Gary Thompson helped my wife out of a real emergency, he was quick to arrive, and very friendly and extremely helpful! Great guy!
22 May 2026
Unprompted review
Reply from Ross Care
Hi Ekow, thank you for your review. We're pleased to hear that Gary was able to respond quickly and help your wife during an emergency. I'll make sure your kind feedback is shared with Gary and the local management team.
I needed my camber adjusted on my chair…
I needed my camber adjusted on my chair and Darren was excellent, swift, professional, and very easy to talk to!
22 May 2026
Unprompted review
Reply from Ross Care
Hi Lily, thank you for sharing your feedback. We're delighted to hear that Darren was professional, efficient and easy to talk to while carrying out the adjustment to your wheelchair. I'll be sure to pass your comments on to Darren and the local management team.
Wheelchair services
Sean Taylor came to service my sons wheelchair he was on time and efficient and found him to be very polite and keeps my son wheelchair in good working order
20 May 2026
Unprompted review
Reply from Ross Care
Hi Sharon, thank you for your review. We're pleased to hear that Sean arrived on time, carried out the service efficiently and helped keep your son's wheelchair in good working order. I'll ensure your feedback is shared with Sean and the local management team.
Sean Taylor was amazing really caring…
Sean Taylor was amazing really caring and helpful made sure my mum was ok and comfortable talked her through everything couldn’t ask for better service
20 May 2026
Unprompted review
Reply from Ross Care
Hi Heidi, thank you for taking the time to leave a review. We're delighted to hear that Sean provided such caring and helpful support. I'll make sure your lovely feedback is passed on to Sean and the local management team.
Hugh was very professional told me…
Hugh was very professional told me what he was doing excellent customer service
19 May 2026
Unprompted review
Reply from Ross Care
Hi Tula, thank you for your review. We're pleased to hear that Hugh provided professional service and kept you informed throughout the repair. I'll be sure to share your feedback with Hugh and the local management team.
Excellent service
Terry was very thorough. He made sure I was satisfied with his repair and asked if there was anything else he could help with A+ Appointment was easy to make and manage when I needed to change the date.
19 May 2026
Unprompted review
Reply from Ross Care
Hi Sarah, thank you for sharing your experience. We're delighted to hear that Terry was thorough, helpful and ensured you were completely satisfied with the repair. I'll make sure your kind comments are passed on to Terry and the local management team.
Satisfactory and a job well done by…
Satisfactory and a job well done by Gary Thompson
19 May 2026
Unprompted review
Reply from Ross Care
Hi Zaynab, thank you for your review. We're pleased to hear that Gary completed the work to your satisfaction. I'll ensure your feedback is shared with Gary and the local management team.
New Wheelchair delivery
Sean Taylor came today the 18th May to deliver my husbands new wheelchair. My husband was transferred on to his new chair and from then on Sean asked my husband what adjustments he wanted the arms put back abit the legs lengthened the head rest adjusted the roho cushion pumped up
And equalised . Nothing was too much trouble . Sean was diligent in all the work he carried out.He is a polite and a nice chap who goes over and above to do his job.he left our house with a big smile on my husbands face looking comfortable and happy.thankyou
18 May 2026
Unprompted review
Reply from Ross Care
Hi Osborne, thank you for taking the time to leave such detailed feedback. We're delighted to hear that Sean took the time to make all the necessary adjustments and ensure your husband was comfortable and happy in his new wheelchair. I'll be sure to pass your lovely comments on to Sean and the local management team.
Excellent service from start to finish
Excellent service from start to finish! The wheelchair delivery was done by Gary Thompson and was incredibly fast, professional, and well organized. The driver was very polite and helpful, and the wheelchair arrived in perfect condition. Communication throughout the whole process was clear and reliable. I truly appreciate the care and efficiency — highly recommended for anyone looking for dependable wheelchair delivery service.
18 May 2026
Unprompted review
Reply from Ross Care
Thank you for your review. We're delighted to hear that Gary provided a fast, professional and well-organised delivery experience, and that communication was clear throughout. I'll make sure your kind feedback is shared with Gary and the local management team.
Man who came to fix my wheelchair did a…
Man who came to fix my wheelchair did a brilliant job of his friendly thank you.
18 May 2026
Unprompted review
Reply from Ross Care
Thank you for your review. We're pleased to hear that the repair was completed successfully and that our engineer provided such friendly service.
Excellent service
Engineer was very polite and professional. Problem with my son’s wheelchair was solved efficiently. Excellent service!
18 May 2026
Unprompted review
Reply from Ross Care
Hi David, thank you for taking the time to leave a review. We're delighted to hear that the issue with your son's wheelchair was resolved efficiently and professionally.
Giovanni was polite and explained what…
Giovanni was polite and explained what was required and duration of time regarding parts needed.
Very pleasant and informative
15 May 2026
Unprompted review
Reply from Ross Care
Thank you for your review. We're pleased to hear that Giovanni kept you informed throughout the visit and clearly explained the next steps regarding the required parts. I'll be sure to pass your kind comments on to Giovanni and the local management team.
Good service
Terry who picked up the wheelchair was very helpful and respectful.
Also the lady who arranged the pickup was very helpful and proactive.
14 May 2026
Unprompted review
Reply from Ross Care
Hi Graham, thank you for sharing your feedback. We're delighted to hear that both Terry and our office team were helpful, respectful and proactive in arranging the collection. I'll ensure your kind comments are shared with Terry and the local management team.
Great service
Ross Care delivered my husbands wheelchair on time and with great care in my home. Jason was great at explaining absolutely everything regarding how the chair worked. I would absolutely recommend them.
14 April 2026
Unprompted review
Reply from Ross Care
Hi Will, thank you for your wonderful review. We’re delighted to hear Jason delivered your husband’s wheelchair with such care and took the time to explain everything clearly. We’ll be sure to pass your lovely comments on to Jason’s manager.
I had a wheelchair environmental check…
I had a wheelchair environmental check yesterday and Sean was very professional and knew a lot about what kind of chair will meet my needs. Couldn’t have been happier with Sean’s services. Thank you
13 May 2026
Unprompted review
Reply from Ross Care
Hi Sadie, thank you for your fantastic feedback. We’re pleased to hear Sean provided such professional and knowledgeable support during your wheelchair environmental check. We’ll ensure your kind comments are shared with Sean’s manager.
Sean Taylor was extremely professional…
Sean Taylor was extremely professional and explained every stage of what was needed, stating that he would order new wheels and inform us as soon as they were ready to be fitted. Also explained about the two breaks being applied at the same time until the new tyres are fitted.
12 May 2026
Unprompted review
Reply from Ross Care
Hi Sue, thank you for your wonderful review. We’re delighted to hear Sean explained everything clearly and kept you fully informed throughout the visit. We’ll pass your kind comments on to Sean’s manager.
Sean Taylor once again provided fast…
Sean Taylor once again provided fast and friendly service. Thank you
13 May 2026
Unprompted review
Reply from Ross Care
Hi, thank you for your kind feedback. We’re pleased to hear Sean once again provided such fast and friendly service. We’ll make sure your comments are shared with Sean’s manager.
Lee is one of the best people i know…
Lee is one of the best people i know great at his job great job done on my chair every time and always fun to be around
12 May 2026
Unprompted review
Reply from Ross Care
Hi Tracey, thank you for your wonderful review. We’re delighted to hear Lee continues to provide such excellent service and always makes the experience a positive one for you. We’ll be sure to pass your lovely comments on to Lee directly.
Really helpful,
Really helpful,
Kept me going, massive.
Ajay sorted everything, brilliant 👍
12 May 2026
Unprompted review
Reply from Ross Care
Hi Richard, thank you for your fantastic feedback. We’re pleased to hear Ajay was able to get everything sorted for you and provide such helpful support. We’ll pass your kind comments on to Ajay directly.
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