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Afterf a phone call from Rotary I am pleased with the information the gentleman gave me it was eye opening. I should have sent my watch back to them direct instead of through the shop I bought it from, Iwill find my information of purchase and the repair willbe free
"Going beyond the call of Duty"
I was recently given a Rotary watch as a gift,didn't have a receipt or knowledge of where it was bought.
I called Rotary UK & the service was utterly mind blowing.
After giving the lady the model number, she initially told me the costs for three links & postage, I was fine with this, then she said, "You said it was bought as a gift?" "Well if that's the case I will get these sent out to you Free of Charge,think of it as a gift from us"
How amazing is this !!? Service I won't forget EVER.
Thank you sooo Much for everything Rotary, the watch fits perfect & is fantastic!!!
Diamond Customer Service.
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