The worst agents you will find in the country. These guys just are absolutely a sham. It’s been many months that they are not transferring the deposit money they owe me. I made a loss of 7000£ du... See more
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Terrible! I had a very poor experience with this property management agency. Over several months, they failed to pay me the full rental income that was due. When I raised concerns, I was met with va... See more
The response from Rouds is astonishing. It is Rouds who have failed to make payment. They allegedly took out an insurance policy for me and despite over a year elapsing have withheld payment. They hav... See more
Absolutely terrible experience with this letting agent. They never pay rent on time – every month is a battle just to get what I’m owed. I’m constantly having to chase them up, send reminder after r... See more
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1.9
Poor
55 reviews
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Absolutely Unprofessional
The worst agents you will find in the country.
These guys just are absolutely a sham.
It’s been many months that they are not transferring the deposit money they owe me. I made a loss of 7000£ due to these agents. They rented to someone who messed the whole house and I had to spent 7000£ to get the house back to normal. Now a small holding deposit has been paid to these Rouds Agents ( now renamed to The House agents ) but these agents are yet to transfer the money to me even after 3 months. With a straight face they lie every time. Absolutely unprofessional, not sure how new customer come to these agents even after many such negative reviews.
23 June 2025
Unprompted review
Terrible worst agency
Terrible!
I had a very poor experience with this property management agency. Over several months, they failed to pay me the full rental income that was due. When I raised concerns, I was met with vague responses, constant delays, and misleading explanations. Communication was almost non-existent unless I chased them multiple times. They also made promises they didn’t keep. I would strongly caution others before trusting them with your property.
1 July 2025
Unprompted review
Absolutely terrible experience with…
Absolutely terrible experience with this letting agent. They never pay rent on time – every month is a battle just to get what I’m owed. I’m constantly having to chase them up, send reminder after reminder, and they still drag their feet. It’s beyond frustrating and completely unprofessional. When you manage properties, the bare minimum is paying landlords on time, and they can’t even get that right.
To make matters worse, their communication is virtually non-existent. They never proactively reach out, never update you unless you push for answers, and half the time they just ignore emails and calls altogether. It feels like once they’ve got the contract signed, you’re on your own. I would strongly advise anyone to stay far away – it’s not worth the stress or time.
4 July 2025
Unprompted review
Reply from .
We’re sorry to hear about your experience; however, after checking our records, we do not recognise your name or details in our system. If you are indeed a landlord working with us, we kindly ask that you contact our office directly or email us at hello@thehouseagent.co.uk so we can look into this matter properly.
Regarding rent payments — while we always aim to pay landlords promptly, there are occasions where delays occur. The most common reason is that rent has not yet been received from the tenant. We do our best to chase and manage these situations efficiently and keep landlords informed wherever possible.
We understand how important clear communication is, and we are committed to improving where needed. If your concerns are genuine, we welcome the opportunity to address them directly and resolve any issues.
Kind regards,
Cannot recommend
Cannot recommend based on our experience from start to finish. Multiple major transgressions:
- Removed property (the front door entrance key) from the property without asking.
- Did not change the combination lock on the safe code, allowing anyone to access the key.
- Left the doors unlocked after visiting the property.
- Put up an ad for my house, without consulting me about price.
- Paid for PAT and EICR (even though this was performed without having signed a contract with them), and did not receive a report from them. Instead received a vague email (after an entire week of chasing it up) saying it had failed and that £1250 was needed for a pass.
The only good thing was a nice ad. There was 'niceness' and there were apologies for some of the above complaints, but there are only so many mistakes an agency should be allowed, and none as serious as the above. Ultimately they did not find me suitable tenants. The only applicants through them were wholly inappropriate (financially) for the property.
All of the above are facts which cannot be argued due to written documentation. I can update as things progress (aforementioned reports), but this alone should be enough to prevent a recommendation.
23 April 2025
Unprompted review
Reply from .
Dear Ana,
Thank you for taking the time to leave your feedback. We are saddened to hear about the negative experience you had with our agency and would like to address the points you have raised.
Regarding the issue with the front door key, we apologise for any inconvenience caused. We took the keys due to a faulty lockbox issue that led to potential tenants waiting while we tried to access the property. Rest assured, no one would have had access to your property during this time and we always lock up after inspections.
We acknowledge that we made an error in making your property advert live without consulting you about the price. The decision was made in an effort to generate early interest in your property, and the price used was based on previous discussions. We apologise for not confirming this with you beforehand.
In regards to the certificates, we understand your frustration in not receiving the reports promptly. The certificates were paid for and we have now requested them from the contractor. Unfortunately, we do not have control over the speed at which contractors send out certificates, but we made sure to chase them up daily. The quotation for electrical remedial works was sent to you as part of our responsibility to inform you of any necessary repairs and associated costs.
Lastly, we understand the challenges of trying to find suitable tenants, especially when there are discrepancies in the pricing and the decision to rent or sell the property. We were given conflicting instructions from you about whether to rent or sell the property. When you were hesitant about renting out the property and instead wanted to sell, we respected your decision. However, during this time, you listed the property with another agent to rent it out.
We find it disheartening to read your sole purpose of the review was not to give constructive feedback but to discredit us an estate agent and prevent future business.
However we wish you the very best with your future as a landlord and hope all goes well for you.
Best regards,
Amar
Worst mistake ever!!!
This was the worst mistake I have made by far!! Rouds mismanaged my property to the extent that I had to pay £11000 in compensation to the tenants. The communication is so poor, you have to keep telling, asking, reminding the same issue to different members of staff. I realise that they are uneducated individuals, but they communicate like individuals that has had no schooling in their lifetimes, and seem unable to comprehend even the simplest of tasks.
They should not be allowed to continue as a lettings agency at all
7 March 2025
Unprompted review
Reply from .
Dear Natalie,
We are sorry to hear about your negative experience with Rouds. In this particular case, landlords licensing can only be obtained if they landlord completes the licensing application themselves or gives the relevant details for the agent to complete on their behalf. As you didn’t complete the application and we were not instructed to complete on your behalf, this can be no fault of the agency.
we would like to clarify that our responsibility as an agent is to emphasise the importance of being compliant and having all the neccassery documents when renting your home. Unfortunately, without the proper licensing, there is little we can do to prevent incidents like the one you described.
We apologise for any inconvenience this may have caused.
The response from Rouds is astonishing
The response from Rouds is astonishing. It is Rouds who have failed to make payment. They allegedly took out an insurance policy for me and despite over a year elapsing have withheld payment. They have provided no check out report, no information including accounts I requested and failed to return a deposit as ordered by the court. They kept in their account until proceedings were threatened. They don’t reply to any complaints. A fraudulent company and lie consistently. Worst agents ever.
18 February 2025
Unprompted review
Rouds is an excellent agency which I…
Rouds is an excellent agency which I have an experience of 2.5 years, serves us showing houses of our like and budget plus all after services with a compassion and I recommend them for anyone.
18 February 2025
Unprompted review
I am so upset with the way this company…
I am so upset with the way this company has handled the management of my property . Communication is extremely poor and the payments are mostly late and paid after reminders are sent . They also try various tactics to prevent you from leaving their management . Communication between staff is also very poor , so a lot of time is spent sending the same emails to different staff members . Also one suggestion would be to ask them to put everything in writing as they try and get out of a few things offered when you sign on .
Also with regards to the revert that the tenant was late in paying , I have looked at the dates and he was mostly on time but if he was late please can you send me an email for the times he was late as I have been asked for a reference and password that on.
21 January 2025
Unprompted review
Reply from .
Dear Sainin,
Thank you for taking the time to leave your feedback. We apologise for any inconvenience caused by the late rental payments you experienced. We understand how frustrating this can be for landlords and we always strive to ensure that tenants meet their financial obligations on time.
In this particular case, the delays in rental payments were unfortunately due to the tenant consistently paying late. While we do our best to chase tenants for overdue rent and enforce penalties when necessary, sometimes these things happen despite our efforts.
Please rest assured that we are continuously working to improve our processes and systems to minimise such occurrences in the future. We value your feedback and will take it into consideration as we strive to provide the best service to our landlords.
Best regards,
Rouds Estate Agents
They need to make sure the property is…
They need to make sure the property is hospitable at the moment it isn't people have to spend their hard earned money for rent and everything else to live so you would expect the property would be in good condition.
7 December 2024
Unprompted review
Im one week short of my rent an they…
Im one week short of my rent an they threaten you with legal proceedings the ppl you speak to are rude we have power cuts nearly every week thb you are the worst company iv even deatl with
23 April 2024
Unprompted review
Reply from .
We are sorry to hear about your negative experience. We take feedback seriously and strive to provide the best possible service to all of our tenants.
Regarding the power cuts, we understand the inconvenience this can cause and we are working diligently with the relevant utility companies to resolve this issue as quickly as possible.
We appreciate your feedback and hope to make improvements to provide a better experience for all of our tenants. If you would like to discuss your concerns further, please feel free to reach out to our office.
My experience using Rouds Estate Agents…
My experience using Rouds Estate Agents was excellent.
It is our first time renting and they were VERY helpful from the beginning. Viewing the property and the journey until it was completed.
I would recommend Rouds Estate Agents to all. VERY experienced, friendly knd staff. We had the privilege of working with Nakesha, a very quiet but very good listener. She was sooooo kind and gentle throughout. All the staff at Rouds Estate Agents gets a 10 star. Brilliant Customer Service. Thanks much all the staff at Rouds. A very SPECIAL THANKS TO Nakesha. God bless you all.
20 March 2024
Unprompted review
Reply from .
Thank you so much for taking the time to leave such a glowing review of your experience with Rouds Estate Agents! We are thrilled to hear that we were able to provide excellent service during your first rental experience.
We are so glad that Nakesha was able to assist you every step of the way and that you found her to be kind, gentle, and a good listener. We will be sure to pass along your kind words to her and the rest of our team.
It is always our goal to provide top-notch customer service and we are pleased that you feel we have achieved that. Thank you once again for choosing Rouds Estate Agents and for recommending us to others. We truly appreciate your business and your kind words.
We wish you all the best in your new rental property and please do not hesitate to reach out if you ever need anything in the future.
I had a wonderful experience with…
I had a wonderful experience with Rounds from the very First day I contacted them ... Communication has been absolutely perfect
And Thumbs up to Nakesha 🙌🏾🤙
7 February 2024
Unprompted review
Reply from .
Thank you so much for your kind words! We are thrilled to hear about your wonderful experience with Rounds Estate Agents. Our team takes pride in providing excellent communication and customer service, and we are delighted that Nakesha was able to assist you effectively. If you ever need anything in the future, please don't hesitate to reach out to us.
Spoke to Nikki at the estate agency had…
Spoke to Nikki at the estate agency had a warm welcome she was very helpful got me a quick viewing she also full filled all the promises she had made very pleased.
6 December 2023
Unprompted review
Reply from .
Thank you for taking the time to leave a review! We are delighted to hear that you had a positive experience with Nakesha at our estate agency. Providing excellent customer service and fulfilling promises is a top priority for us, and we are glad to hear that Nakesha was able to assist you in finding a property quickly. We appreciate your feedback and look forward to helping you with any future property needs.
Very professional
Very professional, helpful & friendly. I was really with the service they provided.
27 September 2023
Unprompted review
Reply from .
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team to be professional, helpful, and friendly. Providing excellent customer service is a top priority for us, and we are so glad that you were happy with the service you received. If you ever need assistance with anything in the future, please don't hesitate to reach out to us. Thank you again for your kind words!
Great communication and seamless process
I had an amazing experience with Rouds Lettings. The whole process was seamless and their communication was top-notch. I also want to give a big shout out to Saagar, one of their agents. He went above and beyond to make sure everything went smoothly. Highly recommend!
19 September 2023
Unprompted review
Reply from .
Thank you so much for taking the time to leave this fantastic review! We are thrilled to hear that you had such a positive experience with Rouds Lettings and that our communication and service lived up to your expectations. Saagar is an invaluable member of our team, and we will be sure to pass along your kind words to him. We truly appreciate your recommendation and hope to have the opportunity to work with you again in the future.
Absolute criminals
Absolute criminals! Fraudsters! Do not even think of going close to these people let alone paying them a dime. I agreed a tenancy for an apartment with these people only for them to give me keys to a different apartment on moving in day. This apartment was in a disgusting and appalling condition to put it mildly- exposed gas pipes, mould all over the inside of the tiny fridge in the apartment, damp on the walls, to mention a few. The paintwork looked like it was done by a 5 year old. I returned the keys and have been asking them to give the keys to the apartment that was agreed, but till date (4 weeks later) they are yet to either give me the keys or refund me. You can see from the reviews of similar terrible experiences that this is not a one off. These guys are criminals. Don’t be fooled by the few good reviews you see, they are not honest reviews. I have reported this matter to the police, the property redress scheme and the council, and will encourage any person with similar issues to do the same. We can’t allow these criminals to keep operating
16 June 2023
Unprompted review
Reply from .
We are deeply sorry to hear about your negative experience with our company. We take all feedback seriously and strive to provide the best service possible to our clients.
We acknowledge that there was a mistake made in giving you keys to the wrong apartment and we sincerely apologize for the inconvenience and frustration this has caused you. We are currently investigating this matter internally and will take the necessary steps to rectify the situation.
We appreciate you bringing this issue to our attention and we are committed to resolving it in a fair and timely manner. Please rest assured that we are working to ensure that this type of mistake does not happen again in the future.
If you have any further concerns or issues, please don't hesitate to reach out to us directly so that we can address them promptly. Thank you for your understanding and patience in this matter.
Fantastic company
I would definitely recommend ROUDS to all my family and friends. I received a great service from Saagar, who was very supportive, understanding and easy to talk to you. My property was let within 24 hours!!
1 July 2022
Unprompted review
Reply from .
Thank you so much for your kind words and for recommending us to your family and friends! We are thrilled to hear that you had a positive experience with Saagar and that your property was let within 24 hours. Our team at ROUDS strives to provide exceptional service to all of our clients, and we are delighted to hear that we were able to meet your expectations. If you ever need assistance with any future property needs, please do not hesitate to reach out. Thank you for choosing ROUDS!
Communication is second to none with…
Communication is second to none with rouds, always to hand when I need them. Keep up the good work :)
24 August 2022
Unprompted review
Reply from .
Thank you for taking the time to leave us such a positive review! We pride ourselves on providing top-notch communication and customer service to our clients, and we are thrilled to hear that you have had a great experience with us. Your kind words are greatly appreciated, and we will continue to work hard to meet your needs and exceed your expectations. If you ever need anything, please do not hesitate to reach out. Thank you for choosing rouds as your estate agents!
Had a great experience with my local…
Had a great experience with my local agent putting my house on the market and then going on to find someone who loves it just as much as I do. Saagar did an awesome job and will definitely be telling friends and family about you!
17 August 2022
Unprompted review
Reply from .
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Saagar and that he was able to successfully sell your house to someone who loves it as much as you do. We truly appreciate you spreading the word about our services and look forward to helping your friends and family with their real estate needs in the future. Thank you for choosing us as your estate agent!
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