Route Reviews 2,039

I’ve been using route a little over a year now, very reliable for tracking packages and if you need help with a package like it came damaged or missing they can help you reorder it at no cost to you, which I appreciated

Super easy to file a claim through the retailer. I will get the coverage again!

Route is the best delivery protection service I have ever had the pleasure of dealing with. I had two consecutive issues of damaged delivery of the same product. Throughout both of these, the representative from Route was responsive and prompt. Both situations were handled within the same day and resolved within days. They are the best protection I could have asked for and definitely needed. Do yourself a huge favor and get their delivery protection every time.

Ordered a replacement for a lost package for me within the same day of filing a claim. No back and forth hassle at all. Very thankful for this customer service!

Great notification tracking and claim resolve

Highly recommend this service. Very responsive, professional and willing to care of your issue.

All I wanted was a replacement for items that were destroyed when they were finally received. The company I dealt with said it would be easy! Just file a claim. Turns out it isn't so simple! It has to be done within a specific time frame, which I wasn't told about. It's a good thing I save all my emails! because I needed them to prove that I had contacted the company I was working with within the 30 day time frame. Very frustrating. I will never deal with ROUTE again.

AMAZING!!! I had so many issues with not receiving my package and route immediately gave me refund, no questions asked. thank you

It was great. Literally best insurance ever I made a claim and boom they took care of me. My package never arrived they compensated me for the delivery not arriving.

resolved an issue of damage in transit promptly and professionally, it really is worth taking route insurance

Reliable and hassle free claims when package arrives damaged.

I was made whole because the tree that I had ordered for a company was 5-6 days later than its original date. The tree came to me I. Very poor shape because of 5-6 different daily shipping delays. I am glad I paid the small amount to ensure an entitled refund.

Very fast and helpful by getting my money refunded when my package never arrived

In dealing with a claim for damaged goods in my delivery, the Route agent was top drawer. Emails answered in a matter of moments and decisions made in an equally timely matter. Best customer support in a long time.

Rapid satisfactory resolution

I'm so glad I got this coverage? They were quick and efficient in handling my claim. Highly recommend!

Route did make me wait 5 days, but that's fair I just wasn't happy that my package didn't arrive. I was hopeful everyday, but when day 5 came around, and my package still hadn't arrived, I was able to submit my claim. It wasn't difficult, and to my surprise they literally handled everything, and I was notified within 2 hours of a tracking # for my replacement, and for them to stick to their word when it comes to package protection, and to pounce on it as fast as they did I was shocked to say the least, especially for it being a Saturday! The email I received from the support staff agent was kind, and very helpful. I totally didn't expect to communicate with a real person, so that was also amazing! I cant say enough good about Route.