Route Reviews 2,039

A1 response and outcome not days weeks or months like most the time and issues was resolved very quickly thanks kindly.

The online claim process was simple and was sorted with a couple of hours with new item being shipped

The claim process was simple and not time consuming. I provided my order number and the items purchased appeared without having to list each item myself. Grateful that it wasn’t frustrating.

Prompt and courteous response that addressed the issue with my order.

Route really makes any unexpected events into an easy and pleasant process

I had a great experience with Route Package Protection. My claim was processed and approved in less than 30 minutes, which honestly exceeded my expectations.

The process was simple, clear, and very efficient. In a situation that could have been stressful, their quick response made everything much easier.

I truly appreciate the speed and professionalism of their service. I would definitely recommend Route Package Protection to anyone looking for peace of mind with their shipments.

Fernando

They are very quick and efficient in resolving your claim.

Their response was amazingly rapid, courteous and hassle free.

easy to understand quick to answer no hassle

My package got stolen and Route was fast with their response. Also let me change my shipping address to my family’s house so it won’t get stolen again since I work from 7am-6pm Monday through Friday

My problem was addressed and is being solved in a timely manner.

Always made things right in a timely manner for me. Would be five star but the tracking is a little off a lot of times.

Route truly came through for me on this one and I am so glad I brought this protection others wise I would have lost out .

I was dealing with a frustrating situation involving missing contents from a delivery, but Route made the process incredibly easy. The claim was straightforward, communication was clear, and everything was handled quickly. What stood out most was how smooth and stress-free the entire experience felt, especially given the circumstances.

Route does a great job of turning a negative situation into a positive one. The claims process is simple, efficient, and easy to follow, and the response time is excellent. It feels like you actually prioritize helping the customer instead of making them jump through hoops. That level of reliability and ease is what builds trust—just keep maintaining that consistency.

As I stated before, the service was completely professionally handled without a single reason for me to complain. With so many companies only concerned with their performance before they get their hands on the sale price, it is becoming more and more rare to see a company that believes in the follow up as much as this one does.

I had a package get delivered with a bottle of face wash that had totally exploded. The other items in the box were all sticky and gross. I filed my claim with Route, received instant approval and a replacement order was sent out right away without any questions asked. Total game changer.

I'll be adding Route to all of my future orders when I see the option for it!

I never been refunded so quickly in my life and im 42. Super friendly staff, will definitely be adding protection to all my packages.

The costumer service exeeded my expectations. Zach was super efficient, very profesional and friendly. I will definetly continue to use to their products from now on and will definetly be recomending Route to friends and family. Im very greatfull and happy with this experience.

I ordered some wonderful Lego sets from Scheels as they have become the best place to buy collectibles if you’re a fan. In the process of delivering the order the boxes and shipping box encountered some damage in route to my house. Route was there to help me get this issue resolved and a replacement order sent to me. It was extremely encouraging having a customer support agent who read and understand the issue. It’s hard to find customer support that is there for buyers these days. So overall I am thrilled to pay a little extra and know I have a company like Route on my side. Ready to help me out.