Rover.com | Pet Sitting Reviews 32,284

Jeremy house sat for us during a two week trip to Europe. So happy to see how well he and our dog Remi bonded. Nice to be able to travel knowing how well cared for she was.

Despite having 2 years to prepare for this "merger", i.e. Rover buying out CIAF, the actual moving over to this platform has been horrendous. Zero communication, zero support, everything going wrong, reviews being lost...

It's clearly a dog walking/boarding/sitting platform where cats are a subcategory and an afterthought.

Not to mention the fees - 15% for the owner AND the sitter? Ridiculous.

It's been incredibly frustrating both for both sides.

I've been going back and forth with a regular client about their booking for today - it's not been confirmed, and they can't find where on Rover to confirm/pay for it. I still went and did it, but will now have to arrange payment separately - and boo-hoo on Rover for losing out on their cut because of their incompetency! Should have done a better job with this "merger" and provided support and communication for both sitters and owners.

I have used the Cat in a Flat site for many years now, going back to 2018 for my first booking and have had an overall positive experience. Some sitters were subpar, but some real great ones. The website/app has evolved in that time and worked really well for what I needed as an owner.

Since the merger, it is apparent the previous owners/creators have sold it to Rover who are not cat-focused and it just does not work in the way it did. Unless something is fixed, I am going to be looking elsewhere for a cat sitter in the future.

We were given zero communication on this merger and I only found out via Reddit. Since then it has been nothing but AI/generic responses to sitters/owners problems. The costs are astronomical by now charging the owner and the sitter a fee and also in some instances charging additional cat fees making a twice daily feed for a 2 cat household incredibly expensive. I know the cat sitters are trying to work with the pricing models to make it work, but have encountered problems in being able to change those figures.

The messaging I have seen from CIAF was that nothing really would change for sitter/owner when in fact it has completely changed by forcing all to the dog-centric Rover platform. There was zero engagement with sitters/owners about the move to actually check the features Rover offered translated to cat sitting. Disappointed in Kathrin Burkhardt and Julie Barnes for not considering the product they sold to make a few £££ and leaving the so called "community" network they created behind to be just another cog of Blackstone.

I’ve been a cat sitter for years and loved using Cat in a Flat, but the move to Rover has been a really negative experience. Rover takes 15% from sitters and then adds another 15% fee for owners, which feels excessive and unfair.

I also can’t set different prices for twice‑daily visits anymore, and any price change has to be submitted for review. It took three days for Rover to approve a simple adjustment for a regular client.

It doesn’t feel like I’m “my own boss” when the platform controls my pricing and delays my bookings. This transition has made things harder for both sitters and pet owners.

I'm writing this from the sitter's perspective, following cat in a flat's utterly disastrous merger with Rover. You've had nearly two years since the acquisition to prepare for it, but you've decided to release something apparently entirely untested, which breaks, omits 10+ years of reviews as a sitter, forces the parties to only communicate through their platform - all with higher fees - all without communication to your sitters or cat owners. Slow clap.

You've lost me, and a whole bunch of others.

Easy to find local sitter. Did initial meet. Great to work with. Followed instructions and was available all times we needed. Recommend.

Do not trust Rover with your pet.
Our dog sitter lost our dog after having him for just 12 hours. Thankfully he was found, but the experience was traumatizing. On top of that: the sitter’s address on file with Rover was incorrect, the home had a dangerously rotten front porch and stairs, and when we picked our dog up his entire bed was soaking wet with no explanation given. The sitter then told us our dog “wasn’t a good fit” for them.
We cancelled the booking and were charged a $175 cancellation fee. Rover has not responded to our refund request.
To make matters worse, we left a detailed 1-star review of the sitter — which Rover has not posted. Now they’re asking us to rate them on Trustpilot. Happy to oblige.
Rover failed to vet this sitter, failed to maintain accurate listing information, failed to support us after a safety incident, and is now ignoring our refund request while suppressing our review. There is zero accountability. Use another service.

Rover was a site that I stumbled on while surfing the internet and I'm glad that I discovered it...it was an affordable and convenient services that worked out for our dog with finding him a comfortable home to stay in while we visited an elderly parent.

I am a fan of the meet and greet. I think it gives you a sense of how the time will go with your pets.

I needed a dog sitter for few days, and Rover helped me to find local help : Deborah was amazing, caring and very kind. I will use Rover again!

Elle was kind & punctual. Will use again

This was the first time I have used Rover and was a little anxious about having a stranger watch my fur babies and be in my home. However, I interviewed several really great people and the one I went with was great! She went above and beyond and my cats both loved her. She made me feel very comfortable and sent pics and updates daily and I appreciate that Rover stands behind their sitters. Will definitely recommend to others and use again.

Bring back Cat in a Flat App!!!
I am a pet owner who used Cat in a Flat (recently bought by Rover) for many years. Yesterday, without any communication made, I was unable to access the app. After changing my password I noticed the app has been entirely merged with Rover. Except that it is not fit for purpose. I have lost the bookings I have made with my cat sitter, I cannot see my saved cat sitters, I can’t search by ‘near me’ location. If you want pet owners to continue using your app, you will have to quickly add these features back. No communication has been made by Rover on the app change. Extremely disappointing. I have been loyal to CIAF but I am afraid this won’t be the same with Rover. It is certain a lot of UK pet owners and sitters will leave this service.

Rover is great! I found the perfect dog sitter over a year ago. My dog Jagger loves her!!

I recently had to leave Prince with Elizabete and she was excellent. Prince got sick the day of me leaving. He was throwing up and I almost cancelled my trip. Elizabete works at a veterinary office and saw that Prince was taken care. She went far a beyond and I was put at ease with constant updates from the vet and Elizabete.

Finding a trustworthy sitter to come and visit my young dog has been a positive experience using Rover and given me and my entire family peace of mind. Love the visit cards and the sitters have been wonderful about sharing and receiving information. Highly recommend!

I have had a wonderful experience with Rover. It’s all about finding you the best pet sitter/boarder/day care provider, and I have been very lucky to find a great fit for me and my dog. The Rover website is well laid out, providing statements from the providers, ratings, and more importantly, number of repeat customers. You can give someone a good rating, but the fact that so many people have chosen to bring their dogs back to my sitter speaks volumes. The payment process is streamlined. The website creates a secure method for messaging and uniquely assigned phone numbers so clients and sitters can communicate directly. The client is invited to review the sitter afterwards and the sitter is also invited to comment on both the pet and the client, facilitating future matches. Overall, I’m so happy I tried Rover and so lucky to find a great fit.

This was first time with Rover. I was very happy with Alvin who watched my dogs. I feel that this is a good site to find dog sitters.

Easy to book and great experience