Gorgeous shoes , amazing deals and excellent customer support team, My husband obsessed with these shoes so We have purchased 2. Mine was too big and I reached out to customer support team they respo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Their shoes are not as advertised. Ordered from an instagram ad and was not provided with the correct style. I was never provided any order confirmation and when I received the wrong order style custo... See more
If the customer service industry needs a company to show how to set the bar high.... ROVUX is that company. I received my shoes today...to say that they didn't fit would be an understatement. I emai... See more
I bought a pair of sneakers which I think look amazing and definitely something we don’t see in other sneaker brands. It fits nice and feels good for everyday use. The company is very professio... See more
Company details
Written by the company
ROVUX Footwear strives to deliver flawless products that match the complexities of the evolving market in which it operates via one-of-one designs and an acute manufacturing process. The result: a seamless product
Contact info
United States
- support@rovuxfootwear.com
- rovuxfootwear.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just amazing
Just amazing. Rovux sets a new standard for customer service. I received the shoes and they were just a bit too small so they sent me a new pair immediately. Now THIS is how it should be done. Good job guys. Love the shoes by the way! Balenciaga who??!!
I got them yesterday and they are nice…
I got them yesterday and they are nice takes a little longer to get them but it’s worth it.
Responded really fast when I noticed…
Responded really fast when I noticed the sneaker was too small.
Great shoes and great service!
I already have one pair of trainers that are excellent. I ordered another which were a different range and sadly the sizing was not quite right. I asked for a replacement larger size and the team could not have been more helpful in ensuring a new pair are winging their way to me. Great shoes and great service!
Horrible quality and customer service…
Horrible quality and customer service stay away from these sneakers im mad I had to give one star these sneakers are 20 dollars quality sneakers walmart sells better shoes a complete waste of money and the good reviews are all fake dont buy these shoes
Goes above and beyond. Real meaning of customer service
Amazing shoes, more than I expected. 10 stars. Customer service is super fast and goes above and beyond. I’d recommend to everyone. Really great company. Honest and great people, I hope they get recognize for their great shoes and best customer service. Thank you!
Great looks, great customer care.
The shoes look great, beyond my expectations, they are well-built and the materials are soft and high quality. Unlike other companies, Rovux was on top of my order all the time, constantly updating me with the status and replying to my emails the same day. You get more than what your bargain for.
Excellent service
Excellent service & product. Took longer, but that may have been due to the holidays.
Rovux Footwear (Splendid, indeed)
I am very impressed with the quality of this brand. More importantly, customer service care is exceptional. I highly recommend Rovux Footwear.
I Love the sneakers
I Love the sneakers. Unfortunately I got the wrong size but the company responded and sent me a new pair immediately. I appreciate the business and will be buying my second pair over the holidays. Thanks Rovux.
Extraordinary customer service and footwear!
This has to be the BEST costumer service EVER! I received my ROVUX Footwear in no time and was super excited about them and even more elated to show them off then I realized that I should’ve ordered a size up! The team at ROVUX Footwear assured me NO worries and shipped me the right size off immediately! The instant communication to my emails and on Instagram were just customer service at it’s best, thank you guys from the beginning to end, this is an experience I’ll never forget ☺️
Sincerely,
LOVE MY ROVUX FOOTWEAR
Really good business I bought the wrong…
Really good business I bought the wrong size and the Process of getting a new pair couldn’t be easier.
Great customer service and awesome shoes!
I love these shoes! They are comfortable and stylish. I get a lot of compliments on them. Also the customer service is excellent. I accidentally ordered the wrong size and they corrected MY error at no charge! Great company.
Gobsmackingly good service - just wow!
As a big sneakerhead I ordered these sneakers with some trepidation... they arrived, and I was defo pleasantly surprised by the quality and look/feel of the sneaker... Unfortunately, the sizing was correct!! (I am a size 44, and I ordered a size 43 after reading reviews on sizing). I can only think that the sizing has changed from earlier reviews to the present - these are a TTS 43).
I let Rovux know that I had ordered the wrong size for me and that it was my mistake etc
Rovux immediately sent me another size pair of sneakers, which I did not expect as the ordering issue was obviously my fault.
I am amazed by both the quality of the sneakers (for the amount paid) and the service I have received. This is what drop-shipping stores should be about; sourcing high-quality goods, getting excited at their 'find', delivering on the promise of the quality of the goods, an offering great after-sales service - highly highly highly recommended. Well done ROVUX
Incredibly good service
Incredibly good service. The shoes I ordered were too small and the customer care were super helpful with exchanging them for the right size pair for free. Will definitely order from Rovux again!
A very quick and resolutive response.
Great support
I'm very impressed with the support team. I requested an exchange, as the size I ordered didn't fit right. The team were extremely understanding and quick to respond. They've already sent out the new pair.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








