Rowan Energy Reviews 145

TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were let down by their experience overall. Many customers report significant difficulties in contacting the company, with emails and messages going unanswered, and phone numbers often leading nowhere. This lack of communication extends to customer service, where people express frustration over unreturned calls and a general inability to get assistance or explanations for ongoing issues. Reviewers also frequently mention problems with payments, with many experiencing delays or a complete stop in receiving their expected funds. Though some customers initially received payments promptly, the situation deteriorated for many after changes in payment methods, leading to an inability to withdraw funds or update banking details. A few other people also felt that the product itself, particularly the SmartMiner, had issues, with concerns raised about its functionality and the transparency of information regarding its underlying technology.

What people talk about most

Customer communications

People report significant frustration and dissatisfaction with the inability to contact the company, with... See more

Payment

Reviewers mention ambiguous feedback about payment, with many experiencing significant issues receiving their... See more

Response time

Customers had negative experiences with response times, with many reporting no replies to emails or messages... See more

Product

Clients share ambiguous opinions on the product, with some customers reporting that batteries and panels were... See more

Customer service

Users describe negative interactions with customer service, citing a lack of communication and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have been trying to redeem My points for the last 3 months, I was told in September there was an issue that would be fixed at the end of the week, but the issue remains. I have emailed, logged it... See more

Rated 1 out of 5 stars

September 2024 approached by row an to buy Miner unit our details given to them by Solar company. Older gentleman came to persuade us to buy although had misgivings. I thought at our age(70s) we wou... See more

Rated 1 out of 5 stars

There is no connection between smart miner and blockchain. Rowan Energy CEO promised us that the new chain would be created with all the transparency. It turns out that he deceived his investors who b... See more

Company replied

Rated 1 out of 5 stars

I lost everything I put into this project — and even went into debt believing in their vision. They kept making public promises of recovery while silently inflating the token supply, causing the price... See more

Company replied


Company details

  1. Solar energy equipment supplier
  2. Electric vehicle charging station
  3. Solar Energy Company

Written by the company

Rowan Energy rewards people for living a more sustainable life. Rowan increases your rewards from rooftop solar by giving you an extra 10p for every kWh generated within your kWp package size. You only need solar, and a small, low-powered device called a Rowan SmartMiner. A SmartMiner is a SmartMeter and blockchain Miner in one. It's easy and quick to install. Rowan Rewards do not affect any subsidies or feed-in tariffs you are already paid.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good product that makes you money

Really nice and easy to use platform that makes money for doing nothing. Easy install by the team at Rowan and good website with the ability to see your daily production. Donate or receive your money when you want. Overall a great purchase with great customer service 👍👍

28 November 2022
Unprompted review
Rated 5 out of 5 stars

David dealt personally with the…

David dealt personally with the installation of the smart miner which was done efficiently and has been working great over the last couple of weeks. Bring on the sunshine.! So far so good.

22 October 2022
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

Glad everything was smooth for you. Thanks for the great review

Rated 5 out of 5 stars

A great idea that significantly reduces…

A great idea that significantly reduces the payback period on solar panel systems. Device is small and looks good on the wall.

The website gives all the data I need and payments to my PayPal account have gone well without any problems.

12 October 2022
Unprompted review
Rowan Energy logo

Reply from Rowan Energy

Thanks very much for your kind words David

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look