Royal Culture Reviews 

546
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, most reviewers were unhappy with their experience overall. A large number of people reported significant issues with the time it took for their order to arrive, with many citing prolonged waiting periods, sometimes exceeding a month. Many consumers also experienced problems with order fulfillment, including receiving incorrect sizes, such as getting a size 5 instead of a size 6, or items that were not received at all. Conversely, a small portion of people felt that the products received were of great quality, with some noting that their items are genuine after passing authenticity checks. Additionally, some reviewers mentioned positive interactions with staff, noting that emails were responded to promptly or that assistance was provided, even when some issues arose.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and authenticity. While some consumers praise the... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While some people reported receiving their... See more

Order

Consumers find order experiences to be mixed, characterized by significant division regarding delivery... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among consumers.... See more

Customer service

Users describe ambiguous interactions with customer_service. Many reviewers report frustrating experiences,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered 21st September still waiting. Been in its way to Royalmail since 26 September still no update. #27145 Order number *update. Order arrived 16 October the quality of the products is great... See more

Company replied

Rated 3 out of 5 stars

The delivery is long and the customer service is a bit slow but the items they sell are real they don’t sell fakes they’ve been trading for years they wouldn’t get away with it. They are slow to commu... See more

Rated 3 out of 5 stars

Hoodie is great now it has finally arrived. Took a month to arrive which wouldn’t have been an issue if the communication was better. No tracking info provided until I chased and it miraculously app... See more

Rated 4 out of 5 stars

My order was placed 5th Dec but only recieved this week. Order had gone missing in transit and replacement was sent as soon as my expected date of arrival had passed. Very happy with item but very... See more


Company details

  1. #66 of 67 best companies in Streetwear store

Contact info

2.6

Poor

TrustScore 2.5 out of 5

546 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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2.6

All reviews

(546)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

missing order

Placed an order for Yeezys on 14th February and still haven’t received anything. Communication has been extremely disappointing 1I’ve sent multiple emails asking for an update and have been completely ignored every time.

At this point I’m not even being given basic information about where my order is or when it will arrive. Waiting this long with no response from customer service is unacceptable.

I would appreciate someone from the company finally responding and providing either a proper update, a resolution, or a refund. Very frustrating experience so far.

14 February 2026
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

We respond to all emails within 24 hours, I checked your name and have not received any emails. However, this one has been shown as delivered since February with Royal Mail DF893438218GB

Rated 1 out of 5 stars

Are the products authentic?



I’m disappointed with the item received as it doesn’t feel authentic. We order from Trapstar regularly and already own the same short set in another colour purchased directly from them.

The material on the item sent by Royal Culture is noticeably thinner and the overall quality feels different compared to the original, which has made us question its authenticity.

15 May 2026
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

All items clear authentication with a third party team and ensure they are authentic, brand new with original packaging. If you have any issues please get in touch

Rated 1 out of 5 stars

Bought yezzy 350 recently they took 2…

Bought yezzy 350 recently they took 2 weeks to come and they're straight up fake scam website people watch out

12 May 2026
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

I see you left a review but have not been in touch with us directly to assist you.

All Yeezys clear authentication and gs1 checks and we standby their authentication, if you can send us proof that gs1 or authentication failed a return would not be needed. However, since you have left a review and not been in touch we cannot assist you with this.

If you get in touch with us we would be happy to address any concerns you have

Rated 1 out of 5 stars

Royal culture this is a fake review I…

Royal culture this is a fake review I just wanna ask you is this legit and how many days dose it take to ship

10 May 2026
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

Orders take 3-5 days to clear and 7-10 days to ship, if you need express you can upgrade or look for items with a rocket emoji

Rated 1 out of 5 stars

Since 20/12/2025 I made a purchase all…

Since 20/12/2025 I made a purchase all I received was the invoice 🧾, no delivery date, phone number don’t work, emails no replay. They’re clearly a scam don’t order from royal culture ever my advise to anyone. Bare in my mind today is 6/05/2026 I haven’t received a damn thing.

6 May 2026
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello Antonio,

We already have responded to say your order was delivered and shows proof with evri. Including your full address and photo of delivery. Please stop spreading misinformation, if you have an issue you can respond to our emails. We have been trading for more than 10 years and always ship goods.

Rated 1 out of 5 stars

The worst company to buy from never buy…

The worst company to buy from never buy from here, they advertise that delivery takes 7-10 days but I’ve been waiting for my order for 2 months disgraceful

10 April 2026
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

Standard shipping without express is 7-10 days from date of shipment, if you have an order number or name please provide it and I can track it directly.

Rated 1 out of 5 stars

I would put no stars if could have not…

I would put no stars if could have not received goods after a month tracking useless blank page can not even get intouch with them

24 April 2026
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

Sorry to hear this, I have searched for a darran jordan and cannot find any info. If you have an order number, I will be happy to have a look.

Royal Culture Support

Rated 3 out of 5 stars

No delivery yet

Well , I am still waiting for my Alexander McQueen shoes .. it was meant to be delivered on 20 April still nothing .. I ordered it 1 April.. I have contacted customer service but no reply so far .. 34267 that’s the order number . If I don’t receive the response or my shoes I will update
The rating to 1 star.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great item

Great item, exactly as described. Yes delivery takes a while but this is because of the authentication process the item has to pass through before you can receive it. The reviews of people complaining about this is just from people who haven’t read through how it works. I’ve had a great experience with this website, and they kept me informed the whole way through

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, ignore the reviews i tried to cancel after reading here. Ordered off white shoes they were cheaper than anywhere else that made me paranoid but they're as authentic as my other pair from flannels. Never normally leave reviews but had to after seeing all the negatives.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

I have been trying to contact for a week!!

I have been trying to contact this company since 11th April every single day. Phone numbers non existent, emails bounce back ( I have proof) not 1 send! And when you try to contact them online chat they don't get back to you. I have been trying to organise a return for nearly a week now and there " website says return in 7 days" how? How could you possibly do that then? I've spent nearly £72 on an essentials hoody for my 12 year old son it's miles to big so what on earth am I supposed to do? I've had enough now!!!!

28 March 2026
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

Perhaps you have our email marked as spam, we have responded at least 7 times with our returns receipt details.

Rated 1 out of 5 stars

Tried to contact Royal Culture on 4…

Tried to contact Royal Culture on 4 occasions regarding an order ordered 23rd March and not had 1 response, still waiting for order to arrive or update regarding delivery, says on the 8th April it will take 2/3 days but now 15th and still nothing, the lack of communication is not good enough.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

There has been a complete lack of…

There has been a complete lack of contact. I have received no response regarding my order, and the package has not been delivered. This situation is unacceptable, and the website should be blocked to prevent others from experiencing the same issue.

13 April 2026
Unprompted review
Royal Culture logo

Reply from Royal Culture

Hello,

Standard orders take 3/5 days to clear and around 7-10 days to ship, items marked with a rocket emoji 🚀 are express shipped in 2/3 days. If you provide your name or order number I can give an update on your order specifically or reach out to admin@royalculture.co.uk

Rated 5 out of 5 stars

Hoodie is amazing

Hoodie is amazing, great pice , good fast communication . Took a few weeks to arrive. I ordered in plenty time for grandsons birthday. . So wasn’t an issue worth the wait . Definitely be ordering again

14 March 2026
Unprompted review
Rated 2 out of 5 stars

Late delivery but good communication

Ordered a pair of trainer as a present for my daughter it arrived a month later, absolute waste of time and disappointment. Will never order from them again.

But to be fare I only gave the two stars because of their positive communication via email. Thanks Jack.

7 March 2026
Unprompted review

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