Ordered 21st September still waiting. Been in its way to Royalmail since 26 September still no update. #27145 Order number *update. Order arrived 16 October the quality of the products is great... See more
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Placed an order for Yeezys on 14th February and still haven’t received anything. Communication has been extremely disappointing 1I’ve sent multiple emails asking for an update and have been completely ignored every time.
At this point I’m not even being given basic information about where my order is or when it will arrive. Waiting this long with no response from customer service is unacceptable.
I would appreciate someone from the company finally responding and providing either a proper update, a resolution, or a refund. Very frustrating experience so far.

Reply from Royal Culture
I’m disappointed with the item received as it doesn’t feel authentic. We order from Trapstar regularly and already own the same short set in another colour purchased directly from them.
The material on the item sent by Royal Culture is noticeably thinner and the overall quality feels different compared to the original, which has made us question its authenticity.

Reply from Royal Culture
I still haven’t received my order 35152 but ill give it the benefit of chance if it come ill change my review

Reply from Royal Culture
Bought yezzy 350 recently they took 2 weeks to come and they're straight up fake scam website people watch out

Reply from Royal Culture
Royal culture this is a fake review I just wanna ask you is this legit and how many days dose it take to ship

Reply from Royal Culture
The order arrived and the item is as described and perfect. Just slightly slow to be delivered…. But if you are getting g an item at a reduced price then there has to be a certain amount of sacrifice…..
Since 20/12/2025 I made a purchase all I received was the invoice 🧾, no delivery date, phone number don’t work, emails no replay. They’re clearly a scam don’t order from royal culture ever my advise to anyone. Bare in my mind today is 6/05/2026 I haven’t received a damn thing.

Reply from Royal Culture
The worst company to buy from never buy from here, they advertise that delivery takes 7-10 days but I’ve been waiting for my order for 2 months disgraceful

Reply from Royal Culture
I would put no stars if could have not received goods after a month tracking useless blank page can not even get intouch with them

Reply from Royal Culture
Well , I am still waiting for my Alexander McQueen shoes .. it was meant to be delivered on 20 April still nothing .. I ordered it 1 April.. I have contacted customer service but no reply so far .. 34267 that’s the order number . If I don’t receive the response or my shoes I will update
The rating to 1 star.
Great item, exactly as described. Yes delivery takes a while but this is because of the authentication process the item has to pass through before you can receive it. The reviews of people complaining about this is just from people who haven’t read through how it works. I’ve had a great experience with this website, and they kept me informed the whole way through
Very happy with order and great service thank you very much.
Excellent service, ignore the reviews i tried to cancel after reading here. Ordered off white shoes they were cheaper than anywhere else that made me paranoid but they're as authentic as my other pair from flannels. Never normally leave reviews but had to after seeing all the negatives.
THE WORST COMPANY I HAVE EVER ORDERED FROM! DO NOT ORDER FROM THIS WEBSITE!!!
I have been trying to contact this company since 11th April every single day. Phone numbers non existent, emails bounce back ( I have proof) not 1 send! And when you try to contact them online chat they don't get back to you. I have been trying to organise a return for nearly a week now and there " website says return in 7 days" how? How could you possibly do that then? I've spent nearly £72 on an essentials hoody for my 12 year old son it's miles to big so what on earth am I supposed to do? I've had enough now!!!!

Reply from Royal Culture
Tried to contact Royal Culture on 4 occasions regarding an order ordered 23rd March and not had 1 response, still waiting for order to arrive or update regarding delivery, says on the 8th April it will take 2/3 days but now 15th and still nothing, the lack of communication is not good enough.
There has been a complete lack of contact. I have received no response regarding my order, and the package has not been delivered. This situation is unacceptable, and the website should be blocked to prevent others from experiencing the same issue.

Reply from Royal Culture
Hoodie is amazing, great pice , good fast communication . Took a few weeks to arrive. I ordered in plenty time for grandsons birthday. . So wasn’t an issue worth the wait . Definitely be ordering again
Great prices and communication but items took 3 weeks to arrive but was tracked all the way with authenticity guarantee.
Ordered a pair of trainer as a present for my daughter it arrived a month later, absolute waste of time and disappointment. Will never order from them again.
But to be fare I only gave the two stars because of their positive communication via email. Thanks Jack.
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