Royal Culture Reviews 

10 days after order and still no signs of my parcel, worried this website is a scam!

Honestly, I read all the reviews got worried if they were going to arrive because the shipping was taking a while. I was also worried if they were going to be fake. I was really surprised and really happy with the shoe at the price I brought it. I will be buying from them again.

Ordered 3rd March. Still not received. And no communication. Scammers. Avoid.

Order #32891

I have been sat waiting for my delivery. It states left in a safe place. A bin. Nothing there???? Help please??

I have tried to WhatsApp to the contact number but it says you don't have WhatsApp. I found a second number on your website and this sends an auto reply saying contact you via chat.

I have contacted via chat and it states to contact via email or live chat.

I have also tried texting!

Please get in touch

Thank you

Happy with the shorts ordered; we were kept informed of the progress of the order and they were carefully packaged up. All told, happy with our purchase and a good service.

Wasn't the quickest, but then I expected that, it is the price of getting a good deal. Asics ordered were good value (circa £20 less than from main dealers). Size as expected and good fit for my son.

Order placed 26/02 arrived 18/03
After reading so many negative reviews I was feeling apprehensive about whether or not I would receive my order but I am very happy with the customer service and my purchase.
Every time I emailed for an update on my order I got a reply within the hour with reassurance and tracking details. I will have no hesitation ordering from this company again.

After a reasonable time considering where parcel was coming from. Goods arrived, very pleased with them, and the verification process. Would use again.

Still waiting for my parcel it says on their website that it has been delivered to the local delivery office and when I rang up they said they are still waiting for it to arrive

Company isn’t legit. Do not buy from here. I emailed them regarding changing my address and they sent me a very unprofessional email telling me that I’m scamming them by changing my address even though everything is in my name and they still have my money. ‘Jacks’ a joker and the company will be dealt with accordingly.

Money taken from our account and no confirmation email- it’s now been nearly two weeks. We have emailed with our name - we did not get an order number just the money taken out. I have filled out the form my partner ordered them - Oli

I would like to thank you for the quality of the shoes I received. The product is very good, comfortable, and meets my expectations.

However, I would like to mention that the delivery took much longer than expected. The shipping delay was disappointing and caused inconvenience.

I hope this issue will be improved in the future, as the product itself is excellent.

Thank you for your attention.

After seeing these reviews, i was quite skeptical about my order but now its arrived it’s perfect would be 5 stars but 4 because in the hoodie they accidentally went 1 size up but it’s fine because i could return if i wanted to but these reviews are most likely lies becuase my order from here was fine and quicker than it said it would come it came it 6 days

Don’t do it. A pair of shoes fall apart 6 weeks in to buying and they won’t do anything, advised me to go to a cobbler and say they offer absolutely no refunds. Also telling me they aren’t a retailer and this is from 2 separate employees.

Don’t.
Do.
It.

Took too long to arrive

Ordered an essential hoodie....waited a long time for delivery. Item eventually came and was too small. I processed a returns & refund. Posted the item back (I paid for 1st class signed - royal mail ) within 48hrs of initial delivery. I Received an email saying they had received the item & would refund me...6 weeks later & still no refund...this company is an absolute joke & scam. Please don't give them ANY MONEY.

Update: order no29562 : check you in box...I emailed you yesterday. It has the trail of all our correspondence including your email confirming the returns has been received and a refund would be issued.
Update -13/02/2026: despite 2 emails from Royal culture saying a refund has been issued & if I can remove this review I still haven't received any money in my bank. Hugely disappointing
If I don't receive my refund with the next 7 days I will seek further advise from trading standards.

Product was much bigger than expected. Tried to contact about a return twice but don’t answer emails