Royal Culture Reviews 

Ordered a Jacket for my sons birthday Trapstar shooters, completely and utter fake dodgy labels threads hanging off all over, expects you to go and pay to get it authenticated, told him I was informing trading standards because they shouldn’t be allowed to scam people, next day he had made arrangement for jacket to be collected, with out making any arrangement with me for this process DO NOT USE this website unless you want to be disappointed and ripped off, the fact he wants me to pay to proof a fakes a fake, one minute the source of original supply had it authenticated next it was in house but couldn’t supply in-house credentials, clearly being ordered straight from dodgy warehouse taking a chance

Ordered a hoodie & was really surprised on how quick it arrived, the quality was amazing, I will definitely be ordering a lot more stuff next time. Great service and great quality 🤩

Great customer service, everything was exactly as pictured and the package came so quickly which was unexpected before Christmas, love everything I’ve gotten so far

I’ve purchased clothing and shoes from this store now multiple times, and every experience has been nothing but positive. The customer service is honestly some of the best I have ever come across friendly responsive and always willing to go above and beyond to answer any questions or anything else I need. The quality of the items is fantastic everything I have received has been exactly as described and true to size shipping has always been fast and my items have arrived in perfect condition. I am a returning customer and I will continue to shop with them time again, it’s rare to find a business that is this consistent with there service, products and communication I highly recommend them to anyone overall an amazing experience :)

Very easy website to navigate through. Reasonably priced, easy to order from and didn't take too long to arrive. Ordered a fear of god essentials top and am very pleased with it. Would recommend

Hoodie is great now it has finally arrived.
Took a month to arrive which wouldn’t have been an issue if the communication was better. No tracking info provided until I chased and it miraculously appeared the next day.

My order arrived and I have attempted to return it. I have emailed several times as told within the 7 days of the order arrival and have heard nothing back. I’ve attempted to use the chat function and the WhatsApp but have been ignored. This doesn’t bode well for me being about to return my item for the full refund as promised if tell them within 7 days.

They sell fake clothes do not buy from Royal Coulture!!! They sold me fake ASICS

Poor company paid £238 for a tracksuit that dates has been delivered and was not delivery company state it’s the company’s issue to resolve which is the case and they are not willing to help in any which way. Just repeating themselves that it was delivered which it was not!
Avoid company at all cost!

Very professional company I’m a regular customer of them I only buy now from them strongly recommend buy with confidence all legit and authentic big shout out to the team Jack and Mr Ali from Andy Mousoulou ( award winning events manager 2012 ) as seen on national and international tv 👏🥇🏆

I ordered a pair of trainers in size 6, they delivered a size 5. The WhatsApp number they provide on their website doesn’t work. The chat is also useless, went round and round, repeating myself ; they say and advisor is online but they are not; you’re asked to complete a form or to contact WhatsApp. Will dispute payment with Klarna and never order from them again. I don’t even know if the trainers are real or fake, yes they provide you with an authentication certificate but doubt that means anything.
Update: the customer service team has responded and offered either a refund or to send the correct size. It seems they want to do the right thing.
Update 22/12/2025
I have been waiting for almost a month for a refund. I was assured a refund was issued to Klarna on 29/11 and to wait 5-7 business days.i am still waiting for my refund

This is a scam company, please do not make the same mistake I did and order from them. Delivery majorly delayed to then receive the item and it was a fake. Clearly the company know they are selling fake items but insisted it was real despite the care label having spelling mistakes on it and loose threads / blurred prints. Look at the website small print carefully and you’ll realise it is very dodgy

Wouldn’t even give them a one star. I ordered a jumper for my sons 9th birthday in September it’s now November and I still haven’t got it.

The delay was Herrendous never got any updates I had to constantly chase, no notification off yodel to say they was on the way etc as usual. However when I was on holiday i received a email to say it had been delivered. They didn’t ring my door bell, checked my neighbours cameras and nothing on the date or time they stated of any delivery, they said they left it on the doorstep. Royal culture have just avoided answering my questions said they can’t do anything said they would raise a case with yodel, yodel apparently have provided tracking info for that day so that now means that it was delivered. Even though they didn’t knock on the door, even if they did deliver it why would they not knock on the door or use the ring doorbell to speak to me or attempt to deliver to a neighbour? I’ve asked so many times and royal culture just can’t answer and say they can’t do anything and neither can yodel. Royal culture have also sent me 2 pictures one of my front door with no parcel showing!!! and one of another random door that isn’t mine. Apparently that’s proof I have my parcel,

I struggle for money and my son was really looking forward to this present. Absolute scam of a company and I’m going to trading standards. Do not order off this company.

Any guidance would be greatly appreciated. I’m so angry at them

I ordered a sweater from royal culture. After 10 days it hadn’t arrived. Emailed them. Got email back immediately. But would like to return it. You have to email for a return. This was Saturday. Still no reply by Tuesday emailed again. Not replied. Text them. No reply. Phoned them number doesn’t work.
Don’t believe this is an actual company!

Ordered asics, tools weeks to come when they come they after being told they was authentic they wasn’t. DO NOT ORDER FROM THESE !!!!

Awful dont bother with them i have thrown their catalogue away OUT OF STOCK seems to be the norm for them and that is ON THE DAY I GOT THEIR CHRISTMAS CATALOGUE

Sourced and shipped within the advised time. My partner loves his new trainers

Item took quite a while for delivery and sadly was too big on receipt but communication at all times was really good and my return and refund has been processed. No complaints here.

Great service a little wait on delivery but the Ethan that everything else great.

Takes about 2 weeks to come as it’s from china and fake.
Bought 2 essentials t shirts and were about as quality as primark.
Then take 3 weeks to refund.

AVOID