Royal Culture Reviews 

545
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 153 reviews, most reviewers were unhappy with their experience overall. A large number of people reported significant issues with the time it took for their order to arrive, with many citing prolonged waiting periods, sometimes exceeding a month. Many consumers also experienced problems with order fulfillment, including receiving incorrect sizes, such as getting a size 5 instead of a size 6, or items that were not received at all. Conversely, a small portion of people felt that the products received were of great quality, with some noting that their items are genuine after passing authenticity checks. Additionally, some reviewers mentioned positive interactions with staff, noting that emails were responded to promptly or that assistance was provided, even when some issues arose.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and authenticity. While some consumers praise the... See more

Delivery service

Customers had ambiguous experiences with delivery_service. While some people reported receiving their... See more

Order

Consumers find order experiences to be mixed, characterized by significant division regarding delivery... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among consumers.... See more

Customer service

Users describe ambiguous interactions with customer_service. Many reviewers report frustrating experiences,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered 21st September still waiting. Been in its way to Royalmail since 26 September still no update. #27145 Order number *update. Order arrived 16 October the quality of the products is great... See more

Company replied

Rated 3 out of 5 stars

The delivery is long and the customer service is a bit slow but the items they sell are real they don’t sell fakes they’ve been trading for years they wouldn’t get away with it. They are slow to commu... See more

Rated 3 out of 5 stars

Hoodie is great now it has finally arrived. Took a month to arrive which wouldn’t have been an issue if the communication was better. No tracking info provided until I chased and it miraculously app... See more

Rated 4 out of 5 stars

My order was placed 5th Dec but only recieved this week. Order had gone missing in transit and replacement was sent as soon as my expected date of arrival had passed. Very happy with item but very... See more


Company details

  1. #65 of 66 best companies in Streetwear store

Contact info

2.5

Poor

TrustScore 2.5 out of 5

545 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(545)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

After the long wait

After the long wait, I finally got my shoes, good condition, real and the right size as well. They did get back to me in the end and my order came the next day as they said. Good for price as well.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Ignore the negative comments

Ignore the negative comments, I’ve had multiple pairs of Yeezy and they are not fake. Those who say they are, not sure why!? I read the reviews before purchase and still can’t understand why people state they are fake! They are not, I’ve had mine checked and not fake

7 June 2025
Unprompted review
Rated 2 out of 5 stars

Purchased a pair of Alexander McQueen…

Purchased a pair of Alexander McQueen shoes and on arrived they were marked, dirty and a different colour. Contact admin who informed me they take pictures before they post out. They sent me the image they took and the mark is on the shoe even on their image. Was told I can’t get a replacement or refund as their team see them as ok and I was made out to be a liar

15 May 2025
Royal Culture logo

Reply from Royal Culture

We noticed a small mark on the tongue as you mentioned, however, the images you provided show mud on the soles—indicating the pair has been worn outside. The photos taken prior to dispatch clearly show clean soles, confirming the item was brand new when shipped.

As per our return policy, we’re unable to accept returns for items that have been worn. We appreciate your understanding on this matter.

Best regards,
Jack

Rated 1 out of 5 stars

Fake Yeezy

Fake Yeezy

Scam company

14 May 2025
Royal Culture logo

Reply from Royal Culture

Hello,

I see you wrote 3 seperate reviews, you have not responded to our email since we asked for proof of your item failing authentication. We also do not reject refunds or replacements, we work with resellers and if you do not want the item it will need to be returned to the seller.

Alternatively, we have extended paying the seller so you can have the item authenticated in hand and forwarded to us as proof that it has failed. In these circumstances, the item does not need returned to the seller. If you wish to just return it without having it authenticated, you are welcome to do so also.

As stated, if your concerns are genuine I suggest responding to our email and returning the item. Keeping the item without return is considered theft, unless we have grounds to remove the seller. Thanks for your understanding.

Jack

Rated 1 out of 5 stars

Haven’t received an item more than a…

Haven’t received an item more than a month ago (7th of April). When customer service are contacted (only email) they reply back with a very generic answer to the problem and plead that the item will be delivered in the next 7-10 days
Edit: 13may2025; I have been given the generic answer about 7-10days twice now. And both times 10days have been exceeded

12 April 2025
Royal Culture logo

Reply from Royal Culture

Hello Ben

Not sure why you wrote this review, after we just discussed your order being missing and agreeing to ship another one. All we ask for is honesty in reviews, we would never not ship an item and are willing to reship items even if they go missing.

Your second one has been shipped by relay tech RELR3W3WP16X sorry if our response is generic, shipping takes around 7-10 days we can only provide information the tracking gives us.

Kind regards,
Jack

Rated 5 out of 5 stars

Worth the wait and great customer care

Worth the wait and great customer care. I would highly recommend Royal Culture 👌🏽. At least you know the item is authenticated ⭐️⭐️⭐️⭐️⭐️. I was hesitant at first but will be ordering from them again. Thank you.

8 May 2025
Unprompted review
Rated 1 out of 5 stars

I haven’t received my order which was…

I haven’t received my order which was placed 4 weeks ago. I have contacted customer service and no one has bothered to get back to me.

13 April 2025
Royal Culture logo

Reply from Royal Culture

Hello,

Your tracking shows delivered for this order. If you haven’t received it get in touch at admin@royalculture.co.uk so we can open a case for you.

Thanks

Rated 5 out of 5 stars

Got two pieces from their sale section

Got two pieces from their sale section: an Eric Emanuel short and Broken Planet tee. Didn’t expect much for the price but both items came exactly as described. Love that they don’t oversell the condition — what you see is what you get.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was really kind and…

Customer service was really kind and helpful when I made a mistake with my shipping address. They fixed it before dispatch without any hassle. Appreciate that kind of support, especially when shopping for high-ticket items.

12 January 2025
Unprompted review
Rated 1 out of 5 stars

FAKE

sent out the wrong colour and size most importantly the item was fake! had to dispute the refund and they never even returned my postage fee - scam company

12 March 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look