Royal Galapagos Reviews 71

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, knowledge, and passion, making their holidays truly memorable. The service provided is frequently highlighted as outstanding, with many people appreciating the efficiency and the high quality of the excursions and meals. However, some people were dissatisfied with the facilities, specifically mentioning issues with motor fumes in cabins, musky smells in bathrooms, and non-functional hot tubs. There were also instances where vegetarian meal requests were not properly accommodated, and some felt the quality of certain tours or guides was not as good as expected.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the crew, guides, and other... See more

Holidays

Clients share positive opinions on holidays, often describing them as spectacular and once-in-a-lifetime... See more

Service

Reviewers highlight positive aspects of service, noting the crew's attentiveness and professionalism, with... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional range of... See more

Facilities

Users describe ambiguous interactions with facilities. While some customers praised the comfortable, high-end... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well taken care of and an overall fabulous trip. Luis, our guide, was very knowledgeable and passionate about the Galapagos. The crew took very good care of us as and was very concerned about our sa... See more

Company replied

Rated 5 out of 5 stars

Quite simply, we were stunned by this trip on the Infinity. Most of the reviews here are correct: outstanding snorkeling, knowledgeable and respectful guides, unique wildlife, great food, fellow trave... See more

Company replied

Rated 5 out of 5 stars

Our Galapagos experience was outstanding. The staff on the boat the food and Jocelyn are naturalist guide were fantastic. We felt like the crew and the other people on board were family and had so muc... See more

Company replied

Rated 5 out of 5 stars

Great staff, from Lorena (in Sales in Miami) to the crew on the boat (who were all from the Galapagos). Luxury, yet informal. Private bathrooms & balconies. Great food, including personalized meals... See more

Company replied


Company details

  1. Cruise Travel Agency

Written by the company

Royal Galapagos features the largest fleet of private cruises that will turn your travel experience into a magnificent journey. We are an Ecuadorian company and the official sales operator of the most prestigious family-owned high-end Galapagos yachts. Discover the unique Galapagos Islands on an exclusive and intimate voyage that will leave you with an ever-lasting impression. Our comfortable and elegant accommodations seamlessly blend with intuitive and personalized service, ensuring every detail is taken care of while you explore. Your adventure starts here, with Royal Galapagos – where luxury, exploration, and conservation come together for an extraordinary experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

71 reviews

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Rated 5 out of 5 stars

Royal Galapagos made everything easy

Booking our cruise with Royal Galapagos was very easy and a pleasant experience. Lorena was very responsive to my many questions and the cruise was exactly as advertised. I would use them again and would recommend Royal Galapagos to my family and friends.

29 August 2025
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Reply from Royal Galapagos

Dear Charlene,

Thank you for your kind words about our services and Lorena. She, like all our representatives, is a very dedicated professional who consistently strives to provide the highest level of service to ensure your trip is unforgettable and exceeds your expectations.

We are confident that your journey was both enriching and filled with lasting memories.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Beautiful trip!!

The entire crew was fantastic. It's both size is small enough to feel intimate, but we had great size room rooms and the balcony made it so wonderful even though there's only 16 passengers. The food was phenomenal, homemade and they always had a great variety!! All the excursions were great. I would never do a land base Galapagos tour. It was so easy to get around. If you're at all prone to motion sickness however, make sure to get a patch. They had an herbal patch that we used that was really helpful in some of the unremitting currents. Beautiful trip!

23 June 2025
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Reply from Royal Galapagos

Dear guest,

Thank you for sharing your experience with us. We are pleased to hear that your journey was comfortable and that you enjoyed both the cuisine and the experiences along the way. Exploring Galapagos by small yacht offers a truly unique opportunity to visit a variety of remarkable sites, while land-based tours provide a more immersive cultural experience, depending on each traveler's preferences.

We sincerely appreciate you choosing us for this memorable trip.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

The best trip ever!

We loved the Royal Galapagos boat THE INFINITY! The experience from when we landed at the airport to our trip back couldn’t have been better. We were a large group (9 people) and all went perfectly.

25 July 2025
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Reply from Royal Galapagos

Dear Lynda,

Thank you for your kind words and positive feedback. It was an honor to accompany you at every step of the journey and we hope you have many fond memories of your adventure.

It was a pleasure to have you as our guest!

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Our Galapagos experience was…

Our Galapagos experience was outstanding. The staff on the boat the food and Jocelyn are naturalist guide were fantastic. We felt like the crew and the other people on board were family and had so much fun with so many adventures and experiences with the animals and the plants and the islands. Best family trip ever definitely a must do

10 June 2025
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Reply from Royal Galapagos

Dear Lyndsey,

We are pleased to know that your trip was very enriching with the natural life of Galapagos. We truly appreciate your kind words about our service. Our commitment to excellence ensures that every guest enjoys an exceptional experience.

Thank you for your valuable feedback.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Grand Majestic charter--Wonderful experience.

We chartered the entire Grand Majestic yacht for a celebration of our 50th wedding anniversary with family and close friends. 8 nights, itinerary 8B. The experience was as close to flawless as one could imagine, from Captain Pedro and crew to the expert guide Andres. The entire team put us in excellent position for viewing wildlife on land and in and on the water. Onboard experience was superior due to the expertise and diligence of the chef and hospitality crew. We never went hungry and enjoyed the variety of food.

23 June 2025
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Reply from Royal Galapagos

Dear Chris,

We’re so happy to hear that you, your family and friends had such a wonderful experience! It truly warms our hearts to know that this big day was so special, and that our hardworking crew went above and beyond to make it memorable.

Thank you so much for your kind words and for acknowledging the effort and dedication of our crew and guide. They pour their hearts into what they do, and it means the world to them, and to us, when it’s appreciated.

It was truly a pleasure to be part of this special adventure with you all.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Royal Galapagos Helped Us Have Trip of a Lifetime

Royal Galapagos provided us with fantastic communication, guidance, and service for our 8-day cruise in the Galapagos. We would definitely make arrangements through them again for another Galapagos cruise. From our initial inquiry up to the trip itself, the communication from their representative, Carolina, was fast, thorough, and courteous. The trip itself was the trip of a lifetime for our family of four, including our teenage sons. All of the time on the boat is utilized effectively between activities such as snorkeling, kayaking, & hiking and having "rest time" when we can just relax and enjoy the spectacular views. I felt the timing of everything was very well planned... I never felt like I was wasting any time or, conversely, being over-scheduled. The meals were delicious and the accommodations in perfect condition. The crew were constantly cleaning and polishing the boat itself to keep it beautiful! Our naturalist guide and all the crew made the trip seamless, educational, and, mostly, fun!! They took care of us from our arrival at the airport to our departure. Just cannot say enough good things.

31 May 2025
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Reply from Royal Galapagos

Dear Shirley,

We are pleased to know that your trip was phenomenal and that you felt all the comfort necessary to enjoy and relax on this unique trip to the Galapagos. Thank you for highlighting our service, and the work of our crew who are always ready to make your stay the best.

We greatly appreciate your feedback so that future visitors can go with your helpful mini guide. Thank you for choosing us for this adventure.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

To the Infinity and Beyond!

The crew of the MY Infinity provided us an extraordinary vacation experience in and among the Galapagos Islands of Ecuador. From the moment of our airport arrival until our departure a week later they attentively guided the 20 guests through outings, excursions, presentations and meals. The attention to detail was exceptional. On return from snorkeling, they draped a warm towel on your neck. They placed wet shoes in the engine room for rapid drying. They kept the coffee fresh all day long. The cabin attendants tended to each guest room at least 4 times during the day.

This is an activity-based cruise. Every day aboard the Infinity the guests embarked on 3-5 different group excursions, typically in two groups of ten, each with a guide. Often, we hiked on an island, returned for a snack, snorkeled in a cove, and then had lunch. Some days the boat would move locations mid-day and we would hike and snorkel in a different location in the afternoon. By evening, we were typically exhausted after a Naturalist presentation and a late dinner.

Dining aboard the yacht was marked by delicious food, beautifully presented and served with a gracious smile. Often featuring seafood fresh-caught that day, the menu always included choices intended to satisfy all diners. The fresh tropical fruits and juices were always delicious and refreshing. Over the course of dining at the two tables, the guests all quickly became friends.
The Infinity yacht itself is a wonderful floating hotel. The guest rooms are large and the individual balconies are private. The covered outdoor bar is comfortable as is the sky deck where we could relax in the hot tub, dine alfresco or gaze at the Milky Way. The yacht is large enough that no place was ever crowded.

Several notable events during the week highlighted the crew’s attentiveness to the individual guests. At the time we first crossed the Equator, one of the guests missed seeing the compass change hemispheres. So, the captain turned the boat around and crossed the Equator again so the guest could get a good picture. Later that day we spotted a school of dolphins jumping through the water. The captain changed the yacht’s direction so we could follow the dolphins for several miles. Midweek, when one of the guests experienced gastric distress, the Cruise Director, Edison, swiftly intervened with treatment and a modified food plan such that the guest was well the following day. (Thanks!)

The Infinity cruse was so much more than we expected, we can’t imagine how any other boat would compare.

Naturalists Juan and Harry aboard the Infinity MY
It is amazing how much the interaction between the naturalists and the guests affects the pleasure of a cruise through the Galapagos. I’m not sure it could be any better than the experience we had with Juan and Harry aboard the MY Infinity in early May, 2025. Both of them shared their love of the islands and their knowledge of the environment with all of the guests. Every day for a week they enthusiastically introduced and ran excursions from the boat. When hiking they helped us locate and identify animals and birds. While snorkeling in the ocean, they identified the myriad fish and reptiles swimming with us. Harry’s frequent call “To the Infinity and beyond” always brought a smile to everyone’s face. Juan’s descriptions of the animal habitats and the history of their preservation helped everyone understand just how special the Galapagos are. Between their education (graduate degrees) and experience (more than fifty years between them), these are two of the Galapagos’ finest. Anyone fortunate enough to have either of these naturalists lead their trip will have an incredibly wonderful experience.

13 May 2025
Unprompted review
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Reply from Royal Galapagos

It was a pleasure to read your comment. We would like to extend our heartfelt gratitude for your kind words regarding everyone mentioned. It really is so gratifying to receive such feedback, as every action and experience is backed by a dedicated team that works diligently to ensure everything goes smoothly. Hearing from our guests that it was one of the best trips of their lives reaffirms that our efforts are truly worthwhile.

We take great pride in having a team that is both highly skilled and deeply committed to providing exceptional service. Their attention to detail ensures that our guests feel well cared for and leave with meaningful memories.

Thank you once again for your feedback and for choosing us.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Royal Galapagos trip on the Grand Majestic was Magical!!

The Galapagos is an amazing destination and the Grand Majestic team and crew from Royal Galapagos were fantastic. Our Trip Advisor, Andrea Erazo, was very helpful and extremely responsive in the planning of our tour. Booking the tour, setting up the hotel and transfers, and assistance on the ground were all done well and made it easy for us upon arrival in Ecuador.

Our guide Marvi was great. He was very knowledgeable, personable and fun to be with each day. The crew was all genuinely nice and accommodating throughout the week. The captain spent time with us, the chef created delicious dishes and accommodated special diets, the "hospitality manager" was super nice and helpful in making drinks, serving meals, and making sure we were always in good care. The lady who tidied our cabin, and so many other duties, was kind and accommodating. The Zodiac captains were amazing, ensuring each activity was safe and navigating us for close encounters with the amazing wildlife.

We were also blessed to be surrounded by a great group of guests. My wife and I chose the Galapagos for our once-in-a-lifetime wildlife adventure to celebrate our 30th wedding anniversary. It was a great choice for us.

We highly recommend using Royal Galapagos for this top dream location for lovers of wildlife and avid photography hobbyists.

Don and Janet

28 April 2025
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Reply from Royal Galapagos

Dear Don and Janet,

Thanks for your amazing review and kind words. Each member on our team works hard to make everything work according to plan, elevate it and make your experience simply unforgettable. Thank you for trusting us!

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

I had a great time with Royal Galapagos…

I had a great time with Royal Galapagos on my cruise with them in late March. I went alone on the 5 day "A" itinerary cruise on the Galapagos Angel. The boat itself was very nice, the rooms were spacious and it was very new and in good condition. Service from the crew and guide was excellent. Food was served for all meals, and lots of extra snacks including a snack after each excursion. Sailing took place mostly at night and was not bad, except for one night where we hit some rough seas when going to Genovesa Island, but overall it was fine. Excursions were excellent, we saw so much wildlife and had ample opportunity to walk around and see things with our guide who was great. Highlight for me was seeing the penguins. There was snorkeling, though I wasn't a big fan of that in general. I would have preferred a non-snorkeling option. Overall I had a great time and would highly recommend Royal Galapagos for your Galapagos trip!

8 April 2025
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Reply from Royal Galapagos

Dear Matthew,

We are pleased to know that your trip was very enriching with the natural life of Galapagos. We truly appreciate your kind words about our service. Our commitment to excellence ensures that every guest enjoys an exceptional experience.

Thank you for your valuable feedback and recommendation.

Kind regards,
Royal Galapagos Team

Rated 4 out of 5 stars

Royal Galapagos 8Day "B" Cruise is First Rate with a Few Reservations

We found that Royal Galapagos is a first rate company.
Natural Paradise and its crew are the best.
However, my wife and I found out that we are a bit too old for such an active cruise. I had a bad fall on the lava rocks on one of the first days out and was out of commission for snorkeling until my wounds healed over. Snorkeling twice a day was a bit too much for this 79 year old. And with only one naturalist the crew is too small for activity options. Perhaps you should warn people interested in trip "8B" that this is a very active cruise suitable for young guests.

29 April 2025
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Reply from Royal Galapagos

Dear Alan.

We are sorry to hear that you had a fall and that caused the snorkeling to be postponed. Thank you for your suggestion for future travelers, each activity has its level of difficulty, which are made known in advance so you can analyze between several options that suit your needs and thus make the best decision, depending on the demand of effort that each one.

Thank you for your feedback, this always allows us to apply the best practices.

We wish you a full recovery.

Warm regards,
Royal Galapagos Team

Rated 5 out of 5 stars

The best trip ever

We had an absolutely wonderful time aboard The Angel. The crew were fabulous, so friendly and helpful and the guide was outstanding with his knowledge and experience.

16 February 2025
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Reply from Royal Galapagos

Dear Trudy,

We are glad to know that you had an amazing experience in Galapagos. Thanks to the compliments for our crew's work and guide, we consider them a very important key to build a memorable experience for all our guests.

It was our delight to help you have an unforgettable voyage.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Very professional and attentive…

Very professional and attentive service, both while in Quito and during our transit to and from the Galapagos Islands. The Infinity tour booked through Royal Galapagos was excellent and met all of our expectations. An amazing trip overall!

18 February 2025
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Reply from Royal Galapagos

Dear Gwendian,

It makes us very happy to know that you had a great experience. We are glad that you felt well taken care of by our crew and staff. We always aim to provide the best service and quality to our guests.

Thank you for choosing Royal Galapagos and for your kind words.

Rated 5 out of 5 stars

Fabulous Week on the Natural Paradise

We sailed on the Natural Paradise for 8 adventure-packed days on the B itinerary. The itinerary itself was well thought out and was a good mix of walking, boating, and snorkeling adventures. We got to see a nice variety of island habitats. The crew was friendly and ever helpful. Food was wonderful - especially if you like fresh fish. We stayed 2 nights in Puerto Baquerizo Moreno at the end of the trip and enjoyed some beach time in a lovely little town on San Cristobal. We would do this trip again! Special shout out to Lorena who worked with our large group to get everyone sorted out.

27 February 2025
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Reply from Royal Galapagos

Dear Dan,

We are pleased to know that all the help and arrangements Lorena made for your trip allowed you all to have a remarkable experience. We are very proud to have a qualified team willing to provide you with excellent service.

We are glad that you enjoyed the stunning scenery and service. Thank you for choosing us for your trip.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

This was a fabulous cruise

This was a fabulous cruise! The people that helped us and the wildlife were all spectacular. The accommodations on board were very comfortable and the food was always delicious. I can't think of anything that would need improvement. Well done!

4 February 2025
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Reply from Royal Galapagos

Dear Sue,

We are delighted to know that your experience was excellent. We are proud to have provided you with a memorable experience. It was a real pleasure having you on board.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Great Experience

Great Experience: Crew and Nature Guide were top notch. Meals were great, rooms were clean, equipment provided was working. Nothing failed to meet our full expectations. Highly recommended.

27 February 2025
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Reply from Royal Galapagos

Dear Jeff,

Thank you for highlighting these key points of your trip and thank you for your valuable recommendation. We always endeavor to offer the best to our guests.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Amazing vacation

Amazing vacation! Well organized. Staff were very knowledgeable.

27 February 2025
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Reply from Royal Galapagos

We truly appreciate your review. The commitment to excellence of our staff ensures that every guest enjoys an exceptional experience.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Beyond Words.....Our best vacation ever

My husband and I had the most amazing experience on the Natural Paradise. The staff was so wonderful to all of us. They went above and beyond to make sure we were all having a wonderful time, and made everything run seamlessly. It was all of the extras as well. When we were in the water, we appeared to be the only boat that was given wet suits to stay warm. There were delicious snacks and juices awaiting us every time we came back from an excursion. And our naturalist Marvi was just beyond words. So unbelievably knowledgeable. And he shared his wonderful photos of our week together when we all parted ways. I learned so much about the birds and Galapagos that I was able to take with me when we left. I recommend the cruise to everyone we meet.

28 January 2025
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Reply from Royal Galapagos

Hi Heidi,

We are pleased to know that your trip was outstanding. We truly appreciate your kind words about our dedicated team. Their commitment to excellence ensures that every guest enjoys an exceptional experience.

Thank you for your valuable feedback and recommendation.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

This was a trip of a lifetime for sure

This was a trip of a lifetime for sure. The Cormorant II was a beautiful boat, huge rooms, excellent staff all the way around. The itinerary was the perfect amount of hiking, snorkeling, kayaking, and exploring the coast in a zodiac, plus still having some time to relax on the boat and catch some sun up on the top level. The snorkeling was some of the best we have experienced. Loved swimming with the sea turtles, sea lions, rays, sharks, an occasional penguin and millions of colorful fish. And definitely a treat to be greeted with warm towels and a delicious snack when we came back on board after snorkeling. The 16 person size was just the right amount. Loved that it was a smaller group so you really got to know everyone. I would highly recommend this cruise to anyone who loves nature and wildlife.

8 February 2025
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Reply from Royal Galapagos

We are delighted to hear about your wonderful experience in Galapagos. It brings us great joy to know that your time aboard Cormorant II was exceptional.

Our ultimate goal is to ensure that every moment spent in the Galapagos is nothing short of extraordinary for our guests.

It was our pleasure to help you have an unforgettable voyage.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Our guide was one of the most…

Our guide was one of the most passionate person I've ever met. I appreciated that. And the activities were very fascinating as well, not to mention the good food and comfort of the yacht.

21 January 2025
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Reply from Royal Galapagos

Thank you for the compliments to our guide. We know that the experience with an excellent guide sums up a great trip for our guests.

Warm regards,
Royal Galapagos Team

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