Royal Galapagos Reviews 71

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, knowledge, and passion, making their holidays truly memorable. The service provided is frequently highlighted as outstanding, with many people appreciating the efficiency and the high quality of the excursions and meals. However, some people were dissatisfied with the facilities, specifically mentioning issues with motor fumes in cabins, musky smells in bathrooms, and non-functional hot tubs. There were also instances where vegetarian meal requests were not properly accommodated, and some felt the quality of certain tours or guides was not as good as expected.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the crew, guides, and other... See more

Holidays

Clients share positive opinions on holidays, often describing them as spectacular and once-in-a-lifetime... See more

Service

Reviewers highlight positive aspects of service, noting the crew's attentiveness and professionalism, with... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional range of... See more

Facilities

Users describe ambiguous interactions with facilities. While some customers praised the comfortable, high-end... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well taken care of and an overall fabulous trip. Luis, our guide, was very knowledgeable and passionate about the Galapagos. The crew took very good care of us as and was very concerned about our sa... See more

Company replied

Rated 5 out of 5 stars

Quite simply, we were stunned by this trip on the Infinity. Most of the reviews here are correct: outstanding snorkeling, knowledgeable and respectful guides, unique wildlife, great food, fellow trave... See more

Company replied

Rated 5 out of 5 stars

Our Galapagos experience was outstanding. The staff on the boat the food and Jocelyn are naturalist guide were fantastic. We felt like the crew and the other people on board were family and had so muc... See more

Company replied

Rated 5 out of 5 stars

Great staff, from Lorena (in Sales in Miami) to the crew on the boat (who were all from the Galapagos). Luxury, yet informal. Private bathrooms & balconies. Great food, including personalized meals... See more

Company replied


Company details

  1. Cruise Travel Agency

Written by the company

Royal Galapagos features the largest fleet of private cruises that will turn your travel experience into a magnificent journey. We are an Ecuadorian company and the official sales operator of the most prestigious family-owned high-end Galapagos yachts. Discover the unique Galapagos Islands on an exclusive and intimate voyage that will leave you with an ever-lasting impression. Our comfortable and elegant accommodations seamlessly blend with intuitive and personalized service, ensuring every detail is taken care of while you explore. Your adventure starts here, with Royal Galapagos – where luxury, exploration, and conservation come together for an extraordinary experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

71 reviews

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Rated 5 out of 5 stars

The crew and naturalist did a great job…

The crew and naturalist did a great job throughout. The accommodations were very nice and a good value.

Quality of the food and service exceeded my expectations and I have traveled quite a bit around the world, experiencing high-end luxury products.

The intimacy of eight cabins and the price point attracts a more engaging clientele; worldly but not pretentious.

21 January 2025
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Reply from Royal Galapagos

Dear Robert,

Thanks for your review. We are pleased to know that your experience was very pleasant with our guide and crew.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

The best!

The well-trained and friendly staff made this trip a successful and memorable one. The chef’s prepared exquisite meals of local foods and fish and many other favourites. Our every need was catered to. Thanks for the most wonderful holiday!

8 January 2025
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Reply from Royal Galapagos

Dear Katrina,

We truly appreciate your kind words about our dedicated team. Their commitment to excellence ensures that every guest enjoys an exceptional experience.

Thank you for your valuable feedback.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

8 Great days on the Galapagos Horizon

My husband and I had a SUPER time in the Galapagos on the Galapagos Horizon (7night/8 day itinerary B)! The service was spectacular, the food great (including all of the snacks and drinks we got every time we came back from an excursion), the crew super nice, the itinerary awesome. I loved the way we were chauffeured from airport to hotel to ship and back. Our naturalist, Frederico, was great and very knowledgeable (I teach college biology, so I know!). And no one tried to sell us anything the whole time (unlike other cruises I have taken). I would absolutely recommend this cruise to anyone who wants to see the Galapagos!

14 December 2024
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Reply from Royal Galapagos

Dear Dianne,

Thank you for highlighting these key points of your trip and thank you for your valuable recommendation. We always endeavor to offer the best to our guests.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Excellent crew and yacht

Excellent crew and yacht. We really enjoyed the great crew and the excellent service they provided. We also loved the itinerary. It was fun having one dinner off the boat in such a beautiful location.

28 December 2024
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Reply from Royal Galapagos

Dear Nedra,

We truly appreciate your kind words about our dedicated team. Their commitment to excellence ensures that every guest enjoys an exceptional experience.

Thank you for your valuable feedback.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Life Enriching Excursion

Royal Galapagos was very easy to communicate with, was receptive to our ideas to enhance our trip, made ease of travel and coordination of transfers and baggage simple and effortless, answered our myriad of questions completely and in a timely manner.

The actual excursion on the Grand Majestic was superb. Accommodations, food, service, excursions, amenities, were well planned and executed. Staff became family, and our experience was enriched by their presence.

We cannot say enough about the impact this trip has had on us. Highly recommended royal Galapagos and grand majestic.

2 December 2024
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Reply from Royal Galapagos

Dear Molly and Peter,

It makes us very happy to know that you had this great experience! We are glad that you felt comfortable and well taken care of by our crew and staff. We always aim to provide the best service and quality to our guests.

Thank you for your valuable recommendation. It was a real pleasure to be a part of this memorable trip.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

The experience of a lifetime

The experience of a lifetime! Everything from the booking experience to the trip itself was great. Our boat, Grand Majestic, was beautiful with a brilliant crew and amazing food. Our guide was unbeatable and the itinerary was full on but brilliant.

When booking, be aware that it’s an active trip, with at least one snorkel and walk each day, sometimes two. Only book if you’re able to participate fully, if not you’ll miss out!!

11 December 2024
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Reply from Royal Galapagos

Dear Sarah,

We are delighted that you had a splendid time on the Grand Majestic Yacht. Our boat and activities are designed to make your trip pleasant and satisfying, along with our amazing staff who always make sure you feel comfortable with excellent service.

It was a real pleasure having you on board.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

BEST VACATION OF OUR LIVES

From the expert planning advice we got from Andrea Erazos on the Royal Galapagos travel coordination team, to the surprise welcome as soon as we reached the Quito airport for our flight to Baltra, to the simply perfect coordination and information James - our wildlife naturalist onboard the Angel - gave us. He was funny, memorable, prepared us for what to expect, then told us so many stories that were interesting for all the different ages in our group (17-76). He catered to my dad's needs so none of our hikes left him behind and none of our younger travelers ever felt held back. Our cabin steward (Ginger) was so attentive and kept 16 cabins made up at all times. (She was a whirlwind.). Ale - our bartender - was fun and kept our group entertained and welcomed back onboard with snacks and drinks. Our tinder drivers were careful, attentive - the entire crew worked to make our wet and dry transfer safe and comfortable for all. And the rest of our crew helped make this the most amazing vacation of our lifetimes. 16 travelers, and 16 votes that none of us have ever had a better vacation. And when I fell on day 2 and injured my left foot, James, Ginger and Ale all took turns helping with my bandages, cleaning away sand, cleaning and caring for the would at the end of each day's excursions - even recommending - "this snorkeling won't be very different from yesterday - if you want to skip one to rest your injury, skip today - not tomorrow." The top deck clothesline was a nice surprise. Our snorkeling gear was well-organized. And the crew was flexible to meet all of our needs. And your chef surprised us all with the quality of our meals. There was something for everyone on this trip and your team made is so much easier and more special for all of us.

17 November 2024
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Reply from Royal Galapagos

Dear Tammy,

Thanks for your review and kind words. Each member on our team works hard to make everything work according to plan, elevate it and make your experience simply unforgettable. Thank you for trusting us and for being such a spectacular guest when enjoying all the wonders that Galapagos has.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Wonderful guides and cruise director

Wonderful guides and cruise director! (The entire crew was terrific, come to think of it.)

4 December 2024
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Reply from Royal Galapagos

Dear guest,

Thanks for your review. We are pleased to know that your experience was very enriching and pleasant with our guides and crew.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Phenomenal trip

The cruise was truly excellent. The yacht was lovely, the crew were fabulous, the guide was extremely knowledge and fun, the food was great and the other passengers were excellent company.

28 November 2024
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Reply from Royal Galapagos

Dear Nicole,

We are delighted to hear that your experience was excellent. We are proud to have provided you with a memorable experience. It was a real pleasure having you on board.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Once in a lifetime experience

Once in a lifetime experience! We loved the Royal Galapagos Horizon - the ship, the team, the entire trip was amazing. We especially enjoyed the smaller boat and having the islands to "ourselves" with the opportunity to get up close to so many birds and animals. Highly recommend.

27 July 2024
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Reply from Royal Galapagos

Dear Michelle,

We are so glad that the entire trip and service met your expectations. We always endeavor to offer the best to our guests.

Thank you for your valuable recommendation. It was a real pleasure to be a part of this memorable trip.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Do This Trip Now!

What a fabulous trip! The crew was fantastic, the food was fresh and healthy, and the daily hikes, walks and snorkeling were unparalleled. The crew took amazing care of us. I cannot recommend The Horizon enough. I'm even planning to go back to sail with them next year on another route.

The cabins were huge compared to ocean liners. And I loved, loved, loved the private balcony (which all the cabins have). I loved stepping out on it in the night to see the abundant stars. I could see the Milky Way quite clearly.

Being up close with all the animals was an amazing experience. Sea lions who could come right up to you in the water or on land, birds that didn't fly away, and other land animals who were perfectly fine with you being a few feet away. I got some amazing photos.

If you've been wanting to go to the Galapagos, don't wait, and opt for a small yacht like The Horizon. The trimaran made the trip so comfortable -- there was only one night where the seas were rough. But other than that, it was so comfortable.

27 July 2024
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Reply from Royal Galapagos

Dear Rebecca,

Thank you for your wonderful and detailed review. We are delighted to hear that you had an unforgettable experience exploring the Galapagos Islands and its unique wildlife.
It was a pleasure to have you on board, and we will be happy to welcome you and your loved ones back any time you wish.

Best regards,
Royal Galapagos

Rated 5 out of 5 stars

Royal Galapagos got it done!

Company was easy to work with. Boat was beautiful and comfortable. Crew was astonishing. Naturalist (Fabian) was knowledgeable and awesome. All these things are true before we even get to the ridiculously amazing trip.

30 June 2024
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Reply from Royal Galapagos

Dear Anita,

Thank you for highlighting these key points of your trip. We are delighted to know that everything was in order and that you found professionalism and excellent service in our work team. We always endeavor to offer the best to our guests.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Galapagos in style

We had an amazing time on the Royal Galapagos. The food was very tasty. The excursions were well planned and we were kept busy the entire time with both land excursions and great snorkeling locations. The boats accommodations were also incredible. The state rooms are spacious, and the beds are very comfortable. Thank you again

30 June 2024
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Reply from Royal Galapagos

Dear Steve,

It makes us very happy to know that you had this amazing experience! We are glad that you felt comfortable and well taken care of. We always aim to provide the best service and quality to our guests.

Thank you for choosing Royal Galapagos.

Rated 5 out of 5 stars

I would do the trip again with Royal Galapagos!

Royal Galapagos delivered a seamless experience, from our arrival through our departure. We were escorted through the airports, the catamaran is beautiful and spacious, our guide was personable and had an excellent understanding of the wildlife and geology of the Galapagos, the food was excellent and fresh and our crew doted on us. I’ve recommended Royal Galapagos to friends.

18 May 2024
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Reply from Royal Galapagos

Dear Tracy,

Thank you for highlighting our service, and the work of our crew who are always ready to make your stay the best. We greatly appreciate your recommendation so that future visitors can go with your helpful review.

Thank you for choosing us for this adventure.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

The people were great

The people were great. From the booking process to the naturalist to the boat crew. They truly did a great job every step of the way. They even hosted a birthday party for my daughter that went way above.

22 June 2024
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Reply from Royal Galapagos

Dear Matt,

Thank you for your kind words and positive feedback. We appreciate your recognition of our amazing team. It was an honor to help you at every step of the planning and we hope you have many fond memories of your adventure.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Fabulous experience

We had such a fantastic time on the Cormorant II, the crew was so attentive to us, the food was delicious, the boat was gorgeous, and all activities were well organized and fun. We loved coming back to the boat after an activity to damp hand towels, juice and snacks, after swimming to warm towels and the evening recap with our fabulous naturalist.

22 June 2024
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Reply from Royal Galapagos

Dear Abra,

We're absolutely thrilled to hear about your amazing journey aboard the Cormorant II and that it met your expectations. We take immense pride in our exceptional team whose hard work and dedication shine through in your glowing feedback.

Our ultimate goal is to ensure that every moment spent in the Galapagos is nothing short of extraordinary for our guests.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Wonderful environment and experiences

Wonderful environment and experiences

9 June 2024
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Reply from Royal Galapagos

Dear Debbie,

We are glad to know that you had an wonderful experience in Galapagos. It was our delight to help you have an unforgettable voyage.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

David was an outstanding guide

David was an outstanding guide, The ship was beautiful and we had an amazing time.

27 May 2024
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Reply from Royal Galapagos

Dear Lynn,

We are delighted to hear that your experience was amazing. It was a real pleasure having you on board.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

One of the best if not the best…

One of the best if not the best vacations of our lives. The combination of adventure and luxury was intoxicating. Thoughtful itinerary and warm, hospitable crew. Fascinating excursions, hikes, snorkeling, and kayaking, not to mention first class service and delicious, plentiful (3 huge meals and snacks and happy hour) in between. Considering returning with our grown kids for the 8 day A Itinerary; this review is for the 8 day B itinerary

8 June 2024
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Reply from Royal Galapagos

Dear Susane,

Thank you very much for sharing your experience with us. We are pleased to know that you had a great trip visiting different iconic and interesting spots in the Galapagos, each activity fills you with great knowledge of this wonderful destination.

Thank you for mentioning our crew who strive every day to ensure that our guests receive warm and excellent service.

We will be very eager to welcome you and your family to continue your island expedition.

Kind regards,
Royal Galapagos Team

Rated 5 out of 5 stars

Beautiful journey

I was on the Horizon yacht. Everything was perfect.

1 June 2024
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Reply from Royal Galapagos

Hi Enea!

We are pleased to know that your experience aboard the Horizon Yacht was perfect. We have a teamwork committed to providing the best service to our guests.

Kind regards,
Royal Galapagos Team

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