Royal London Mutual Insurance Society Limited Reviews 

My husband has been diagnosed with a terminal illness and we were not looking forward to calling Royal London to initiate payment of his workplace pension as we expected it to be a lengthy and difficult process but how wrong we were!
We spoke with Customer Service Consultant Nicole Regan who was very empathic, efficient, friendly and helpful in making it easy for us to complete the application. Additionally, we were reassured the payment will be made swiftly.
My husband was very gratefully for Nicole's efficiency and actually cried with relief that she had made it so easy for us at such a difficult time - thank you Nicole from Mr & Mrs A Smith

Sharon was very knowledgeable and explained everything in an easy to understand way which was fantastic
She fully understood my requirements and her ability to communicate the process was outstanding. She listened to my requirements prior to explaining everything
She made the whole process very easy and gave me confidence that I was doing the right thing

Positive conversation with a knowledgeable colleague

Every person I have spoken with during my pension enquiry at RL have been really helpful and informative . How refreshing to have this experience

Everyone i delt with over this trying time helped me along the way and we're excellent. Listened to my situation and on the whole were great . Thank everyone who helped kind regards Jason

My call with the pension team today was first class and i felt relaxed while being given clear instructions and advice on my pension questions.

Many other companies could learn a thing or two from Royal London on how a call Centre should be ran.

Awjay shined through,seems a lovely chap.Very professional and helpful.

Telephone wait time is dreadful. 4 times I had to call and waited at least 20 mins. Then I have to be transferred to another department. Why don’t you tell me not to say pension in the IVR and income release?
Your agents cannot provide answers to the simplest of questions.
The email promised never arrived!!!!!! So after 2 days delay I had to call back and spend another 45 minutes on the phone.
I am contacting my IFA and will be moving my 2 pension accounts as your service is unacceptable

David called to say that there had been some errors with my online application but he was very helpful and we got the whole process completed in relatively speedy time and David was very helpful

I received clear and very structured information to each of my questions and requests. Pete that i spoke to was very knowledgeable and professional. Great service all-around!!

Lovely and polite, very efficient, Gayle is a credit to the company, she needs a promotion and a pay rise.

Clear and efficient information provided throughout. No ambiguity, supported by strong communication skills as demonstrated by Toby.
My requested actions on my plan were actioned quickly and without fuss. Well done!

Excellent service, highly recommended no issues and works well for me

Spoke to Martin and royal London what a nice guy so helpful an absolute pleasure,royal London are lucky to have quality people working for them

Great customer service and prompt replies, thank you Jacob Bushwell

Relatively straightforward and prompt service dealing with an important issue.

I have 2 pensions with these, one set up by my company and the other that I opted out of SERPS with. I moved home a few years ago and didn’t get statements for both pensions for a few years, added to this took my eye off the ball with them. When I finally got statements, it turns out for the past 5 years in a row the pensions have made 0.25% a year every year ! I therefore complained as the returns were unbelievable, I was told that my funds had been invested in CREST. I just wonder how many other victims they have. To put this into context, I had £50k nearly invested and over 5 years they have made me £500 whilst taking over £5k in charges for their expertise in investing!! So over a 5 year period they have made 1.25% whilst the FTSE has increased by nearly 50%. This is not a company to trust with your money!
I have today transferred this account, unfortunately though I have another account with £50k in, with exactly the same story, this account can’t be transferred though! How convenient!! BTW Royal London,I could have made 15% in a building society account over 5 years! Disgraceful!

Very satisfied with the information provided by Nicole and for her guidance. Very helpful and professional.