My call with the pension team today was first class and i felt relaxed while being given clear instructions and advice on my pension questions. Many other companies could learn a thing or two from... See more
Company replied
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Review summary
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It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could d... See more
Company replied
I have always found business with Royal London to be straightforward. Today's experience was no different. Alison Ashton gave me very clear details of everything I needed to know, then dealt with my... See more
Company replied
Sharon was very knowledgeable and explained everything in an easy to understand way which was fantastic She fully understood my requirements and her ability to communicate the process was outstandi... See more
Company replied
Company details
Written by the company
Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
6k reviews
No recent history of asking for reviews
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Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that everything went smoothly and met your expectations. Thank you for sharing your positive experience!
Excellent company
Excellent company.
Good costumer service.
Polite, knowledgeable and helpful.
15 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear you had a great experience with our company and found our customer service polite, knowledgeable, and helpful. Thank you for your positive feedback!
Reply from Royal London Mutual Insurance Society Limited
Thank you for your positive feedback!
Spoke to Jamie Donald
Spoke to Jamie Donald, lovely chap !
Very helpful, nice and easy process. Thank you
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member provided such helpful service and made the process easy for you. Thank you for your positive feedback.
Everything was easy to do
Everything was easy to do. The Customer Service Advisor, Rhonda Davies, was extremely helpful, knowledgeable and Friendly. Thank you.
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback. We're so happy to learn that our team member was helpful, knowledgeable, and friendly.
Great experience and very helpful…
Great experience and very helpful staff. Easy to access. Thank you
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear you had a great experience and found our staff helpful. Thank you for your positive feedback!
Great to eventually get the funds…
Great to eventually get the funds requested after supplying the relevant info. One call was hard as I could hear other colleagues talking, louder than my own
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear the funds were received. We apologise for the difficulty you experienced during your call due to background noise. We are working to improve our call environment.
Joel made the transaction pain free.
Joel was friendly, clear and helpful. Made the call quick and easy.
14 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was friendly, clear, and helpful. Thank you for your positive feedback!
Royal London pensions advice
Great advice from Martin who took the time to explain everything to me.
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear our team provided such helpful advice and took the time to explain everything. We appreciate your kind words!
Great but not great
It was great because of Alison , other wise , the getting through to Alison was near on impossible ..also Alison sent me information but I couldn’t send it on because of security . So no point getting the info , Alison had kindly organised a proper document for pension moneys I’ve paid in . I am somewhat hoping I can send it onto Hmrc ? ..please confirm I can do this regards Dean Braik
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, thank you for your review and I am glad to hear our team member was helpful, I am however sorry to hear of the issues you faced getting through to us. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with the relevant team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise
James Howell made the hole process easy…
James Howell made the hole process easy and hassle free
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear that our team member made the entire process easy and hassle-free for you. Thank you for sharing your positive experience!
Chloe was very helpful
Chloe was very helpful. When I explained what I required, she made it simple for me to understand and put it into practice for me.
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback! We're so happy to learn that our team member was helpful and making things simple to understand.
I had a small pension from a previous…
I had a small pension from a previous job with Royal London and a holiday coming up! Patrick L made the process of releasing my funds as simple as he could considering the reams of advice he is obliged to tell you. Grasped my situation immediately, dealt with it efficiently and not without charm, an asset to your organisation.
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're happy to hear that releasing your funds was a simple and efficient process. We appreciate your positive feedback.
Another easy withdrawal of my money.
Mainly speaking with Alison and the original chap I was put through to. Both of them did a great job in getting me to where I wanted to be, so thank you to them both.
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team members were able to provide the information you needed. Thank you for sharing your positive experience!
I am trying to cash in a small pension…
I am trying to cash in a small pension pot and am getting nowhere because I have to do this or that with no useful help or advice from royal london
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
Hello, I am very sorry to hear of the issue you have raised in relation to cashing in your pension. In order for us to look into this for you, please could I ask you to complete the online form below, and we will ensure that this is raised with our Customer Relations team as soon as possible.
https://www.royallondon.com/forms/help-form
Many thanks, Louise
Clear & Insightful
Clear, useful and engaging call with Jamie Donald. Only downside was waiting for 8 minutes for call to be picked up.
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear your call was clear, useful, and engaging. We apologise for the wait time you experienced and are working to improve our response efficiency.
Gayle was really helpful during our…
Gayle was really helpful during our telephone conversation, understanding the reason for the call and being able to assist with information when requested.
I am in a better position after the call to progress with resolving the issue due to the information provided by Gayle.
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member was helpful during your telephone conversation. Thank you for sharing your positive feedback.
Very clear explanations to my query
Rhonda’s explanations of the procedure regarding my query, and her guidance throughout, made the whole process quick and pain-free. Great human connection and experience. Much appreciated!
13 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member's explanations and guidance made the process quick and pain-free.
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was friendly, helpful, and knowledgeable. Thank you for sharing your positive experience with us!
Helpful and Professional
Alison Ashton who I spoke to was very profound and helpful.
8 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that our team member was very helpful. Thank you for your positive feedback!
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