My call with the pension team today was first class and i felt relaxed while being given clear instructions and advice on my pension questions. Many other companies could learn a thing or two from... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could d... See more
Company replied
I have always found business with Royal London to be straightforward. Today's experience was no different. Alison Ashton gave me very clear details of everything I needed to know, then dealt with my... See more
Company replied
Sharon was very knowledgeable and explained everything in an easy to understand way which was fantastic She fully understood my requirements and her ability to communicate the process was outstandi... See more
Company details
Written by the company
Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hanife was a pleasure to talk to
Hanife was a pleasure to talk to. She was very friendly and made the whole process very simple. Hanife was professional and efficient when answering my questions. She is a credit to Royal London.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member was friendly, professional, and efficient, making the process simple for you.
My request was dealt with promptly
My request was dealt with promptly. Alison was very efficient and helpful
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear that your request was handled promptly and that our team member was efficient and helpful. We appreciate your positive feedback!
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that you had a positive experience with our customer service and appreciated the short waiting time. Thank you for your kind words!
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that you had such a positive experience with our team. Thank you for taking the time to share your feedback!
Rhonda was very helpful!!
Rhonda was very helpful and clear with her guidance on what was required to complete my request. A pleasant and easy call thanks to her professionalism and friendly manner.
1 July 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member was helpful and clear, making your call a pleasant and easy experience.
Excellent service and response from…
Excellent service and response from someone who cares about there customers!
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that you received excellent service and a great response. Thank you for your positive feedback!
Immediate response to my query.
The advisor Alison Ashton was very
personable and extremely helpful and thorough with the answer to my query.
I am more than happy with the overall services of Royal London and their staff and would have no hesitation in recommending their services to family and friends.
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're happy to hear that our team member was personable, helpful, and thorough. We appreciate your positive feedback and are glad you're happy with our overall services.
Always efficient
Always efficient. Better when I used the direct number. The standard number was a long wait but the lady was efficient and good
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear that our team member provided efficient and good service, even with the longer wait times on our standard line. We appreciate your feedback.
very helpful and cooperative staff of…
very helpful and cooperative staff of Royal London
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback! We are so glad you found our team helpful and cooperative.
Excellent customer service
Rhonda was very helpful and informative.
When I asked a question that required further detail Rhonda was able to access the answers quickly and in detail from her colleagues. The quality of the call was also very good and clear. Excellent customer service thank you.
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member was helpful and informative. It's great that your questions were answered quickly and in detail, and that you experienced excellent customer service.
Very helpful and information staff
30 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that our team were helpful and informative. Thank you for taking the time to share your positive feedback!
Very polite reception
Very polite reception, explained all the league side in a professional manner.
Carried out my business in a calm way.
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team was polite and professional in explaining everything. We're glad we could assist you calmly with your business.
Enquiry about my pension
Michelle cousins was very helpful & explained everything to me so I understood
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're happy to hear that our team member was very helpful and explained everything so clearly that you understood. We appreciate your positive feedback!
Dealing With Royal London
When dealing with Royal London I spoke to Hanife Cook and I have to say she was wonderful. Very pleasant, very helpful, explained everything very clearly and she is a credit to the company. Credit where credit is due.
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback. We are happy to hear that you had a wonderful experience and that everything was explained very clearly to you. We are glad we could help.
Great experience
My experience today was very professional and your agents were polite and helpful (Michelle Cousins), and the other 2 ladies I spoke to earlier
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that your experience was professional and that our team members were polite and helpful.
very helpful with what I needed to do…
very helpful with what I needed to do very good
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that we were able to help you with what you needed. Thank you for your kind words!
Royal London always make everything…
Royal London always make everything straight forward.
The bereavement team - Chris who explained everything timescale of processing the claim and emailed me straight away with the requirements needed.
Exceptional service.
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear that we made everything straightforward for you during such a difficult time. We appreciate your kind words about our bereavement team's exceptional service.
I spoke to Lisa May at Royal London
I spoke to Lisa May at Royal London. She was brilliant. Guided me thru the RL app explaining where to look and saved me lots of time. Thank-you Lisa
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was brilliant and provided excellent guidance through the app, saving you valuable time. We appreciate your positive feedback!
the customer advisor was most helpful…
the customer advisor was most helpful even though I was unsure what I was doing. excellent service.
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear that our team member was very helpful, even when you were unsure. We appreciate your positive feedback about our excellent service.
Sam Nelson and the Royal London Team…
Sam Nelson and the Royal London Team have been very helpful. Great service. Transition to Pension Drawdown by Sam was fast and efficient. Many thanks Royal London Team.
29 June 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn our team was helpful and that the transition to pension drawdown was fast and efficient.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.