Royal Reels Casino Reviews 

176
•
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Hello to whoever is reading this , My name is Sharon Anderson I have been playing on royal reels over five years, then early this year in February I won my winnings for the amount of $1200.00 , then... See more

Company replied

Rated 1 out of 5 stars

got perma banned and winnings forfieted for absoutley nothing maybe lost so much to cover what i won than they can tell us off there ripping scammers be ware and just play instore casinos cause there... See more

Company replied

Rated 1 out of 5 stars

Spent thousands with little to no return, obviously not regulated, free spin bonuses never pay, compaired to regular clubs etc pokies it just seems like a total rip and i am so stupid for consistanly... See more

Company replied

Rated 1 out of 5 stars

I made a.withdrawal didn't recieve as I gave wrong bank details got incontact with casino.They requested 3 months of bank statements on witch is refused to send it did send first page of statement sho... See more

Company replied

You should know

1.8

Poor

TrustScore 2 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(176)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT play royal reel casino

DO NOT play royal reel casino. DO NOT trust this online casino website, they are a scam. They do not do withdrawals and they make up any excuses to pay out your winnings.

24 November 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, can you please tell us a bit more about what went wrong?

Rated 1 out of 5 stars

Do not deposit

Do not deposit, i made a deposit of 170$ was stringged along for almost 4 weeks of non stop emails back and forth.. ended resolving nothing and was asked to complete ANOTHER KYC verification.. been sent email response duplicate what was already sent to me.. just a joke of support team seriously.. AI powered email team who doesnt care about resolving jack. Told them to just keep the $170.00 and delete my account. Do not recommend this website AT ALL beleive me.

1 November 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please get in touch with our customer support again, so we can sort out the issue.

Rated 1 out of 5 stars

This site a major scammer

This site a major scammer. Do not waste your time and money with them

29 October 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, can you please tell us a bit more about what went wrong?

Rated 1 out of 5 stars

YOU ARE DISGUSTING THEIVING DOGS

I had no trouble at all withdrawing over the last couple of months but this time I requested a withdrawal of only $700 and I was hit with you need to send documents to verify kyc ...never before been asked but Ive sent what was required 4 times now and still haven't received my money .this platform is a scam

28 October 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please get in touch with our customer support again, so we can sort out the issue.

Rated 1 out of 5 stars

They arent worth bothering with

they are saying i have 2 accounts when i have only one and they have closed the only account i have with them do not go on this online slots they steal money and then closed your account.

25 October 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please get in touch with our customer support again, so we can sort out the issue.

Rated 1 out of 5 stars

Appalling casino site

Appalling casino site, they give you a few wins to start then the system just takes takes and takes,spend $200 to win $3 that is not fair play.That is now a constant.

18 October 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please be assured that all our games are monitored by the game providers and all are alligned with the RTP standards.

Rated 1 out of 5 stars

This place is a joke

This place is a joke I’m waiting on a withdrawal sent everything they have asked cause of some sort on KYC or something I have since won more money theta sitting in my game account still cause my 1st withdrawal is still pending and I’m sick of having to explain everything over and over when you send inquiries though chat and still Waiting for customer support to reply to me I’m gonna make sure everyone I’ve recommended to this site leaves and if they don’t give me what they owe me they haven’t heard the last of me they can easily take your money but it’s a issue to get what you’re won this is so uncalled for this site needs to be reported

18 October 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please get in touch with our customer support again, so we can sort out the issue.

Rated 1 out of 5 stars

What’s going on!?!?

I got a big win a week and a half ago and got kyc'd when I tried to withdraw. I sent all correct info requested.

Everything was sent (the online chat agent even confirmed everything looked good) and then I went to log back in last night and my account was permanently suspended…I didn’t even get an email from them for a reason why.

Used them for a year with no issues, nothing ever mentioned about kyc, pay outs always happened within a 12 hr time period. I did nothing different when I got this win, no bonus used, just a raw deposit with my card. And for some reason after all this time and money spent with them, they do that to me…DISGUSTING!

What are they doing? I can see other people are copping the same grievance. They need to be audited ASAP!

Save your money and time and use another platform with credibility.

3 October 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please get in touch with our customer support again, so we can sort out the issue.

Rated 1 out of 5 stars

RIP OFF REELS the dogs take 550 deposits from me i…

RIP OFF dogs take 550 deposits from me i won 6000 grand the cheating dogs wont give me after ids bank statements and stuff sent in ! then after 4 weeks they say I breached ! they dont tell me how , then shit my account down and paid me nothing ! ABDOLUTE RIP OFF CASINO ID STEER CLEAR THEYLL RIP YA OFF

25 September 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, sorry to hear about your experience. Please get in touch again with our customer support to sort the issue out.

Rated 1 out of 5 stars

Absolute scam

Absolute scam, dont waste your time here

12 September 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, can you please tell us a bit more about what went wrong?

Rated 3 out of 5 stars

after 2 years of consistent withdrawals

After two years of consistent withdrawals and fair play by royal reels and me , i was hit with a kyc email today. im waiting to see if i will be ignored , or they will actually stand on their word , and pay out. will follow through with my next review

30 August 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, sorry to hear about your experience. Please get in touch again with our customer support to sort the issue out.

Rated 1 out of 5 stars

Suddenly won't payout winnings

Had been playing with no issues for over a year, I've withdrawn winnings seemlessly in the past, the winnings were always in my bank account within a couple of hours and I was recommending this site to anyone when asked. I attempted to withdraw my winnings 2 days ago expecting the money in my account later that day. When it didn't arrive by the next morning I contacted support who gave me the "3 - 5 business day speech". I contacted them again later that day to be told I needed to supply my ID documents. I've already supplied this information and there were no issues, as like I said I've done multiple withdrawals over varying amounts since I originally provided them with my ID. Nothing has changed since account inception, my ID is still current and my bank account is the same as it's always been. Support has been no help, they keep saying it's under review but cannot provide a timeframe. I have tried to cancel my request but I'm unable to do this either. I will no longer be recommending this site as you can't trust they'll pay out, even if you're a long standing customer whose easily withdrawn in the past. Don't use this site unless you want your winnings held for no reason.

16 August 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please get in touch with our customer support again, so we can sort out the issue.

Rated 1 out of 5 stars

IV PLAYED THIS SITE FOR 3 YEARS NOW

This site use to be alright but this past year after it being banned in Australia and all these updates they keep doing, this site is now a absolute dog shit, iv put $500+ threw multiple times now doing big bets and they give you no feature or pay absolutely nothing, not joking iv put $500 threw a few times now and got no features threw the hole lot, and features taken 3 weeks to pop and when it does it’ll pay ya a FEW DOLLARS, my bets are bigger than the bloody wins, like what the actual puck how does that even happen ?? Anyone reading this dead set save your money and time idk what’s happened now but it’s an absolute scam now.

Don’t listen to there responses on all these reviews I can guarantee they haven’t fixed anything, I played over year to see if they’d fix it and it’s a load of bullshitz. I’ll never be coming back to this site.

13 August 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi we're sorry about you're unlucky gameplay experience. We can assure you all games are set as in other casinos regarding the RTP. Wishing you more luck in the future and hope to see you around again soon.

Rated 5 out of 5 stars

Level 6 player,so I’ve been on royal…

Level 6 player,so I’ve been on royal reels for a little while,for me I’ve found it definitely up there with the best,been a few hiccups along the way however as for the withdrawal time,its extremely efficient,24/7 customer support,plenty of games,profit return has been exceptional,5 out 5 for me,dreading the day it disappears

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Partner won a few thousand one day and…

Partner won a few thousand one day and took it out no worries and then won few thousand the next day after and his been waiting for about 5 days now and needed to confirm my identity which he have done. They are taking so long to reply back to his emails and still have heard anything back for 2 days!

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Refuse to pay me my winnings after…

Refuse to pay me my winnings after losing thousands, long story short they will ask for all these documents and just keep on rejecting you

21 July 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, sorry to hear about your experience. Please get in touch again with our customer support to sort the issue out.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look