Royal Reels Casino Reviews 

176
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TrustScore 2 out of 5

1.8

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Rated 3 out of 5 stars

Hello to whoever is reading this , My name is Sharon Anderson I have been playing on royal reels over five years, then early this year in February I won my winnings for the amount of $1200.00 , then... See more

Company replied

Rated 1 out of 5 stars

got perma banned and winnings forfieted for absoutley nothing maybe lost so much to cover what i won than they can tell us off there ripping scammers be ware and just play instore casinos cause there... See more

Company replied

Rated 1 out of 5 stars

Spent thousands with little to no return, obviously not regulated, free spin bonuses never pay, compaired to regular clubs etc pokies it just seems like a total rip and i am so stupid for consistanly... See more

Company replied

Rated 1 out of 5 stars

I made a.withdrawal didn't recieve as I gave wrong bank details got incontact with casino.They requested 3 months of bank statements on witch is refused to send it did send first page of statement sho... See more

Company replied

You should know

1.8

Poor

TrustScore 2 out of 5

176 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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1.8

All reviews

(176)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

Had won previously had no trouble with…

Had won previously had no trouble with withdrawal received 6hrs later this week I had won 1500 whilst in game play it kept updating my game then a message stating scheduled maintenance so I made withdrawal of 1500.00 fell asleep and when I woke I checked my bank no money then checked my royal reels account 16¢ no withdrawal pending I messaged them only to be told that I had cancelled an that I played the amount down which I stated that I hadn't done this I told them that I withdrew money at 12:15am before the 1am scheduled maintenance they said that there hasn't been any scheduled maintenance I assured them I hadn't played and they told me it's my problem that Im responsible for the missing funds

16 July 2025
Unprompted review
Rated 3 out of 5 stars

Blocked from logging in after winning...

Allow withdrawal payments in full winnings not portions to be turned over before access ..
Lately it seems I'm getting blocked from logging in to access to play? Why is this? Are we not allowed to make more than One withdrawal per day?

4 July 2025
Unprompted review
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Reply from Royal Reels Casino

Hi, sorry to hear about your experience. Please get in touch again with our customer support to sort the issue out.

Rated 1 out of 5 stars

THESE SCAMMERS STOLE $9000 WINNING OG…

THESE SCAMMERS STOLE $9000 WINNINGS OFF ME,

THEY CLAIM THAT I BET IT ON BLACKJACK OIR SOME CRAP BUT ITS A LIE,

100% THEY CLOSE MY ACCOUNT AND EVERYTHING BECAUSE THEY DIDNT WANT TO PAY,

DONT EVER GO NEAR THIS WEBSITE ILL BE LEAVING REVIEWS ON HERE DAILY IF I CAN,

THEY ALSO RUN THE SCAM WEBSITE THEPOKIES

THIS IS ALSO JUST APART OF THERE BIGGER SCAM CIRCLE PLEASE STAY AWAY FROM BOTH WEBSITES

24 June 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate no stars i would.

If I could rate no stars i would.
This site has taken over 500 from me no small wins no big wins nothing. I've leveled up with there system and nothing. I can't even use the bonuses sent to my email address when I try to and when I contact support they claim its my fault and refuse to help. Do not trust this site do not spend your money here.

22 June 2025
Unprompted review
Rated 1 out of 5 stars

Crashed during a bonus feature

I was playing treats of terror on royal reels. I was in the middle of a bonus feature (which was doing very well) the game froze and crashed. I refreshed the page and haven’t been able to access that one game since. All other games work expect that one. I’ve been backwards and forwards with there tech support and nothing has been done. Extremely poor and wrong! Now I’m emailing them and I’m getting no response.

12 June 2025
Unprompted review
Rated 2 out of 5 stars

I've been punting thru this site for…

I've been punting thru this site for over a year. I would have to say normally it's a pretty good experience, pay your money play the games take your winnings within 4 hours what more can you want? Xmas time last year i won 18k got my money out ok. But had my account indefinitely shut down. Ten mins after I deposited 600 dollars. Emails back n forth documents sent documents approved and it's all golden. Well that was till Saturday when I tried to withdraw my second $9000 daily allowance my account wasn't frozen but my withdrawal just stopped mid request. This was Saturday nothing heard from the company by Monday so I hit the chat and asked what was the hold up. That's when I was informed that my account was under review for KYC. But my account was fully functioning except the withdrawal because I still had fifty thousand in my account that I was going to withdraw. After 5 days of the money being there and not getting any fresh answers why I proceeded to gamble what I won. That is my fault I accept that. Im still waiting for a response to all my documentation to be.approved. and not once have they given me a time frame.

10 May 2025
Unprompted review
Rated 1 out of 5 stars

I've been with Royal reels for almost 2…

I've been with Royal reels for almost 2 years. Put depoist in after deposit had a few good wins & and always get my withdrawals within 24Hrs. 2 days ago. Nothing different deposited money check the next day "Money still processing" next thing I know I'm getting a email about KYC. Send through all the documentation that they asked for & said my account is under review. I've been going back & forwards with emails finally got to the bottom of things...So I thought until today 2 days later & I've sent over 10 emails last email I got was over 12 ago 😡. Go to the live chat & they keep saying be patient. I've been more then patient I want my withdrawl & I want to someone to help me with my account & email me back! Email me back In a timely manner not 1:30AM or 3:30 AM

3 May 2025
Unprompted review
Rated 1 out of 5 stars

Royal Reels casino is a big Rip off …

Royal Reels casino doesn’t even deserve that one star I gave it should be -5 stars instead. Royal Reels is nothing but a big rip off. I have been just depositing money and the games are horrible to play. They hardly give free games or big wins on most slots. Just takes your money. Scamming, rip off site🤬🤬🤬🤬

5 May 2025
Unprompted review
Rated 1 out of 5 stars

If I could leave no stars

If I could leave no stars, that's what I would do, an absolutely crap rip-off site you'll start off ok.. then you will find there isn't a chance in hell you will even get a lousy free game. Not fun. Go somewhere else and if you find a decent one let us all know.

4 May 2025
Unprompted review
Rated 1 out of 5 stars

Lack of care

Started off ok, but now has no live chat function. Requested self exclusion and got ignored on email. (Was fast to reply on other occasions about depositing)

16 March 2025
Unprompted review
Rated 1 out of 5 stars

Royal reels avoiding to own up to their scams

Wrote a review here two and a half months ago, about royal scamming me out of my $28k win. They replied asking for more information, which i provided, and still have not heard a damn thing from them. Beware of these guys. They don’t even bother helping out loyal customers.

19 April 2025
Unprompted review
Rated 1 out of 5 stars

Royal Reels has become Royal Scams!

I requested a withdrawal of $3000 on the 4th of April 2025, they advised me through their live chat that my withdrawal was approved the same day.

The next days they requested my documents for KYC verification, I emailed back what was required and now they keep delaying it saying they need more time to verify my documents, even though it states in their terms and conditions it takes 1-2 business days to approve it.

It's now day 6 and they still give me excuses and refuse to withdraw my winnings.

Royal Reels has become Royal Scams, players please be aware of this site.

Royal Reels what do you wish for me to reply to? I will happily remove this review and provide a positive 5 star review once my withdrawal has been processed accordingly.

4 April 2025
Unprompted review
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Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please answer to our request to provide us with more info, so we can identify your case and investigate further.

Rated 1 out of 5 stars

1 month waiting and still not get my win money

when you win and they make you wait for so long to process your withdrawal. almost 1 month already and still says in processing. Normally if it real and not scam should take 1-2 business days. They keep asking for verification and documents then tell you there is a que before you and have to wait. I know I will never get the money. **Just want to warn everyone not put more money in Royalreels They scam and wasting your time** 🤬🤬🤬🤬

9 April 2025
Unprompted review
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Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please answer to our request to provide us with more info, so we can identify your case and investigate further.

Rated 1 out of 5 stars

Delay in withdraw after valid identity verification supplied

I have been a loyal customer for 2 years now.
After winning $500. They have asked me to verify my identity (which I currently did on the 24th March) and have been in contact with them daily in regards to my withdrawal and can still not provide valid responses or justification to the delay in verifying my identity let alone paying my win out!
I will never deposit into this site ever again!
I will never recommend this site ever again!
It's a waste of time and so is this site.
Play crown play or skycasino instead for the Exact same games!

24 March 2025
Unprompted review
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Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please answer to our request to provide us with more info, so we can identify your case and investigate further.

Rated 1 out of 5 stars

Dont pay out winnings

Won $1500 tried to withdraw, got asked for bank statments, copy of drivers license and a bill with my name on it, have not heard or seen my money for weeks, inhave emailed there team and no repsonse

1 March 2025
Unprompted review
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Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please answer to our request to provide us with more info, so we can identify your case and investigate further.

Rated 1 out of 5 stars

They'll take your money but won't pay out when you withdraw.

I done a withdrawal on the 18th of March and I still have not received my money, I have tried to cancel the withdrawal and it states that there are nothing to cancel. I have sent 3 emails to the Royal Reels email with snip shots yet now one has come back to me. I personally think they are a scam and are out to just take peoples money. I will never recommend any one to sign up and make use of this casino. I will place my email on every social media platform if my money is not in my account by end of business Friday the 28th Western Australia time.

its so funny now they can reply, still think its and AI generated reply that's asking for more information which they have not supplied like the "REFERENCE NUMBER". Well 2 days to go before I make this public on all social media platforms.

18 March 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please answer to our request to provide us with more info, so we can identify your case and investigate further.

Rated 1 out of 5 stars

3x deposit wagering is a joke.

What sane person will play at a casino where they're forced to wager 3x their deposit to make a withdraw. Many other better sites that don't do this.

23 March 2025
Unprompted review
Royal Reels Casino logo

Reply from Royal Reels Casino

Hi, we're sorry to hear about your experience. Please answer to our request to provide us with more info, so we can identify your case and investigate further.

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