I have used royal vapes online before but this time I went to the shop in Stratford upon Avon. My partner was after some nic salts but is indecisive and when she saw the amount available a bit confus... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a new customer with Royal Vapes. I'd highly recommend going into their shops or buying online, the staff are really friendly and the customer services have been absolutely fantastic to me, so help... See more
Company replied
I've been buying my juice & pods from the guys at Royal Vapes since their store opened in Stratford on Avon for a while now, and am yet to have an even remotely bad experience. The staff are super fri... See more
Company replied
Great staff, great service, always got what I need (unless I've already bought it all!). Fair prices on everything, great offers and offer free delivery! Generally Use Kenilworth Branch, but re... See more
Company replied
Company details
- #87 of 130 best companies in Electronic cigarette store
Written by the company
Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service online and in stores.
Contact info
United Kingdom
- contact@royalvapes.co.uk
- royalvapes.co.uk
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service superfast delivery…
Excellent service superfast delivery and amazing price 5star
1 May 2026
Unprompted review
Very good thank you ordered and was…
Very good thank you ordered and was ready the next day.highly recommended
21 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your great feedback Ben!
We’re really glad your order was ready so quickly and that you had a positive experience. Your recommendation means a lot to us, and we hope to see you again soon!
Service was excellent as usual and very…
Service was excellent as usual and very knowledgeable
22 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind feedback Lesley!
We’re really pleased to hear you found the service excellent and the team knowledgeable, as always.
Your continued support means a lot to us, and we look forward to seeing you again soon!
Smooth and reliable
Since I cam cross Royal vapes my mind was at peace. The products always available. Delivery same day or u can collect from the nearest shop . The staff are very polite and professional.
You can win points and redeem them to money .
Thank u from the bottom of my heart
Keep it up 👍
Kind regards.
Karim baya
26 April 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your thoughtful review Karim!
We’re really pleased to hear that you’ve had a positive experience with Royal Vapes and that both our in-store service and delivery options have made things easier for you. It’s great to know you’re enjoying the availability of products and making use of the rewards points too.
Your kind words about our team mean a lot, and we truly appreciate your support.
We’ll definitely keep doing our best to maintain the same level of service for you.
I ordered online nili one month …
I ordered online nili one month before, still not received. I got email
We are really sorry for the delaye our shipping regency has had some issue lately so they now require insurance for all parcels safety insurance fees of £70 sent directly to thire department thanks for the understanding
3 April 2026
Unprompted review
Reply from Royal Vapes
****EDIT******
After reaching out to our customer services team it has been established that this customer has left a review for the incorrect store, this was meant for a London based company called 'Royal Vape House'.
We have helped them locate the correct store details so they can resolve this matter with them directly.
Thank you for your review.
Unfortunately, we have been unable to locate an order or any previous correspondence using the details provided. We would kindly ask that you reach out to our support team directly so we can better understand the issue and assist you further.
Our contact is: contact@royalvapes.co.uk
Please also note that we do not charge insurance fees on parcels. For international orders, customs may request taxes or duties, which are outside of our control and are outlined in our delivery policy on our website.
We look forward to hearing from you so we can help resolve this matter.
The staff in the shop have been really…
The staff in the shop have been really helpful and the product I buy are very good
9 April 2026
Unprompted review
Reply from Royal Vapes
Thanks for your kind words!
We’re really pleased to hear the team in the shop has been helpful and that you’re happy with the products you’ve bought.
We appreciate your support and look forward to seeing you again soon!
Great Service
Quick, easy and delivery was same day
Very straightforward!
20 April 2026
Unprompted review
Reply from Royal Vapes
Thanks so much for your great review James!
We’re really glad to hear you found everything quick and easy, and that the same-day delivery worked well for you.
Thank you for your support and hope to see you again soon!
Great and consistant flavours ,fast…
Great and consistant flavours ,fast delivery great product ,would recommend .
14 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your great feedback Ian!
We’re delighted to hear you’re enjoying the consistent flavours and fast delivery.
We really appreciate your recommendation and support.
Reply from Royal Vapes
Thank you so much for your kind words Angela!
We’re really pleased to hear your husband loves our products, and we truly appreciate your support. We look forward to seeing you again soon.
Great selections and great…
Great selections and great knowledgeable service
14 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind review Tania!
We’re delighted to hear you were happy with both the selection and the knowledgeable service.
We really appreciate your support and look forward to serving you again soon.
customer service is fantastic always…
customer service is fantastic always friendly and courteous would highly recommend
13 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your great review John!
We’re really pleased to hear that you find our customer service friendly and courteous. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to helping you again soon!
Always very helpful.
10 April 2026
Unprompted review
Reply from Royal Vapes
Thanks so much for your great review Sam!
We're so pleased to hear you find our team very helpful, we appreciate your support and look forward to serving you again soon.
Awful experience, never again. Product out of date by 2 full years!
I placed an order on the 4/4/26 it only arrived the other day. To be fair it was Easter but still a lot longer delivery time than expected. I also placed an order with another company 2 days after this one and it arrived much earlier.
Order arrived and had a look at the expiry dates. Here are some examples.
Expires 04/24 (Yes, really expired 2 years ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
I would imagine that the manufacturers put an expiry date on these for a reason. I won't be using them, only good for the bin.
Expires 06/26 (At least these were usable for now)
Expires 06/26 (At least these were usable for now)
Expires 06/26 (At least these were usable for now)
Expires 09/26 (At least these were usable for now)
Sometimes companies make mistakes and it can't be helped so I always base my opinion on retailers on how they deal with things when something goes wrong. I contacted them by email but received no response.
I won't be using this company again. I would advise anyone who is purchasing anything from them to look carefully at expiry dates.
I am going to report them today to trading standards. I have no idea how dangerous expired product here is but I wouldn't want anyone to become ill from using it.
4 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We take concerns around product quality and expiry dates very seriously. Following your comments, we identified an internal oversight and have already corrected the affected listings to ensure this does not happen again.
A member of our team did initially respond to your email; however, it appears this message did not reach you. We then followed up to ensure the matter was fully resolved as quickly as possible, and can confirm that a refund has been processed and reward points have been added to your account as a gesture of goodwill.
We’re also sorry that your delivery took longer than expected. While Easter period delays can sometimes impact dispatch and transit times, we appreciate your patience.
We understand your frustration and regret that this experience fell short of expectations. Thank you again for bringing this to our attention, as it has helped us improve our processes.
Great service fast delivery very…
Great service fast delivery very friendly staff
9 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for the 5 stars Lynne!
We're glad you had a great experience with our service, delivery, and team.
Your support means a lot to us, and we look forward to seeing you again soon!
Great products to choose from
Great products to choose from
Prices are good, fast delivery
4 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind review Michelle!
We're really pleased to hear you’re happy with our product range, pricing, and fast delivery.
We appreciate your support and look forward to serving you again soon!
fast delivery and very reliable
fast delivery, ordered multiple times and is always the correct stuff i’ve ordered, will always be ordering from royal vapes.
6 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for your continued support Leah!
We’re really pleased to hear your orders have been consistently accurate and delivered quickly. It means a lot that you choose to keep ordering with us.
We look forward to serving you again soon!
Fantastic ordered and delivered same…
Fantastic ordered and delivered same day with a smile
Couldn't recommend more
3 April 2026
Unprompted review
Reply from Royal Vapes
Thank you for the fantastic review Mr Lloyd!
We’re delighted you are happy with our same day delivery and friendly service.
Your recommendation means a lot to us, and we look forward to serving you again soon!
Ordered and delivered same day…
Ordered and delivered same day excellent service
30 March 2026
Unprompted review
Reply from Royal Vapes
Thanks for the great feedback Clare!
We’re glad to hear your order arrived the same day and that you were happy with the local delivery service.
We really appreciate your support and hope to see you again soon!
Reply from Royal Vapes
Thank you for your continued support Kim!
We’re really pleased to hear you’re happy with our service and speedy delivery. We look forward to serving you again soon!
Impressed
Quickly found exactly what I was looking for. Ordered it very easily. Arrived very quickly exactly as described. First time using this store but not the last.
27 March 2026
Unprompted review
Reply from Royal Vapes
Thank you for your great review Liz!
We're delighted to hear you found exactly what you were looking for and that the ordering process was smooth and easy.
It’s fantastic to know your order arrived quickly and as described. We really appreciate you choosing us for the first time, and we look forward to serving you again soon!
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