I have used royal vapes online before but this time I went to the shop in Stratford upon Avon. My partner was after some nic salts but is indecisive and when she saw the amount available a bit confus... See more
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Review summary
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Had a problem with nic salt bottle tops ( could not undo them). Contacted royal vapes, who responded straight away, and will endeavor to make sure that all will be well in future. Delighted with effic... See more
Company replied
Their shipping is speedy so no long wait when running low. I managed to get my favourite flavour which everywhere else was sold out (it’s been discontinued 😢) so have stocked up and will be get... See more
Company replied
Cannot recommend enough.Brill fast delivery.Always updated on journey of my order.Item itself is superb.Def say use Royal Vapes to every vaper.👍
Company replied
Company details
- #66 of 116 best companies in Electronic cigarette store
Written by the company
Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service online and in stores.
Contact info
United Kingdom
- contact@royalvapes.co.uk
- royalvapes.co.uk
4.7
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Brilliant service from order to delivery.
Had in stock that many others did not. Eazy to order, arrived quickly, was kept informed throughout, was left exactly where I specified. Excellent 🙏
5 August 2026
Unprompted review
Reply from Royal Vapes
Thank you for the excellent review Peter!
We're really pleased to hear you found what you were looking for with us and that everything from ordering through to delivery was quick and straightforward.
It's great to know you were kept informed throughout and that your delivery instructions were followed.
We really appreciate your support!
Great products at great prices~J~.
Great products at great prices.
Outstanding customer service.
5 August 2026
Unprompted review
Reply from Royal Vapes
Thank you for the fantastic review Jennine!
We're really pleased to hear you're happy with our products, prices and customer service.
We really appreciate your support and kind words. :)
Great service very knowledgeable about…
Great service very knowledgeable about the products being sold.
2 August 2026
Unprompted review
Reply from Royal Vapes
Thanks for the fantastic review Ian!
We're really pleased to hear you had a great experience and that our team's product knowledge was able to help.
We really appreciate your support!
Reply from Royal Vapes
Thanks so much for your kind review Kerwin!
We're really pleased to hear everything arrived quickly and that we've continued to deliver the service you expect.
We truly appreciate your support and look forward to your next order!
Great lads and brilliant customer…
Great lads and brilliant customer service. Vapes arrived super fast (on the same day I ordered!). Keep up the good work fellas!
31 July 2026
Unprompted review
Reply from Royal Vapes
Thanks for the brilliant review Chris!
We're so pleased to hear your order arrived the very same day and that you had a great experience with our customer service. Your support means a lot to us!
Always delivers the goods
Always delivers the goods, never any problems
3 August 2026
Unprompted review
Reply from Royal Vapes
Thank you for your fantastic review David!
We're so pleased to hear that your orders always arrive without any issues.
We really appreciate your continued support and look forward to serving you again soon!
The staff are very polite and very…
The staff are very polite and very helpful
24 July 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your lovely review Elizabeth!
We're delighted to hear that you found our team polite and helpful. Your kind words mean a lot to us, and we look forward to welcoming you back again soon.
The best like always good delivery and…
The best like always good delivery and a decent reward system. Cheapest liquids u can possibly imagine.
31 July 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your fantastic review Tay!
We're delighted to hear you're happy with our delivery service, reward scheme, and great value e-liquids. Your continued support means a lot to us, and we look forward to serving you again soon!
5 stars everytime
5 stars everytime , cost and free delivery ,whats not to like !
Would Recommend
24 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for your fantastic 5-star review Ian!
We're so pleased to hear you're happy with our prices and free delivery. Your recommendation means a lot to us, and we really appreciate your support.
We look forward to serving you again soon!
Quick response and delivery great…
Quick response and delivery great service all round
1 July 2026
Unprompted review
Reply from Royal Vapes
Thank you for your great review Lesley!
We're delighted to hear you were happy with our quick response, fast delivery, and overall service.
We really appreciate your kind words and look forward to serving you again soon!
Great service as always
Great service as always
Very fast delivery
Flavours so nice
Highly recommend
22 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind review Michelle!
We’re so pleased to hear you’re happy with the service, speedy delivery, and the flavours. Your recommendation means a lot to us, and we really appreciate your continued support.
Excellent Service as always
Excellent Service as always. High quality product's. Next day delivery. I highly recommend. Thank you 😊
15 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for your continued support Sally!
We’re glad to hear you’re happy with the service, product quality, and next-day delivery.
Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback!
All the staff are lovely and everything…
All the staff are lovely and everything is priced very reasonably
7 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind feedback Joe!
We’re really pleased to hear you’ve had a positive experience with our team and that you find our pricing reasonable.
We appreciate your support!
Royal vapes site is easy to look around…
Royal vapes site is easy to look around and order the vape juice that you require easy to check out and delivery same day if local had a slight problem with the delivery on the night as they only delivered part one of the order they sent emails apologised and delivered the next day with some bonus point added for their mistake great communication from their service team would recommend this site
18 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for your detailed feedback and kind recommendation Dennis.
We’re really pleased to hear that you found the Royal Vapes website easy to navigate and that ordering and checkout were straightforward, with fast local delivery.
We’re sorry again for the slight issue with your delivery being split, but we’re glad our team was able to resolve this quickly and keep you updated throughout. It’s also great to hear that the goodwill points and communication were appreciated.
We really value your support and look forward to serving you again in the future.
Great customer services
Great customer services. Always on hand to help give informed decisions. Always offer the best deals.
17 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind feedback Les.
We’re really pleased to hear that you’ve had a positive experience with our customer service team and that our advice and offers have been helpful.
We really appreciate your support and look forward to assisting you again in the future.
Excellent
Excellent, very quick delivery and a really good loyalty scheme.
17 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind review!
We’re really pleased to hear you’re happy with the quick delivery and enjoying our loyalty scheme.
We appreciate your support and look forward to serving you again soon. ☺
Love this company..the speed they…
Love this company..the speed they deliver in is just what i need when i dont have time. Great range of products and great sales. Thanks
16 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for your kind words Cind!
We’re really pleased to hear the fast delivery and product range are working well for you.
We appreciate your support and look forward to serving you again soon. :)
Best vape shop around!
Best vape shop around!! Never fails on anything! Would 100% recommend ♡
8 June 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your kind words and recommendation Adam!
We really appreciate your support and are so pleased to hear we’ve been able to deliver a great experience for you every time. We look forward to serving you again soon. :)
I come from Hinckley to the Nuneaton…
I come from Hinckley to the Nuneaton store as we dont have one in Hinckley shop is always clean and tidy all staff are very helpful in helping me to get the right vape refill all saying what the offers are and always ask if you have a lotaly card
6 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for taking the time to leave us such a lovely review Norma!
We're delighted to hear that you make the journey from Hinckley to visit our Nuneaton store and that our team consistently provides a helpful service. It's great to know that the store is always clean and tidy, and that our staff are able to help you find the right vape refills while keeping you informed about our latest offers and loyalty scheme.
Your kind comments will be passed on to the Nuneaton team, who will be pleased to hear about your experience. We look forward to welcoming you back again soon.
Great value on the vapes always comes…
Great value on the vapes always comes on time for delivery.
7 June 2026
Unprompted review
Reply from Royal Vapes
Thank you for your fantastic review Dean!
We're delighted to hear that you're happy with the value of our products and that your orders consistently arrive on time.
We really appreciate your support and look forward to serving you again soon.
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