Good morning, Bianca,
We noticed a few things that we’re having trouble understanding. You’ve shared that you’re happy with our product, yet it seems difficult to take just a moment to leave us a positive review—something that can make a huge difference for a small, starting business like ours. On the other hand, you’ve found the time to write a review when feeling upset.
Why not choose positivity and support, helping each other along the way? When we’ve delivered a good product and worked hard to ensure everything runs smoothly, a small compliment would mean the world to us. We pour our hearts into this business every single day, striving to deliver the best experience possible. It’s disheartening to see all of that effort overshadowed by a one-star review.
Do you know how much impact a single one-star review can have on a small business like ours? It’s heartbreaking to receive such feedback, especially when it feels unbalanced with your overall experience.
We also want to clarify something that may not have been clear: every customer receives a maximum of three review requests. If you leave your review after the first email, you won’t receive any further emails from us. We only continue sending these requests because we want to make sure customers who might have missed the first one have an opportunity to share their experience.
What’s even more puzzling is the platform you’re responding on, Trustpilot, which guides businesses like ours on the best practices to engage customers and earn positive feedback. As we’re still learning what works and what doesn’t, we don’t always know what customers like or dislike yet. We’re navigating this as a new business, doing our best to improve along the way.
We kindly ask you to reconsider and perhaps share some of the positive aspects of your experience. Your encouragement could go a long way in helping us grow.
Thank you for your understanding,
