The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products and service can’t be faulted. Very pleased with both. I purchased Lip Serum Nude. I’ll be reordering this product, so moisturising and natural. Cheek Colour Nude. Not sufficien... See more
Best mascara I’ve ever tried for my very pale eyelashes. Wand is fantastic. Great idea to incorporate eyebrow gel in the same wand. Great service, considering I ordered over the holiday period. Many t... See more
The lip serums are my go to favourite! Nude colour was my favourite but now dark nude just gets the number one spot! All are so easy to apply anywhere anytime. The texture is smooth,moisturising and s... See more
Company details
- #90 of 219 best companies in Beauty product supplier
- #28 of 53 best companies in Beauty Products Wholesaler
Written by the company
Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder
Contact info
Ruby Hammer Ltd, W9 1DD, London, United Kingdom
- customercare@rubyhammer.com
- rubyhammer.com
4.7
Excellent
272 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luscious Lips!
I’ve been eyeing these lip balms for a while now but being a natural red head I was a little worried about the intensity of the red lip balm but I shouldn’t of worried, it’s a gorgeous colour and not too bright and the accompanying FX gold is amazing on its own or with the red lip balm. Extremely soft, shimmering & not sticky like a lip gloss
8 January 2024
Keeps lips soft but need to use often
Order received quickly. Very pleased with colour and the feel of it. Works much better than any other lip balms I've tried but I've never spent more than £10 on one before so would expect it to be good. Needs reapplying quite often especially after eating or drinking. Will be interesting to see how long it lasts. Very subtle colour which I like for day time.
29 December 2023
This is a game-changing beauty brand…
This is a game-changing beauty brand with unbelievable formulations. I really like how much space it saves in my make-up bag too!
28 December 2023
great products and great service love…
great products and great service love the masacra and brow gel perfect duo for a morning rush to work
27 December 2023
Arrived quite quickly and was just what…
Arrived quite quickly and was just what I wanted
2 January 2024
My purchase arrived quickly and very…
My purchase arrived quickly and very well packaged.
29 December 2023
Mejude
Very happy with my purchase ,lovely consistency and colour ,keeps lips hydrated.Also nice neutral colour.
27 December 2023
I use you quite often and your service…
I use you quite often and your service is reliable
27 November 2023
Non existent items
Non existent items. I can’t review what I have not received. I ordered the blush stick in pink and the big brush on the 22nd of November and I still have not received them. After emailing 3 times, and receiving a reply on the 11th of December I was told it was due to a backlog with Royal Mail, however, the tracking told me it was in the same place for nearly 2 weeks, which I would classify as lost. As such a new replacement order will be sent as the 11th but I have not received any tracking details to say it has been despatched. Not the fault of the company but very slow to respond to customer service. Finger crossed it arrives before Christmas.
27 November 2023
Reply from rubyhammer.com
Dear Sharon, Thank you for placing your order on the 25th November. Unfortunately due to Black Friday your shipment has taken longer than expected to be delivered, despite being sent on a 48 hour service. We have replaced the package, which tracking shows as delivered. I am sorry that our service did not meet your expectations this time. Best wishes, Lianna
Excellent product and delivery.
27 November 2023
Fantastic eyeliner pencil
Fantastic eyeliner pencil , the best I have ever tried, always arrives swiftly and well packaged
27 November 2023
Will use again !
Order arrived on time nicely packaged and lovely product the foot file is perfect for the job
27 November 2023
Great products
27 November 2023
Quality products arrived on schedule
Quality products arrived on schedule. The black liquid eyeliner is reliably smudgeproof and easy to apply. I wish it also came in dark brown..!
13 November 2023
Gorgeous pink lip balm
Order the pink lip balm. It is so nourishing, love it. Fast delivery too. 👍
30 October 2023
Great quality file and cuticle remover
Great quality file and cuticle remover, easy to use, and of robust strength. It's also in its own case and easy to take away on your travels. There's always attention to detail with Ruby.
20 October 2023
Best fine eyeliner
Best fine eyeliner. Glides on, no sharpening needed. Lasts for ages. This was my 3rd or 4th order - always fast and efficient service.
13 October 2023
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