Recently bought an Apple Watch Ultra 2 and really happy with the product. The watch is in excellent conditions and came as was advertised. Value for money surely.
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Phone arrived quickly, working fine and in very good condition - so I was very pleased. Unfortunately, as a technophobe, I was not able to even set it up properly, and really struggled, so decided... See more
Company replied
Exactly as described. Pristine condition, check. Delivered within 3 days, check. No dramas and to be honest I was expecting one. Deal seemed too good to be true which usually means there's something d... See more
Company replied
Bought a refurbished iPhone 11 in December 2021. After 5 months it started behaving erratically, switching off mid use, even with full battery. This then became increasingly frequent and now battery d... See more
Company details
Information provided by various external sources
You want a new smartphone but you don’t want to pay the earth. We know buying used tech can be daunting. How do I know what I’m buying is legit? Will it work? Am I being overcharged? Let us introduce ourselves – We are RueZone, the place where you can buy preloved smart tech without the worry
Contact info
Unit 4, Eastcote Industrial Estate, HA4 9XG, Ruislip, United Kingdom
- 0203 150 1570
- info@ruezone.com
- ruezone.com
3.6
Average
219 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Arrived on time and happy with purchase
30 September 2021
Reply from Ruezone
Hi Dee,
We're pleased to hear you were happy with your purchase. Thank you for leaving feedback on your item.
Regards,
The RueZone Team
Really impressed
Really impressed. I was reluctant to order a refurbished phone but needed to start reducing my outgoings so opted for a pristine refurbished phone (Samsung galaxy S9) and that's exactly what I got.
It was delivered early the next day and was in perfect condition.
I am waiting on a case so haven't used it much yet but with a 12 month warranty I have no concerns whatsoever.
I will definitely be using this website again in the future.
28 September 2021
Reply from Ruezone
Hi Craig,
We're glad you opted to go refurbished and not only save money but reduce our impact on the environment. We look forward to your future custom.
Regards,
The RueZone Team
Happy chappy
Was happily suprised with the fast service offered by Ruezone and the quality of the phone was better than i expected for a "good" rated used phone. delivery was 48 hours and arrived well packaged. would reccomend to anyone
27 September 2021
Reply from Ruezone
Hi Colin,
It's great to hear that the product exceeded your expectations and that you liked the service enough to recommend us. Thank you for your feedback.
Regards,
SMI Customer Care
Reply from Ruezone
Hi,
Thank you for stopping by to leave a review.
Regards,
The RueZone Team
I bought a refurbished iPhone 8 Plus…
I bought a refurbished iPhone 8 Plus which was faulty (it kept freezing and the keyboard didn’t work properly)
I sent it back in the exact condition it arrived which was with no scratches on the screen or body
They said that when they received it that it was covered in scratches, sending me photos of a completely different phone which was not mine and therefore only refunded me a fraction of the original purchase price leaving me short by £40
They were very unhelpful and untrustworthy therefore I would not recommend buying a device from this company
I have the reference number of this phone I will email it to you now
24 September 2021
Unprompted review
Reply from Ruezone
Hi Cathy,
We are unable to locate your order with the details available to discuss further. Please feel free to get in touch at info@ruezone.com, including your order reference.
Regards,
The RueZone Team
Reply from Ruezone
Hi,
Thank you for leaving feedback on your order. We are happy to hear that you loved the site.
Regards,
The Ruezone Team
I bough a phone from their was a…
I bough a phone from their was a tracing number but i did not recieved the item i am happen it be resolve soon
6 September 2021
Reply from Ruezone
Hi Paul,
The tracking number shows the item as delivered on the 2nd of September. We have requested for you to confirm the postal address so we could check we have sent to the correct address but we have not heard back from you. Please get in touch at info@ruezone.com
Regards,
The Ruezone Team
Buy with confidence
Buy with confidence. Phone was exactly as described pristine without a mark or blemish. Worth every penny.
3 September 2021
you cancelled our order
27 August 2021
Reply from Ruezone
Hi John,
Unfortunately that item is out of stock and incorrectly displayed. Thank you for drawing attention to this so we can remove the listing. You have been refunded for your order.
Regards,
The Ruezone team
Fantastic service !
Fantastic service it arrived when promised and fulfilled my request
27 August 2021
Reply from Ruezone
Hi Phil,
Thank you for your valued custom. We are very glad to hear you enjoyed the service provided and hope to see you again in the future.
Regards,
The Ruezone Team
Great experience
Phone is in fantastic condition, arrived within a day, very pleased with my purchase.
22 August 2021
Reply from Ruezone
Hi Azmul,
We're glad to hear that you are pleased with your purchase and hope to have you as a customer again in future.
Regards,
The Ruezone Team
I ordered a phone that didn't turn on
19 August 2021
Reply from Ruezone
Hi,
We apologise for the issue with the device you ordered and a postage label has been sent for you to return. We can see the device is currently in transit. We are happy to repair or replace the device as discussed.
Regards,
The Ruezone Team
Very good excellent service
19 August 2021
Reply from Ruezone
Hi,
Thank you for taking the time to leave a review on you order. We're pleased to hear you enjoyed the service provided.
Regards,
SMI Customer Care
Dreadful sent phone to anther address…
Dreadful sent phone to anther address which I thought you could) not do
19 August 2021
Reply from Ruezone
Hi George,
The device was shipped to the delivery address provided during the order, which also matched the billing address. We understand you have been in contact to advise you wished it to be shipped to a different address, unfortunately that was not the address provided when the order was placed. Please continue with the claim process as requested.
Regards,
The Ruezone Team
Great service and really helpful
15 August 2021
Reply from Ruezone
Hi,
Thank you for leaving a review on you order. We are very happy to hear that you are pleased with your purchase.
Regards,
The Ruezone Team
Samsung galaxy siii mini
Great phone to replace my wife's old one. In pristine condition. 5 dayd in and all okay so far.
14 August 2021
Reply from Ruezone
Hi Graham,
We're very glad to hear that you are pleased with your purchase. Thank you for shopping with Ruezone. We hope to see you again in the future.
Regards,
The Ruezone Team
I bought a reconditioned iPhone 6
I bought a reconditioned iPhone 6, feeling apprehensive about it as I'd never got a second hand phone before especially off line. After reading reviews on trustpilot about Ruezone I thought let's go for it. I was really surprised at their service, 24 hr delivary arrived on time and the iPhone is in good working order and was easy to set up. I would buy from Ruezone again.
9 August 2021
Reply from Ruezone
Hi,
We're very happy to hear you were happy with your order. We always aim to provide a top quality service and we are glad to hear that's how you felt about your purchase. We look forward to your future custom.
Regards,
The Ruezone Team
Excellent service quick delivery…
Excellent service quick delivery quality fone I sooooo recommend this company 10 out of 10 from me 👌👌👌
29 July 2021
Reply from Ruezone
Hi Jay,
We're very glad to hear you were pleased with your purchase. Thank you for your custom and for taking the time to leave a review on your order.
Regards,
The Ruezone Team
Impressive Customer Service
I ordered a phone from RueZone which arrived promptly. Unfortunately it had evidently been damaged in transit. I contacted them and it was dealt with immediately. I returned the item and it was repaired and returned within a few days. Very impressed.
26 July 2021
Unprompted review
Reply from Ruezone
Hi Ron,
Thank you for the feedback on your purchase. We're glad you were happy with the resolution to the transit issue and that you felt it was dealt with swiftly. We look forward to having you as a customer again in future.
Regards,
The Ruezone Team
Excellent phone
Excellent phone, bought as pristine and it certainly was. Website needs to mention that all phones are unboxed and don't come with charger or lead.
25 July 2021
Reply from Ruezone
Hi Brian,
Thank you for taking the time to leave feedback on your order. We apologise it was not clear that the box was not original and will ensure it is make clearer on our site.
Regards,
The Ruezone Team
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