Ruff and Tumble Reviews 2,180

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many people appreciate the excellent service, highlighting prompt delivery and efficient handling of orders. Consumers are particularly satisfied with the products' design and how well they meet their pets' needs, making their lives easier. However, some customers also noted issues with delivery services, experiencing delays or lost parcels. A few other people also felt that certain products, while generally good, might have specific sizing discrepancies or material sensitivities, such as leather scratching easily.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the excellent... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speedy and... See more

Service

Users describe positive interactions with service, highlighting excellent customer service in-store and by... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers praise the ease of ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more

Rated 5 out of 5 stars

Delighted that the burnham bolster bed towelling dog bed cover fitted my Ivy and Duke Large lounger bed perfectly!! Ivy and Duke don’t make anything like this so I took a gamble that this would fit an... See more


Company details

  1. #84 of 264 best companies in Pet shop

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

They can improve by sending me the…

They can improve by sending me the product I have bought!! I have received nothing.

27 October 2025
Ruff and Tumble logo

Reply from Ruff and Tumble

Thank you for your second review — we’re really sorry to hear that your order hasn’t reached you yet. We’ve checked our records and can’t find any previous messages from you regarding this delivery; had we received your query earlier, we’d have done our utmost to resolve things for you straight away.

Just to clarify, our shipping information does state that delivery can take up to 4 working days, which would have been by Friday in this case. However, we’ve now tracked your parcel and can see that there has been some sort of delay in transit. We’ve now raised a thorough investigation with the courier to understand what’s happened, and we’ll be back in touch with you as soon as we have an update.

We completely understand how frustrating this must be, and we truly appreciate your patience while we aim to get this sorted. for you.
Kind regards,
The Ruff and Tumble team

Rated 5 out of 5 stars

Dog Drying Coat

Easy to order, helpful sizing guide so fitted perfectly, arrived when they said it would, haven't actually used it yet so can't comment on effectiveness but feels good quality.

27 October 2025
Rated 3 out of 5 stars

I bought a towelling cover for a dog…

I bought a towelling cover for a dog bed & unfirtunately our labrador had destroyed it by digging and scratching within two hours..🙄 I was hesitant to buy because of his digging habits when settling in bed but have been very pleased with 3 drying coats bought so far for my dogs so thought it might be tough enough. It probably needs to be double layered if possible or a warning that it will not stand up to a dog who likes digging into his bed. Thus only 3 stars on this occasion.

2 October 2025
Rated 4 out of 5 stars

Sad to see the storage bag is no longer included

We have 7 dogs and a grooming parlour so have purchased many drying coats over the years. We just added some limited edition coats to our collection, beautiful colours. But very sad to see that they no longer come in a storage bag. These have always been so easy to store in their own little bags

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Classy bit of kit

Lovely dressing gown for the dog. Vey good quality, and I was surprised how quickly it arrived. Impressed by the repair and recycling service

3 October 2025
Rated 5 out of 5 stars

Burnham Bolster Cover and Dog Drying Coat...delighted with them both!

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.
I also brought the Classic Dog Drying Coat. Although we have not used it yet it seems to be of great quality material. I ordered the size according to the website however it does seem too big around the leg straps so next time I'd probably get the smaller size. I really like Ruff and Tumble and would highly recommend!

2 October 2025

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