Ruff and Tumble Reviews 2,180

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many people appreciate the excellent service, highlighting prompt delivery and efficient handling of orders. Consumers are particularly satisfied with the products' design and how well they meet their pets' needs, making their lives easier. However, some customers also noted issues with delivery services, experiencing delays or lost parcels. A few other people also felt that certain products, while generally good, might have specific sizing discrepancies or material sensitivities, such as leather scratching easily.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the excellent... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speedy and... See more

Service

Users describe positive interactions with service, highlighting excellent customer service in-store and by... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers praise the ease of ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more

Rated 5 out of 5 stars

Delighted that the burnham bolster bed towelling dog bed cover fitted my Ivy and Duke Large lounger bed perfectly!! Ivy and Duke don’t make anything like this so I took a gamble that this would fit an... See more


Company details

  1. #84 of 264 best companies in Pet shop

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived on time and packaged well

Arrived on time and packaged well. Size guide was spot on. My Spaniel is whiz at getting out of towels usually, but this one stays put. Perfect for the car journey home as typical spaniel can't keep out of the water.

26 August 2025
Rated 5 out of 5 stars

Worth every penny!

So pleased with the Classic Dog Drying Coat. It fits my Cavapoo perfectly and he liked wearing it. I highly recommend these robes. My dog gets cold quickly and take a very long time to dry so this was very much needed. Would definitely buy this product again. Delivery was really quick too.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

They are FAB! The best!

They are FAB! I have 4 dogs in them and wouldnt ever use another brand. Their drying power is incredible and the dogs love them :) Would love to see some burnt orange coloured coats

26 August 2025
Rated 5 out of 5 stars

....purchases that make you smile

I've bought a few things from Ruff and Tumble over the years (Drying coats, mitts, toweling bed covers, sofa covers, aprons, cooling coats, slip & clip leads and most recently crate mats) - I can honestly say, I love everything I have bought; everything is really good quality and lasts. My honest advice is, if you like the look of something and it's out of your price range, wait for a sale and then buy (I've tried other brands on the toweling items and they are just not the same and the toweling looks worn and pulls easily). I am just waiting for them to bring out a range of toweling dog bibs (just for photo cuteness).

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Dries our dog well.

Drying coat arrived at allotted time and I’m happy with it. Our dog will take a bit of getting used to it as he sat still and didn’t move for nearly 5 minutes, an unusual situation for a springer spaniel! It dried him well though and he didn’t make a fuss as we put it on him. It washed up well too. Happy with it.

28 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look