Ruff and Tumble Reviews 2,180

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many people appreciate the excellent service, highlighting prompt delivery and efficient handling of orders. Consumers are particularly satisfied with the products' design and how well they meet their pets' needs, making their lives easier. However, some customers also noted issues with delivery services, experiencing delays or lost parcels. A few other people also felt that certain products, while generally good, might have specific sizing discrepancies or material sensitivities, such as leather scratching easily.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the excellent... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speedy and... See more

Service

Users describe positive interactions with service, highlighting excellent customer service in-store and by... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers praise the ease of ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more

Rated 5 out of 5 stars

Delighted that the burnham bolster bed towelling dog bed cover fitted my Ivy and Duke Large lounger bed perfectly!! Ivy and Duke don’t make anything like this so I took a gamble that this would fit an... See more


Company details

  1. #84 of 264 best companies in Pet shop

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great product - when I had an issue with my delivery address - customer service was excellent and very quick to respond - would highly recommend

24 June 2025
Rated 5 out of 5 stars

Perfect lead

I love the lead great quality and great price point I will definitely buy another one in a different colour. super fast delivery

25 June 2025
Rated 5 out of 5 stars

I had an issue with my order and…

I had an issue with my order and delivery not arriving but Ruff and Tumble were very quick to resolve with great customer service and next day delivery which arrived as promised. 100% impressed with service and delivery!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Cooling coat is a super purchase.

Bought a cooling coat for our Hungarian Pumi and it has proved to be the most excellent purchase. Very well made in a super material. Our dog gets really hot in the sun and the cooling coat has made it much nicer for her on our walks in the current heat. Soaked the coat and wrung it out, and she was really comfortable in it. The water evaporates so the coat feels fairly dry quite soon but our dog remained super cool underneath. Highly recommended.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Quality is superb and the service excellent. What a great company! Definitely recommend

30 May 2025
Rated 5 out of 5 stars

We got soaked!!!! Excellent response from Ruff and Tumble

I had a problem with the product i recieved the ruff and tumble umberella!!!! The 1st time i needed it i opened it out and due to a manufacture issue the handle was in 2 pieces and i got soaked!!!!! I contacted customer services who requested photo's of my umberella once they recieved these they immediately sent me a replacement which is perfect!!!! This was my 2nd umberella which i gave to my mum and 2 years later its still going strong and im sure this replacement will too. It was a manufacture materials problem which is just one of those things!!! I have had a number of items from Ruff and Tumble and they are all of very high quality. Thank you for your rapid response in getting this resolved. You never know just how good a company is until there is a problem and Ruff and Tumble were excellent!!!!!

30 May 2025
Rated 5 out of 5 stars

Will definitely shop here again, very user/ pet friendly

Very friendly staff.

Took steps to ensure we found what we wanted.

Used the internet to provide product information.

Demonstrated product.

Held product until close of day so we didn’t have to carry around bulky item.

Emailed us a note about a shopping bag we left in the store which saved us time wondering where we left it.

Ensured we received our Blue Light discount.

5 May 2025
Rated 5 out of 5 stars

The Cooling Coats were a big hit for…

The Cooling Coats were a big hit for our dogs at Badminton Horse Trials when the days were sunny and hot…they were kept nice and cool. Kits of people commented on them and asked where they were from. We directed them to the Ruff & Tumble stand.

10 May 2025

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