Ruff and Tumble Reviews 2,180

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many people appreciate the excellent service, highlighting prompt delivery and efficient handling of orders. Consumers are particularly satisfied with the products' design and how well they meet their pets' needs, making their lives easier. However, some customers also noted issues with delivery services, experiencing delays or lost parcels. A few other people also felt that certain products, while generally good, might have specific sizing discrepancies or material sensitivities, such as leather scratching easily.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the excellent... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speedy and... See more

Service

Users describe positive interactions with service, highlighting excellent customer service in-store and by... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers praise the ease of ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more

Rated 5 out of 5 stars

Delighted that the burnham bolster bed towelling dog bed cover fitted my Ivy and Duke Large lounger bed perfectly!! Ivy and Duke don’t make anything like this so I took a gamble that this would fit an... See more


Company details

  1. #84 of 264 best companies in Pet shop

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Love the dry coats

It was hard to choose which dry coats to order because they are all beautiful. The fit is great and the material is top quality. The classic in rose hips looks stunning on my black Labrador and the blackberry is beautiful on my red fox Labrador.

6 August 2025
Rated 5 out of 5 stars

Great service

Great service. Ordered at the Game Fair and arrived promptly on the Tuesday. The throw was as described and just what wanted.

28 July 2025
Rated 5 out of 5 stars

Fabulous quality and comfortable dog bed

Communication was great, and we were able to purchase the velvet dog bed in store as unavailable on line. The bed is quite beautiful and very well made, with firm yet soft sides and base supporting our older dog . He got in straight away and fell asleep with his head resting comfortably on the side. A lovely 10th birthday gift!!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

We have bought from ruff and tumble for quite a few years now and every thing is of very high quality the bed we bought for dog is excellent our dog loves it would definitely recommend to anyone and I have thank you

1 July 2025
Rated 5 out of 5 stars

Another great drying wrap

Easy to navigate, measuring length made it good fit, put it on Alfie to dry him he loved the snuggle of it I'm sure he didn't want to take it off 🤣 the parcel arrived within two days Alfie away on holiday to Lake District with his towel in the suitcase 🐕‍🦺

30 June 2025
Rated 4 out of 5 stars

Excellent products but shame returns are not free.

Lovely, high quality products. The dog bed cover is first class. Unfortunately the XL dog cooler coat was too tight in the neck for my Newfoundland. The returns procedure is easy - although free returns would be nicer than having to pay for something that I didn't fit my dog !

30 June 2025
Rated 5 out of 5 stars

Fab customer service …

I missed my discount for my first order and sent a text - discount was sorted with no problem with an e mail to let me know.
Super customer service.
Great quality crate mats arrived swiftly - really happy. Will order again from this company.

30 June 2025
Rated 3 out of 5 stars

Purchased another sofa cover and…

Purchased another sofa cover and disappointed. Previous sofa covers Purchased were alot mire thicker/substantial so stayed put on sofa better and gave far mire protection

30 June 2025
Ruff and Tumble logo

Reply from Ruff and Tumble

Hello, and thank you for your review.
We’re sorry to hear that you’re not fully satisfied with your purchase.

Two years ago, based on customer feedback, we made the decision to update our Sofa Throws by switching from a double-layered design to a single, heavier-duty layer of towelling. While the previous double-layer throws were effective, many customers found them too heavy and difficult to wash.

The updated design is intended to offer the same level of protection for your sofa, while being much more convenient to clean and dry.

However, if you’re not happy with your purchase, you’re absolutely welcome to return it for a full refund.

Many thanks,
The Ruff and Tumble Team

Rated 5 out of 5 stars

Dog Bed

Bought from Ruff and Tumble several times now always been happy.
Good quality kit,prompt delivery and made in Britain.

27 June 2025
Rated 5 out of 5 stars

You get what you pay for

From the selection at ordering, the best way to measure to find the most appropriate size, the prompt service (ordered one day and delivered within 24 hours!) and the exceptional fit and quality of the product - what's not to like.

It's a true saying that you get what you pay for. I bought a cheaper product that I thought was ok until I purchased the 'Limited Edition Dog Drying Coat in Tangerine' - I love it! (so does the dog)

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Bought two sofa covers in teal

Bought two sofa covers in teal. Contacted company as concerned these would slip off leather easily. The covers are of a good weight so this hasn't been the case. These covers aren't cheap but I guess you get what you pay for. They are a towelling type material, which might snag if pets are allowed to climb on them. I used them to absorb the drool. Very happy with these covers so far.

24 June 2025

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