I ordered international tracked delivery but no tracking code was provided. I tried to contact them several times without reply until several days passed. They committed to provide the tracking cod... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a junior club shirt mystery box on 23rd April and still not received it and no communication as to why there is a delay. Despite emails and messages on Tik Tok to them asking where it is we ha... See more
From my first box I have been impressed with every item I have received! I originally signed up thinking “I’ll try one and see what it’s like” with full intention of cancelling, but I have not looked... See more
First purchase and very pleased. Well packaged with no unnecessary plastic. Lovely items (2x boot bags). Great price. I had an email to let me know they were waiting on more stock and my parcel w... See more
Company details
Written by the company
Rugby Box is the one stop shop for Rugby players. Your Passion. Delivered.
Contact info
Unit 1, The Old Joinery, Maldon Road, CO2 0LT, Colchester, United Kingdom
- info@rugbybox.co.uk
- rugbybox.co.uk
3.5
Average
256 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was looking for a Welsh shirt and no…
I was looking for a Welsh shirt and no idea how Rugby Box came up but what a find!! Great shirt at a great price and quick postage…..will definitely buy again. 👍
19 February 2022
Unprompted review
Reply from Rugby Box
Thanks Martin, I appreciate the support. Looking forward to seeing you again soon!
Ordered my scotland shirt at the…
Ordered my scotland shirt at the weekend it arrived on the Monday says it all really brilliant service will 100% use again
11 February 2022
Reply from Rugby Box
Thanks Iain, I am glad you received your new shirt in good time.
Excellent value for money
Excellent value for money. Excellent speed of delivery. I will highly recommend you to all of my friends and fellow rugby coaches.
9 February 2022
Reply from Rugby Box
Thanks Andrew. I appreciate the recommendation. We are a small business trying so any promotion is very important for us. Scott
Pleased with product xl was quite…
Pleased with product xl was quite tight. Tried to order larger size but only sizes available 3xl or 4xl
7 February 2022
Great kit (gloves and rugby ball) for…
Great kit (gloves and rugby ball) for my son. Easy ordering and prompt dispatch
3 February 2022
Very easy to navigate
Very easy to navigate , choose , check out and next day I m wearing it .
2 February 2022
Bought a rugby shirt as Christmas…
Bought a rugby shirt as Christmas present but needed to exchange, no problem at all from the customer services. They sent through a label to attach and waited to send out the new one once in stock without any problem at all
2 February 2022
Reply from Rugby Box
Thanks Stu, we pride ourselves on our customer service so I am glad you were happy with that. Hopefully we can do a better job than some of our industry friends!
Ordered fast delivery great shirt…
Ordered fast delivery great shirt thankyou
26 January 2022
Unprompted review
I ordered my hubby the Welsh away shirt…
I ordered my hubby the Welsh away shirt as I could not get his size 2xl locally before christmas. I was really worried buying online days before christmas that it wouldnt come in time. Well that was surely all set aside when it arrived in time tracking kept me informed and the shirt came really well packaged......bonus for hubby xmas day when packaged was also a rugby ball I hadnt ordered but guessing was complimentary. I would 100% re ommend and purchase again. Thank you😀
3 January 2022
Out of Stock but ended up with a blinder!
I brought a shirt online and was notified a day later to apologise that it was out of stock... Just before Christmas this was not ideal but Si sorted me right out and sent over a different item that was much higher in value to compensate. Full marks from me, it got here in time and was much appreciated indeed. Nice one.
1 January 2022
Genuinely helpful
Genuinely helpful, I ordered a gift which needed changing. Staff were so conscientious and resolved quickly in order that I received my item before Christmas. Will definitely use again.
Thank you for looking after our order !
1 January 2022
Great service from rugby box..
Great service from rugby box... Lovely shirt, very well packed... Super quick delivery... Awsome all round. Will definitely use rugbybox again
11 December 2021
Unprompted review
Perfect fast service and quality item.
Perfect fast service and quality item.
perfect price for a perfect christmas present my son will love it
6 December 2021
Great service
6 December 2021
Excellent Customer Service
Rugby box made a mistake with my order- I received an e mail immediately and I received the package within 24 hours. Their customer was first class!
6 December 2021
Totally crap
Totally crap! Ordered shirt only to be told on it's way no problem after delay..... then email to say sorry out of stock...load of crap!
24 November 2021
Unprompted review
Reply from Rugby Box
Hi Leigh,
Thank you for your feedback and sorry that you had a negative experience.
We are always working to improve our service and are trying to resolve these issues ASAP. We have arranged a full refund.
If you have any further questions or comments please feel free to contact me directly at scott@rugbybox.co.uk.
Thanks
Scott
Got it the shirt for Christmas present
15 November 2021
Reply from Rugby Box
Excellent choice! Thanks for your support.
Delivered quickly.
15 November 2021
Reply from Rugby Box
Thanks John. We try to get all orders delivered with next day delivery. Glad everything was received on time.
Scott
The quality of items were not worth £50…
The quality of items were not worth £50 in my opinion
12 November 2021
Unprompted review
Reply from Rugby Box
Hi Ben,
Thanks for the feedback. We are always trying to improve our products and offer great value.
I hope we can offer better value for you in the future.
Cheers
Scott
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.