Rugbyhaven Reviews 73

Faster delivery and nice en good quality with embroidered badges,and the name of our son and number on the back also looks really good, definitely recommended to order here.

Ordered a hoodie and a polo shirt, heart sank when I saw the quality. Heart sank further when I tried them on, im normally XL in both brands I bought but the hoodie was paper thin and it was a real struggle to put on due to being so small. The polo was even worse, couldn't get it over my head without a struggle and felt like a sausage in it! Funny smell on both garments like they'd been in a sweat shop for months. Definitely fake products.

Contacted them, no return on 'sale items' was the response. £104 they cost in total. Tried to show uk consumer rights when buying online about refunds but now no response!

Don't waste your money! It's a Rugby Heaven wannabe! Total rip off!

Anna! Respond to my email and resolve the issue please!!!

A great, very friendly team that always tries to find the best solution.
The company is also very accommodating when it comes to returns.

The only thing that sometimes needs to be adjusted are the size tables for the products.
Better to order one size bigger

Many thanks and best regards from Germany

I recently purchased a shirt , and I couldn’t be happier. The rugby shirt arrived in excellent condition, exactly as described.I’m thrilled with the quality and will definitely shop at Rugbyhaven again in the future. Highly recommended!

This is a scam. They sell fake products delivered from China. They refuse to allow you to return items. DO NOT ORDER FROM HERE!

Got items after 34 days!
Very disappointing with communication with the company rep.
I put a bad review here (tracing link was wrong, asked few times for clarification, and communication was really awful) as i don't think it's a valid brand. Items shipped from China, quality is ok, waiting time disasters, communication bad. I got an email asking me to take down the previous review, with "warning " that they will take legal action against if i would not. I'm disappointed with the length you got to wait for your parcel, I was told q5 to 20 days in obe of the emails, it state 7 to 15 on the page, it took them 34 days to deliver. Products shipped from China so I don't think they are original ( quality is ok) but no mention on the Web where is that stuff coming from. Last thing: the exchange of emails between me and company it's just ridiculous, at some stage I felt like I have to explain myself and why it's wrong to missinform customers. Once you pay the6 don't care. If you have to buy from them pay by PayPal so u can request money back at any stage.

No news about my parcel. Tracking number doesn't exist. I'm contacting the fraud team at my credit card provider

Bought an item from them and it was fake. So I arranged for it to be returned and despite the item coming from China, the return address was to a butcher's shop in Latvia! You'll also notice that literally the only customer service rep is called Anna Johnson, everyone has dealt with her, because it is a false name for a fake company

Ordered an All Blacks anniversary shirt, good quality when it finally arrived. I must mention Anna at customer support, she was always happy to help, giving regular updates for delivery through prompt e-Mail replies.

Ordered a personalized rugby shirt and paid. One week later no goods. Tracking link said parcel didn’t exist. Contacted them. They said goods had shipped from China. 2 weeks later I got the messaged my package would be returned to sender because I didn't collect it, I never received a message however. I contacted them and got a reply from Anna they would send another T-shirt. 2 weeks later the new shirt was actually delivered! So all in all in took about 6 weeks and several emails but I got my original Chinese copy of the Irish shirt!

Was a bit skeptical after ordering as the tracking order provided did not register. I contacted Rugby Haven and received a quick response from Anna advising that the item was shipped and provided a link to track with Canada Post. I kept checking the tracker and eventually it showed some movement. I then received 2 emails advising the item would be arriving the next day and was pleasantly surprised when it arrived as per the email.. It took just over 2 weeks from oresering until delivery. The quality of the shirt was as I had hoped but the XL, that is my normal size, fits like a Medium to Large. I have contacted Anna to see if it can exchanged for a larger size and will provide further comment once I hear back

Read the reviews but only site that sold a commemorative shirt I wanted... gave it a chance but the shirt was too small and didn't come with personalisation as advertised. However Anna proved as helpful as she could be and after a protracted returns process my initial money was refunded and the replacement shirt arrived quicker than the first time. I have to be honest and say it's brilliant, just what I wanted, thank you.

Ordered a rugby shirt and paid. One week later no goods. Tracking link said parcel didn’t exist. Contacted them. They said goods had shipped from China. Canterbury Rugby shirts are not made in China. Scam website and tracking number currently showing it doesn’t exist. Avoid. Avoid. I noticed in another review the name Anna and I too got emails from this name but no satisfaction.

Great shirt, great service, great helpdesk named Anna !

Didn’t receive the ordered tshirt. Good contact with service desk, paid custom tax according to the advice of the service desk, bit in the end didn’t receive anything. Paid tshirt and supposedly custom tax.

After this review and contact I received a refund of the paid amount of the t-shirt. Good service of the service desk.

Paid amount custom tax is unfortunately gone. But that is PostNL and not Rugby Haven's fault.

Good quality and costumer service. I recommend. Will trade again in future

Fast shipping good quality of the product and really good tips about the size of the t-shirt. Definitely recommend to use this site

scam company pretending they are rugby heaven ltd in south wales who are a reputable company.

dont buy from them as you will be disappointed. only go to rugbyheaven ltd