The rug came quite quickly considering its origin. The only thing I would say is the rug was a little less vibrant than it appeared online but this could be a lighting difference - not a big deal. Cus... See more
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Review summary
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Had a great experience with this company recently - I purchased one of the washable rugs which is half the price of the competitor rug that I also own, and so much easier to use! No faff with a velcr... See more
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Very impressed with both the company and quality of the product. Good choice of both design and sizes, ordering process easy and our rug arrived very quickly. In the end we had to return only becaus... See more
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I purchased a rug, which arrived in good time & well wrapped, sadly it wasnt quite right for the room I had intended, I contacted customer services who were so helpful and processed a return for... See more
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Company details
- #12 of 30 best companies in Rug Shop
- #2 of 3 best companies in Carpet Manufacturer
Written by the company
Rugette is not just a brand—it’s a lifestyle choice for those who seek the perfect blend of style, innovation, and timeless design in their homes. As a leading UK brand, we specialize in luxury machine-washable rugs that cater to discerning tastes and elevate any interior with their authentic, original designs. Whether your aesthetic leans towards the sleek lines of modern and contemporary styles, the rich heritage of Turkish, Persian, and Moroccan motifs, or the bold elegance of Art Deco and Mid-Century Modern designs, Rugette offers a curated selection that meets every decorative need with unparalleled precision. At Rugette, we believe that a beautiful home should be both elegant and livable. That’s why our rugs are not only exquisitely designed but also pet-friendly, kid-friendly, dust-free, and hypoallergenic. They are crafted to endure the everyday demands of a busy household without compromising on beauty or comfort. Our commitment to your convenience is reflected in every aspect of our products. Machine washable by design, Rugette rugs allow you to maintain their pristine condition effortlessly, ensuring your home always looks its best. But we don’t stop there—exceptional customer care is the cornerstone of our brand. We offer free shipping on all orders and a 30-day free returns policy, giving you the confidence to choose the perfect rug for your space without hesitation. For those who appreciate the finer things in life, Rugette is more than a purchase—it’s an investment in quality, style, and lasting beauty. Discover the perfect rug that not only enhances your home but also reflects your refined taste. Welcome to Rugette—where design meets durability, and every detail is crafted with you in mind.
Contact info
United Kingdom
- rugette.co.uk
4.8
Excellent
743 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Beautiful, good quality multi-use rugs
Beautiful, practical rugs in with many options for shapes and sizes, including customizable sizes (at least in terms of runner length and width) . I have had great experiences both times I’ve purchased from Rugette, including receiving prompt, friendly responses from customer service. They also helped me order a custom sized rug. Highly recommend!
11 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful review.
We’re delighted to hear that you’ve had such positive experiences with us and that you’re pleased with the quality and practicality of your rugs. It’s also lovely to know that the range of sizes — including your custom order — worked well for your needs.
We’re especially pleased that our customer service team was able to assist you in a prompt and friendly way throughout.
We truly appreciate your recommendation and your continued support.
Kind regards,
Rugette Customer Support Team
Fabulous
The rugs themselves are absolutely beautiful. I had an issue with the delivery of my order and I reached out to customer service and it was a great experience with them. They were friendly, attentive, and genuinely helpful throughout the entire process. They were quick to resolve my issue.
22 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re delighted to hear that you’re pleased with the rugs and that our team was able to support you effectively when the delivery issue arose. It’s especially reassuring to know that you found the experience friendly, attentive, and helpful throughout.
We’re glad everything was resolved to your satisfaction and truly appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Quick delivery excellent customer…
Quick delivery excellent customer service free returns for peace of mind. I would highly recommend rugette.
16 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re delighted to hear that you were pleased with the delivery time and that our customer service met your expectations. It’s also great to know that our return policy provided added peace of mind.
We really appreciate your recommendation and your support.
Kind regards,
Rugette Customer Support Team
I had an issue with a rug I ordered
I had an issue with a rug I ordered. The speed and efficiency Rugette used in resolving my problem was impressive.
21 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re pleased to hear that your issue was resolved quickly and efficiently, and that our team was able to support you in a helpful way.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
Rugette Customer Support Team
Fantastic after-sales service and excellent quality rug
Fantastic service and excellent quality rug for the price. We ordered a rug and received it within 5 working days. The rug is of very good quality for the price. Unfortunately, the colours we chose didnt quite work for us so we decided to return it as no other model would work either. Rugette after-sales team arranged the refund promptly. We even received it before they had received the rug back!
10 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your detailed review.
We’re delighted to hear that you were pleased with the quality of your rug and the overall value. It’s also great to know that your order arrived quickly and that our team was able to assist you efficiently when you decided to return it.
While it’s a shame that the colours didn’t work out for your space, we’re glad the process was handled smoothly and to your satisfaction.
We truly appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Excellent quality
Excellent quality, wide range of products, impeccable communication and exceptional customer service.
I recommend it 100%.
21 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful review.
We’re delighted to hear that you’re pleased with the quality of your rug and that you found our range and communication to your expectations. It’s especially lovely to know that our customer service stood out to you.
Thank you for your recommendation — it’s genuinely appreciated.
Kind regards,
Rugette Customer Support Team
I needed to return a rug because the…
I needed to return a rug because the lighting in the room affected the colour, customer services were second to none, a company that puts the customer first!
21 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re delighted to hear that you had such a positive experience with our customer service. While it’s a shame that the colour didn’t work as expected due to the lighting in your room, we completely understand how this can vary in different settings.
It’s especially lovely to know that you felt well supported throughout the process.
We truly appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Excellent company and product
The company are very quick to respond to customer enquiries and are very trustworthy. The product is of excellent quality and I would certainly recommend them.
21 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re delighted to hear that you found our team responsive and trustworthy, and that you’re pleased with the quality of your rug.
We truly appreciate your recommendation and your support.
Kind regards,
Rugette Customer Support Team
Rugette's customer assistance is incredible.
Rugette's customer assistance is amazing and the selection of colors and patterns exceeds those of other mail order rug companies.
20 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful review.
We’re delighted to hear that you had such a positive experience with our customer service and that our range of colours and patterns stood out to you.
We truly appreciate you taking the time to share your feedback with us.
Kind regards,
Rugette Customer Support Team
Great customer service, and great product.
Great selection of designs, shapes and sizes. Ordered one and was amazed to see that it was being shipped from Istanbul, and very surprised that it took less than 36 hours to arrive. Very pleased with the whole process, customer service could not have been more helpful.
14 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful review.
We’re delighted to hear that you were pleased with the wide range of designs, shapes, and sizes available, and that your order reached you so quickly. It’s also lovely to know that you found our customer service helpful throughout the process.
We truly appreciate you taking the time to share your experience with us.
Kind regards,
Rugette Customer Support Team
The service was excellent and loved my…
The service was excellent and loved my new rug! I would recommend this company and will use them again.
15 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind words!
We’re so pleased to hear that you loved your new rug and had a positive experience with our service. Your recommendation truly means a lot to us.
We look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
I ordered the Pomegranate runner for my…
I ordered the Pomegranate runner for my hallway looking for something vibrant and it is absolutely perfect! I won’t hesitate to order from this company again!
15 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your lovely review!
We’re delighted to hear that the Pomegranate runner was exactly what you were looking for and that it brought the vibrant touch you wanted to your hallway. It’s always a pleasure to know our designs find the perfect place in our customers’ homes.
We truly appreciate your kind words and look forward to welcoming you back again.
Warm regards,
Rugette Customer Support Team
This is the first time I have ordered…
This is the first time I have ordered from Rugette. I was not sure what to expect, ordering online. However, I have been extremely impressed with everything about this company. The communication was great, I was kept informed about delivery timing and in fact, received my carpet ahead of schedule. The quality of the rug was far better than I expected and am very happy with it. I most certainly would use Rugette in future and will happily recommend their product and service. Well done!
8 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review!
We’re especially pleased to hear that your first experience with Rugette exceeded your expectations. Ordering online can sometimes feel uncertain, so it’s great to know that our communication and updates helped make the process smooth and reassuring for you.
It’s also wonderful to hear that the rug quality surpassed what you were expecting and that it arrived even earlier than anticipated. Your kind recommendation and trust truly mean a great deal to us.
We look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
I am vey happy with my rug- it’s…
I am vey happy with my rug- it’s excellent quality. The customer service team was super helpful when I wanted to make a last minute change to my order. Thanks team!
14 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review!
We’re delighted to hear that you’re so happy with your rug and that it met your expectations in terms of quality. It’s also great to know our team could assist you smoothly with your last-minute change — we’re always here to help wherever we can.
We truly appreciate your feedback and hope to welcome you back again soon.
Warm regards,
Rugette Customer Support Team
The selection is great and service is great as well.
The selection is great. There’s something for everyone. So many sizes, even sizes that are hard to find. The shipping is fast and the customer service has been impeccable. I was skeptical to order a rug on line but there no hassle return policy convinced me to go for it.
14 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review!
We’re delighted to hear that you found our range versatile and that the variety of sizes helped you find exactly what you were looking for. Offering options that are sometimes hard to come by is something we truly focus on, so your feedback means a lot.
It’s also great to know that your experience with our shipping and customer service met your expectations, and that you felt confident ordering with us. We always aim to make the entire process as smooth and reassuring as possible.
Thank you again for your kind words — we hope to welcome you back again in the future.
Warm regards,
Rugette Customer Support Team
I can’t fault the customer support…
I can’t fault the customer support team, they have gone over and above with helping with a return.
There was nothing wrong with the product, I had just changed my mind after receiving the product.
14 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind words!
We’re really pleased to hear that you had a positive experience with our customer support team and that they were able to assist you smoothly with your return. We always aim to make the process as straightforward and supportive as possible, even when plans change.
We truly appreciate your feedback and hope to welcome you back again in the future.
Warm regards,
Rugette Customer Support Team
Reply from Rugette
Thank you very much for your kind words!
We’re delighted to hear that you had a great experience with our customer service. Your recommendation truly means a lot to us.
We look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
Excellent customer service
Excellent customer service. Very happy and will definitely be ordering from here again.
1 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your lovely review!
We’re delighted to hear that you’re so happy with your experience and that our customer service met your expectations. It truly means a lot to us to know you would choose to order from us again.
We look forward to welcoming you back soon.
Warm regards,
Rugette Customer Support Team
Great quality great service
I love how big of a selection they have. The rugs I got were great quality and beautiful. I did need to exchange for a bigger size and their customer service was fast and easy. Will definitely order from them again.
11 April 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review!
We’re delighted to hear that you loved the selection and were happy with the quality and design of your rugs. It’s also great to know that your size exchange was handled smoothly and made the process easy for you.
Your kind words and support truly mean a lot to us. We look forward to welcoming you back again.
Warm regards,
Rugette Customer Support Team
Excellent service and fast delivery
My order arrived very quickly and the customer service was impeccable throughout. The team were responsive, helpful, and made the whole process completely stress‑free. It’s refreshing to deal with a company that genuinely prioritises its customers. Highly recommended.
2 April 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review!
We’re delighted to hear that your order arrived quickly and that you had such a positive experience with our customer service throughout. It’s especially rewarding to know that our team could make the process smooth and stress-free for you.
Your kind words and recommendation truly mean a great deal to us. We look forward to welcoming you back again in the future.
Warm regards,
Rugette Customer Support Team
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