I searched high and low for a pale but washable rug for my living room. The web site showed different sizes but not only just the measurements but how it would fit with different furniture configura... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've always loved Ruggable rugs but I really disliked the company's new terrible system of tracking orders and subsequently gave my latest purchase 3*. However they answered me immediately and I recei... See more
Company replied
Great choice of rugs and fantastic customer service. EVRI lost our first shipment and Melanie dealt with it all brilliant and sent out replacements immediately. Rugs look fantastic. I really like the... See more
Ordered 2 rugs for choice I returned 1 the return process was so easy collected and refunded within 24 hours ⭐ The Rug I kept is beautiful rolled out well aim very pleased with the quality and servi... See more
Company details
- #178 of 234 best companies in Homewares Shop
Written by the company
Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully. We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around. Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple. Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet. From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry.
Ruggable – The Washable Rug Company™
Written by the company
- Our stylish, machine-washable rugs are designed in-house but take cues from all over the world. From traditional to modern, bohemian to moroccan, you’ll find a variety of rug sizes, colors, patterns and designs that are perfect for any room.
Free Delivery
Fast and Free delivery for all UK orders
Free shipping applies to standard ground shipping and handling within the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@ruggable.co.uk
- ruggable.co.uk
4.4
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Beautiful rug but it slides around a…
Beautiful rug but it slides around a lot, even on carpet and with multiple types of rug grippers.
23 May 2026
The best!
We have bought several rugs from Ruggable over the years. Always been happy, but the latest one is the best; beautiful faded colours that go so well with our colour scheme. Good quality and the fact they are washable is a huge bonus. Fast delivery too!
22 May 2026
Great Service *
22 May 2026
Couldn't be happier
An amazing range which allowed us to find the perfect rug design, size and type for a tricky multi-use space. Very happy with the quality, communication. Manufacture and delivery was incredibly quick. On top of all that, just the loveliest company to deal with. Couldn't be happier.
19 June 2026
Unprompted review
Excellent service and delivery
Excellent service and delivery. Love the pattern and quality of our Ruggable runner. It makes our hall look better
21 May 2026
Great customer service
Great company to deal with. Excellent products, great communication. It’s a joy to buy from a company that responds to queries quickly and efficiently
18 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointing underlay, ok rugs, bad delivery
I ordered the flatware with the underlay. I have wood floors and they move all the time. I have other rugs in the house with underlays from another brand and they remain in place even with pets and children playing on them.
Second issue is using Evri for delivery. Worst delivery company and I always have issues with them. They left the package in a public area at 11 pm...
Lastly, the rugs are ok, I could've done better with the same budget, won't use again.
21 May 2026
Reply from Ruggable UK
Hello Steve,
Thanks so much for your recent feedback on your order.
We are very sorry to hear that you’re experiencing this with your Rug Pad. We completely understand how frustrating this must be.
Our Rug Pads are designed to grip hard floor surfaces, including wood and tile, although there are some types of floors that may not be compatible with our design.
That being said, we have emailed you further information that we hope will be useful. We have also forwarded your shipping feedback to the relevant department.
Again, we sincerely apologise for causing you disappointment and frustration. We hope we can make it up to you in the future.
Best wishes,
Melanie - Ruggable Consumer Care
I chose a rug with an eye catching…
I chose a rug with an eye catching design and it was easy to place my order.
21 May 2026
I love this jute like rug
I love this jute like rug, it looks real and is striking in my room.
18 June 2026
Unprompted review
Fabulous rug
Fabulous rug , really out of the ordinary, Much admired by everyone, the all in one is soft and durable.
1 February 2026
customer service
Brilliant company to deal with I ordered the wrong sort of rug and they were extremely helpful to return the rug and get the correct one ordered and of course the rugs are wonderful
2 June 2026
I think your return policy is rip off
I think your return policy is ripping off customers. I bought two rugs from you and they were able to come in one box. When I have to return them, they have to be returned separately, and you charge a £10 processing fees for each return? Do you have any empathy for your clients? It is already quite upsetting that the rugs you bought didn't work out and have to continue working. But to be charged in such a rip off manner is like pouring salt into wounds. I won't be purchasing again.
16/6/2026 In response to Ruggable's response. Your return procedures clearly stated that each item was to return separately. If what you said is true - that should've been stated plainly for customers to see and contact you. Not only after a bad review.
18 May 2026
Reply from Ruggable UK
Hello Ann,
Thanks so much for your recent feedback on your order.
We are sorry to hear that you are not happy with our return process and fees. Please note that returns of multiple-order items that arrived in one box are processed differently, and we typically require customers to reach out to us for these types of returns so we can assist accordingly. Unfortunately, I cannot locate any communication with us from your end.
I recommend reaching out to us via WhatsApp or live chat at your earliest convenience for the fastest support to ensure your refund is processed correctly.
We look forward to hearing from you!
Best wishes,
Melanie - Ruggable Consumer Care
Lovely rugs, tracking complaint dealt with swiftly.
I've always loved Ruggable rugs but I really disliked the company's new terrible system of tracking orders and subsequently gave my latest purchase 3*. However they answered me immediately and I received tracking details as usual. The rug is gorgeous, it was delivered on time, and so I've amended my rating back to 5*. Thank you.
15 June 2026
Unprompted review
Reply from Ruggable UK
Hello Linda,
Thanks so much for your recent feedback on your order.
We are sorry to hear that you are not happy with using the Shop App to track your order!
Please note that since our rugs are made to order, we expect orders to ship within 1-2 weeks from the order date, unless express shipping was available and applied at checkout.
You are always welcome to reach out to our team via email, WhatsApp chat, or live chat, and we are happy to manually check the order status for you.
Best wishes,
Melanie - Ruggable Consumer Care
Terrible experience
I ordered on 15th May, today is 13th June and I am still waiting for my rugs. I got a. Message from Evri advising the rugs had been delivered and they had not so I started the process of investigating what happened. Apparently they were sent back to you and the package be sent again. No phone number to call, email and WhatsApp. Evri are supposed to be redelivering today. The last time I order from you. No offer of compensation, despite your 1-2 week delivery quote. Hope you make some interest on my money sitting in your account.
15 May 2026
Reply from Ruggable UK
Hello Sandra,
Thanks so much for your recent feedback on your order.
We are sorry to hear that you never received your original parcel! We can see that you reached out to us on June 6th, and we immediately responded upon our return to the office on June 8th and offered a replacement order, which you accepted.
This was prioritised for you and shipped out on June 10th. The tracking shows that the parcel was delivered to you on June 13th at 10:41 AM, including a delivery photo.
Please get back in touch should you not have received the replacement order as stated by the courier, and we will assist accordingly.
Best wishes,
Melanie - Ruggable Consumer Care
Love it
Love the rug and absolutely delighted with the quality. Looks amazing and wouldn’t hesitate to recommend.
15 May 2026
Not for me. Some good, some bad points!
The ordering process was easy and seamless. However the rug did not meet expectations - the colour was nowhere near the photo examples on the website and due to the shallow pile and printed pattern, the white base colour showed through where it had been stitched at the edges. It also had a weird coating that made it feel unpleasant to touch. Once returned, which was also easy, we had emails to say that the rug would be re-delivered which required further communication to halt. Marketing emails are frequent which I also dislike!
15 May 2026
Reply from Ruggable UK
Hello Sue,
Thanks so much for your recent feedback on your order.
We are sorry to hear that your order did not meet your expectations! We can see that the return request and refund were processed successfully.
As for the marketing emails, we will forward your comments to our marketing team. If you would like, you can unsubscribe via the button at the bottom of our emails.
Do not hesitate to let us know if you have any further questions or concerns!
Best wishes,
Melanie - Ruggable Consumer Care
Delivery and communication excellent
Delivery and communication excellent. Overall am pleased with the rug as it’s easy to clean, which was my primary aim (having dogs), but it doesn’t look as good quality as I expected.
14 May 2026
Beautiful rugs
I am very pleased with the two rugs I ordered. They don’t move at all on my hard flooring and the designs are beautiful.
11 June 2026
Unprompted review
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