Ruggable UK  Reviews 

8,614
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,620 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beautiful designs, durability, and the significant advantage of being washable. Many appreciate the ease of the ordering process and the prompt, well-communicated delivery service. The convenience of the washable rugs is a major highlight, especially for households with pets or children, with many confirming they wash like new even after multiple cycles. However, some people experienced issues with delivery, citing delays or problems with specific courier companies. A few customers also felt that the product quality did not meet their expectations, mentioning discrepancies between the online photos and the actual rug's appearance, or issues with the rug's construction and how it lays.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, design, and the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the rugs as great, lovely, and superb,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting efficient and quick... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless.... See more

Service

Customers had positive experiences with service, often praising the excellent communication, prompt responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I searched high and low for a pale but washable rug for my living room. The web site showed different sizes but not only just the measurements but how it would fit with different furniture configura... See more

Rated 5 out of 5 stars

I've always loved Ruggable rugs but I really disliked the company's new terrible system of tracking orders and subsequently gave my latest purchase 3*. However they answered me immediately and I recei... See more

Company replied

Rated 5 out of 5 stars

Great choice of rugs and fantastic customer service. EVRI lost our first shipment and Melanie dealt with it all brilliant and sent out replacements immediately. Rugs look fantastic. I really like the... See more

Rated 5 out of 5 stars

Ordered 2 rugs for choice I returned 1 the return process was so easy collected and refunded within 24 hours ⭐ The Rug I kept is beautiful rolled out well aim very pleased with the quality and servi... See more


Company details

  1. #178 of 234 best companies in Homewares Shop

Written by the company

Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully. We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around. Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple. Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet. From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry.

Ruggable – The Washable Rug Company™

Written by the company

Our stylish, machine-washable rugs are designed in-house but take cues from all over the world. From traditional to modern, bohemian to moroccan, you’ll find a variety of rug sizes, colors, patterns and designs that are perfect for any room.

Free Delivery

Fast and Free delivery for all UK orders

Free shipping applies to standard ground shipping and handling within the UK.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9k reviews

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4.4

All reviews

(8,614)

1,564 reviews in the last 12 months

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Rated 2 out of 5 stars

Cheap, Nasty, but Stylish

Starting with the fact we haven’t sent the rug back, however it was a close one…

The style is exactly what we wanted and we can’t find one anywhere else that we like, despite looking for months.

We opted for the more expensive, thicker, version of the rug, but it’s still really disappointing quality, especially for the money.

For over £500, it’s a cheap, thin, white material rug, which is printed on top of. The feel is ok on feet and ok when stood up, but looks crap closer. If you part the pile of the rug at all, it’s just pure white and no colour. We saw rugs in John Lewis at much better quality for around £300, just gutted it wasn’t the style we wanted.

Where furniture sits and then is moved, the pile is flattened and the rug is just white. The print quality is ok, but the colours are far from what was online in the pictures.

Are we happy? No. Are we sending it back? I think it’s too late, plus we like the vibe from a distance and can’t find anything else. Cost wise though, it’s a £50 rug printed on.

13 May 2026
Ruggable UK  logo

Reply from Ruggable UK

Hello Dan,

Thanks so much for your recent feedback on your order.

We are extremely sorry to hear that your order does not fully meet your expectations!

Rest assured that we will forward your comments to our design and production teams. Please note that it is completely normal for the rug pile to be crushed by heavy furniture, as the fibers are compressed when heavy weight sits in one spot for a long period.

I would also like to note that we offer a 30-day return period from the day of your delivery. If you wish to process a return after all, you can do so via the return FAQs on our website or by completing the return portal via the Delivery & Returns page.

Best wishes,
Melanie - Ruggable Consumer Care

Rated 3 out of 5 stars

The colour is a disappointment

The colour is a disappointment. The photo on the website showed it as green, the reality is greyish brown. It’s OK for where I’ve put it but it’s a bit dreary.

11 May 2026
Ruggable UK  logo

Reply from Ruggable UK

Hello Heather,

Thanks so much for your recent feedback on your order.

We're sorry to hear that the Ruggable received was not what was expected. While various devices (phones, laptops, desktops) do not always convey the colouring properly to our products, we try our best to ensure that the photos and descriptions are as close as possible to the real product received. We understand this can be frustrating, as sometimes this can differ.

Please note, you are still within your 30-day return window, should you wish to return or exchange the rug after all.

Feel free to reach out if you require further assistance.

Best wishes,
Melanie - Ruggable Consumer Care

Rated 1 out of 5 stars

Not delivered and can't get in touch…

Not delivered and can't get in touch with you. Your bot says I need to chase your delivery team - evri. Evri say on their automised phone that the package is too big and cannot be delivered. I should speak to you about a refund

4 June 2026
Unprompted review
Ruggable UK  logo

Reply from Ruggable UK

Hello Rache,

Thanks so much for your recent feedback on your order.

We are sorry to hear that you are experiencing delivery issues. This is certainly not the experience we had wished for you to have.

You can get in touch with us via email (support@ruggable.co.uk), live chat, or WhatsApp chat - we are happy to assist!

Best wishes,
Melanie - Ruggable Consumer Care

Rated 1 out of 5 stars

I waited a very long time for the rug…

I waited a very long time for the rug over a month after it was promised and in the end it had to be reordered and a second one dispatched. This again was slow to arrive but eventually did. However on opening it I thought the wrong rug had been sent but in fact it was the right one but nothing at all like the picture. Really very different and I thought it was horrible and very cheap looking. So then the faff of return…

6 May 2026
Ruggable UK  logo

Reply from Ruggable UK

Hello Joanna,

Thanks so much for your recent feedback on your order.

We're sorry to hear about the delivery delay and that the Ruggable received was not what was expected. While various devices (phones, laptops, desktops) do not always convey the colouring properly to our products, we try our best to ensure that the photos and descriptions are as close as possible to the real product received. We understand this can be frustrating as sometimes this can differ.

We can see that you initiated a return, and the refund was processed in full as a courtesy. Please let us know if you need anything else. We are happy to help.

Best wishes,
Melanie - Ruggable Consumer Care

Rated 1 out of 5 stars

Disappointed and have not even received…

Disappointed and have not even received the rug. Claims of shipping within 1-2 weeks have not been adhered to. 2 emails claiming it has been shipped, then told it has not been picked up yet.
Lets wait and see when it arrives and if my review will be amended.
Order #408496

3 June 2026
Unprompted review
Ruggable UK  logo

Reply from Ruggable UK

Hello Marie,

Thanks so much for your recent feedback on your order.

We are sorry to hear that you are not happy with the shipping time! All our rugs are made to order, which is why we expect orders to ship within 1-2 weeks from the order date.

Your order was placed on May 19th and shipped out on June 2nd. It is now out for delivery - we hope it arrives without any issues.

Please let us know if you have any further questions or concerns.

Best wishes,
Melanie - Ruggable Consumer Care

Rated 5 out of 5 stars

Great quality, bit pricey

The quality is great, very grippy (it's a runner in a high traffic area and with the dogs that was key) and the design is beautiful. A bit pricey but for smaller size rugs it is manageable.

4 May 2026
Rated 5 out of 5 stars

The must have rugs …

We love rugs and that they are washable is amazing. We have a children’s day nursery so washable rugs answer all our little problems of providing comfort and hygiene. We have them in our business our home and garden room. Well done ruggable.

30 April 2026
Rated 5 out of 5 stars

Prompt delivery and colours are true to…

Prompt delivery and colours are true to ones on the Internet.
I should have reslised that it would be quite thin as it washable but as it was replacing a wool rug I was surpised.
Having said that I am pleased with it.

15 April 2026

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