Rug Love Reviews 

284
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was so happy with my 1st rug that I've ordered 3 more, 2x Oxford OXf00 and Comfy CM00, the colours are great, I've had no shedding, the prices and delivery are fantastic and more importantly my l... See more

Rated 5 out of 5 stars

Superb service from start to finish. I’ve never ordered a product before and received such great communication throughout the process - it was very helpful and appreciated. The courier, DX Delive... See more

Rated 5 out of 5 stars

We Absolutely love the rug and so does my son who is autistic and loves soft things to touch, it is really soft and thick but very light. And looks brilliant very vibrant colours actually does look li... See more

Rated 5 out of 5 stars

What a lovely company to deal with. Our delivery had a problem finding our new build house and within minutes of the delivery failing, Robert had sent an email offering his help. The rug was then flaw... See more

Company details

  1. Rug Shop

Written by the company

The Most Loved Rug Store - UK's 1st Augmented Reality Rug Visualizer. Home of Scandi-Boho. Klarna/Clearpay/Laybuy. Shop Insta. Always Free Delivery. Price Match Promise. Simple Automated Returns. 1,000+ 5* Photo Reviews. 40k Instagram


Contact info

4.8

Excellent

TrustScore 5 out of 5

284 reviews

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No recent history of asking for reviews

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4.8

All reviews

(284)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality, thick fluffy rug really pleased with my purchase and would highly recommend. You won’t find cheaper anywhere . Customer Service from Robert was second to none he emailed me as promised when rug was back in stock. Also got 20% off in January sale . Fast delivery and was given regular updates . Very happy customer .

25 January 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love this rug

Absolutely love this rug! So soft and it’s massive for the price. I’ve recommended this website to everyone. Such great quality, super fast shipping and the carpet looks amazing!

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Rug love. What's not to love.

Rug love.
I have used this company twice.
Each rug is of great quality and the price is amazing for what you get.
Great customer service and delivery is super quick.
Will definitely use again and again.

14 April 2023
Unprompted review
Rated 5 out of 5 stars

Lovely Rug

Lovely plush pile, nice bright colour, flattened off quickly after unrolling and hoovers well. Cannot fault this rug :-)

28 November 2022
Unprompted review
Rated 5 out of 5 stars

I bought this as a Christmas/move in…

I bought this as a Christmas/move in present for my daughter. Not only was she thrilled with it but I contacted seller about delivery and got a very fast response. Also delivery was fast even just before Christmas. Thank you. Will definitely buy from here again.

18 November 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend rug and the Company

absolutely love this rug. Turned my office into a nursery for grandchildren visits. It very good quality and the long pile really softens the room, and the babies love lying down on it. It arrived promptly, well packaged and with very clear instructions on how to return, if I had wanted to. Would not hesitate to recommend this company on this experience. Thank you.

20 December 2022
Unprompted review
Rated 5 out of 5 stars

We love our new rug

We love our new rug! It fits perfectly in our living room and was so reasonably priced. We were searching for ages and then we came across this and it was fab. Really good quality and easy to vacuum.

1 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Beautiful rug was here in a matter of days will definitely be ordering again in the future

20 January 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE my new rug!!

I absolutely LOVE my new rug!!! After weeks of searching and deliberating I went back to my first choice and am so pleased I did. This rug has a funky modern pattern and is super-soft under foot. It’s really well made and is such good value for money. I went for the smallest size in the end due to size/shape of room and position of door. I wondered if going small would lose the effect of the design but it hasn’t. Would suit any room. It was also so easy to deal with this company - no Bots but real humans on actual email. Really lovely and easy to deal with. 100% recommend 😃

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Amazing Service

I received a no quibble price match within a minute by email. The rug arrived within 2 days. What more could you ask for.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Quick Delivery

Received my new rug yesterday and looks great; not too much packaging.
It even arrived 1 day earlier than anticipated.
I'm sure I'll buy more products in future :)

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Stock enquiry

I enquired about a particular rug on their website as I had previously been sent one from another retailer and the rug was completely different from the stock photos. Rug Love went above and beyond to check the rug I wanted was actually the same one I required. Amazing correspondence and fantastic customer service. Thank you

25 November 2022
Unprompted review
Rated 5 out of 5 stars

Rug Love...excellent customer service

Rug love has an excellent range of rugs but if you are not satisfied with your purchase returns are easy to arrange.
The rug I purchased was lovely and very good value unfortunately the colour was not quite right in my lounge so I started the returns procedure this is on their web site.
I am nearly 80 and got a little confused so I emailed them. Robert was the gentleman who dealt with my query.
I received an excellent reply he was friendly and understanding, all was arranged to a satisfactory conclusion.
Fantastic customer service from Rug Love I cannot recommend them enough I will be ordering from them again.
Irene Davies
30/09/2022

30 September 2022
Unprompted review

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