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Rugs.com Reviews 5,856

•
TrustScore 4.5 out of 5

4.7

Homewares Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 641 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their durability and how well they hold up over time. Many people find the website easy to navigate, appreciating the wide selection, helpful filtering options, and features like viewing rugs in their own rooms, which enhances the shopping experience. The ordering process is frequently described as simple and efficient. However, some customers also noted issues with orders, such as receiving the wrong rug, damaged items upon arrival, or experiencing delays with back-ordered products without proper communication. A few people also found the website's filters a little frustrating to use or had difficulty with returns, particularly regarding repackaging large items.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers appreciate the vast selection of rugs, with... See more

Website

Customers had positive experiences with the website. Many reviewers found it easy to navigate, locate desired... See more

User experience

Consumers find the user experience to be positive. Many reviewers praise the website's ease of use and... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the rugs, noting... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been looking for a rug to replace the trusty runner in the bathroom, which is ready to be retired to the basement. The beautiful navy blue, red, and rust rug is going to look great, fit well, and... See more

Rated 5 out of 5 stars

This was my first experience with Rugs.com. The online site was easy to navigate and offered a lot of variety for me to see. I selected a rug that was very reasonably priced, after seeing similar ru... See more

Rated 5 out of 5 stars

Finally, finally! I can open an item to consider it, close the window, and the page immediately re-loads to exactly where I left off. No frustration. I believe I was able to easily view 25 pages (I... See more

Rated 5 out of 5 stars

Love the rugs! Website is great, shows multiple photos of each one, close up of fibers and colors. Free return shipping is a must when you're purchasing something where color is very important, and... See more

Company details

  1. Homewares Shop

Written by the company

Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor. For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

This runner - and this website - are the perfect fit!

I've been looking for a rug to replace the trusty runner in the bathroom, which is ready to be retired to the basement. The beautiful navy blue, red, and rust rug is going to look great, fit well, and wear without showing any accidental spillage. I appreciate the fair price, the quality of the rug, and the free shipping. Thanks to all the rugs.com team who set up the easily navigated website, both for viewing the rugs and for checking out. Happy Holidays from Minneapolis MN to you!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

rug reviews

use of downloading my room to show how the rug of choice would look. Excellent.

16 December 2025
Unprompted review
Rated 3 out of 5 stars

Be aware the checkout is super awkward

Be aware the checkout is super awkward, it won't take your name if hyphenated, then will also reject your last name even after you figure out to remove the hyphen, unless you delete the last letter and retype it. THEN if you pay with PayPal, be sure to reload your order info page to remove the red "your order included sales tax, review new total above" line or it will just keep going back to the order window after completing the PayPal portion.

Needless to say it took about 15 minutes to figure out what could have been a seamless process. If it weren't for the great holiday pricing, I'd have abandoned the purchase.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Most recent purchase-Anti fatigue Mats

I was referred to Rugs.com by a client of mine. She knew I was looking for rugs for my home. I went on line, found some and ordered. Had No issues with the ordering process and most recent order was Spices Anti Fatigue Mats. Absolutely love them!! And so do my back!! Gives the kitchen some color!!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Great selection, fast delivery

Great selection to discover the possibilities. Viewed my favorites in the room I had in mind which narrowed down my search. Ordered and the shipment went out fast and had it in place before I knew it. Very happy. Ordering another soon.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Returns

They were so easy to contact- no waiting on hold forever. And the return process was very easy, especially for such a large item. I was pleasantly surprised!

9 December 2025
Unprompted review

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