Rugs.com Reviews 5,856

The sale prices on Rugs.com were much lower than other sites I've visited over the past few months. And great selection.

Love the varying styles offered and checkout was seamless.

got the opportunity to see what the rug would look like in my living room by using the app you supplied. That cemented the deal for us.

HORRIBLE customer service and returns department.
I tried to make a return, they sent me instructions to go to fedex, sent me a UPS label - after carrying a heavy carpet to my car, getting help to bring it into fedex, they decided they wouldn’t send me a label for FEDEX (can’t get it back in my car) - they changed carriers and didn’t update their instructions - so this leaves me with spending $500+ to send back a $100 rug. I have other rugs from them that are good quality and keeping - but will no longer be ordering through them. Plenty of other companies to order from that are great - ruggable has been the best! :)

Finding the rug I wanted was easy because of the many filters you can use to tailor the number of results you get to your needs.

I'm hopeful the shipping will go smoothly, and I'll like the look of the rug in my home when it arrives.

disliked, that I couldn't use my $20.00 store credit that I was promised

I chatted with Loomi, the AI who was very helpful. I can only say the experience so far has been easy. The reviews for my selected round area rug were very good. Now I have to wait until it arrives. I will comment again once I recieve it.

Love the rugs! Website is great, shows multiple photos of each one, close up of fibers and colors. Free return shipping is a must when you're purchasing something where color is very important, and this place has it! I have not made a return, but it gives me peace of mind to know that if my screen isn't on the money for color, I can exchange it. My only wish is that the "category" screen indicated which ones had other color options. I just placed my order, so I may have an update!

I bought a 3x5 blue Lattice Frieze Rug for $54 plus tax from this site. Then I found the same rug at Amazon for $26.50 plus tax and Amazon allows free returns.

I regret wasting my money with this company. Always search out the best price. I failed to do that. Won't make that mistake again.

Rugs labeled as washable, machine washable, and even have a picture of a washing machine with the rug in it.... but then received something that was definitely not machine washable and the instruction leaflet didn't mention machine washing either. Now I have the hassle of repacking a rug and returning....

This rug is much prettier in real life than the pictures on the website!
There is a depth of color of the blues that I just love.
Great addition to our front porch !
I’m completely pleased with it!

I love the rugs. Good quality and price.

Good selection, efficient, website, and checkout and what can be free shipping and great prices?

ease of purchase , great selection , great price point

been here before.

PEACE OUT !!!!!!!!!!!!!!!!!!!!!!!!!!!

Being able to upload a photo of the room and see how different rugs might look was very helpful.

I have ordered beautiful rugs for my law firm offices for years from Rugs.com and I have always had a great experience. The rugs are stunning and high quality. They also hold up very well over time. I have a three year old rug that sees alot of traffic but still looks new. The pricing is always more than fair as well. Highly recommend!

Not given a chance to retract my order. I have changed my mind and want a different style.

Easy process, free shipping. And great price.