Have never used this site before but I’m definitely impressed, ordered two rugs and didn’t know whether I would receive it on time or how they would turn out but honestly I’m surprised. Got two kitche... See more
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Ordered wrong size by mistake. Despite a rectangular image on the website the rug was round. Wouldn't arrange to take it back even though I was happy to pay postage. Ive never experienced not being a... See more
Company replied
The rug finally arrived in great condition and looks perfect in our lounge. Gemma worked hard to resolve the initial delivery debacle and for that I am grateful. Good opportunity to review communic... See more
Company replied
The rug I ordered turned out to have been discontinued by the manufacturer. Gemma from Rug Traders both apologised and managed to source another, also discontinued, rug from the same series from one o... See more
Company details
Information provided by various external sources
Visit Rug Traders today for excellent value for money deals. From traditional persian rugs to modern contemporary designs. Buy online today!
Contact info
Cliffe Avenue, BD17 6PD, Baildon, United Kingdom
- rugtraders.co.uk
2.9
Average
453 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Fantastic value quality products
Fantastic value quality products, delivered quickly and efficiently, excellent service
28 January 2021
Reply from Rug Traders
Thank you Wayne for your lovely review.
Good products and service
Good selection of rugs to choose from and affordable prices. Fast delivery. We placed 2 separate orders and one was delivered (free) the next day. Very good.
28 January 2021
Reply from Rug Traders
Thank you Phil for taking the time to leave a review.
Love it!
I am beyond delighted with my rug. Prompt delivery. As described on website. Lovely quality and colour. The only trouble is, I want to order more now! Thanks!
27 January 2021
Unprompted review
Reply from Rug Traders
Thank you Suzanne for your lovely feedback, we hope to be sending you another rug soon.
The service was very good and quick…
The service was very good and quick too. The carpets are great and exactly the ones i wanted to replace my old kitchen ones. Thank you to all at Rug Traders.
26 January 2021
Reply from Rug Traders
Thank you Joan for taking the time to give us a lovely review.
Excellent service unable to fault
25 January 2021
Reply from Rug Traders
Thank you Peter, we appreciate your feedback.
Arrived promptly
Arrived promptly, packaged sturdy and secure, picture on the website was exact and description was clear
24 January 2021
Reply from Rug Traders
Thank you Mrs Vasey for your lovely feedback.
Rug bought for kitchen
Rug bought for kitchen, good price and fitted perfectly. Delivery tracking was available on order however not able to get any results when entered details, however rug was delivered promptly. Easy site to use.
23 January 2021
Reply from Rug Traders
Hi Sarah. We appreciate that you have taken the time to give us a lovely review. We always want to continuously improve our service, so we will look into the tracking error you have experienced. Thank you for bringing it to our attention. Kind Regards, Rug traders.
Great service and good price
Rug very good value. Delivered quickly and well packaged.
23 January 2021
Reply from Rug Traders
Thank you Richard for leaving us a lovely review.
Rug arrived in no time
Rug arrived in no time, would have appreciated notice of delivery though. Also having
raised a query pleased to report that this was dealt with also in good time.
23 January 2021
Reply from Rug Traders
Thank you Alan for your review. We have taken this feedback on board and we are working on the wording of our confirmation emails to our customer's, to highlight when your item is likely to be delivered. We are glad that your query was dealt with promptly by our team though. Thank you again, in helping us to improve our service.
Finally got there in the end
Didn't get off to the best start as when I ordered the rug I didn't hear back from them for 5 days so I had to email customer services. They had told me that rug was out of stock online so I was annoyed why no one had contacted me about this. I had to wait for another week to see if the stock could be found in another store. In the end the stock was found and I had to wait another 4 days for delivery. So overall it took about 3 weeks for my order to be delivered. However, I am very satisfied for the product I received. so it was worth the wait in the end.
22 January 2021
Reply from Rug Traders
We apologise Taz, about your experience, although we are glad, that you're happy in the end with the product you received and it was worth the wait.
We have looked into your specific order to see how we can improve on the service you received. Your order was made on a Saturday, so unfortunately our offices are not manned over a weekend. The order was then sent to our warehouse for picking Monday morning. We should have notified you, that when we couldn't locate the item in the warehouse on the Monday afternoon, that we was in touch with our supplier to see if they had more of the same rug in stock. This communication to them, with the lockdown took longer than it would do usually, so we could have improved your order with that communication to yourself on Monday/Tuesday.
Our apologies on this, we generally are very good on this area, so it was unfortunate that you didn't receive communication to our usual standard. We did keep in touch for the remainder of your order being processed, once the initial communication was made on Wednesday.
We believed that we had one of the rugs you wanted, in our local branch, so to not let you down, we wanted to fulfil your order for you and get this checked ASAP on the next day. Which you was happy with. The following day (Thursday 14th) was when the rug was being checked, but unfortunately, we was hit with terrible snow in the Yorkshire area. It was not safe to drive or make a journey and we explained that due to the adverse weather conditions, we couldn't get in on the day as previously discussed.
The following Monday (18th), we confirmed that we had the rug you had ordered and with our retail store services down, such as vans etc. We had to get someone to go and collect the rug and bring it back to the distribution warehouse.
You received your rug on Friday 22nd, 13 days after the initial order. Our apologies on the delay this all caused. Thank you though for taking the time to leave your feedback, we appreciate anything to help us improve our services going forward. Kind Regards, Rug traders.
Amazing experience .
Amazing experience .
The rug was the cheapest I have found this style and colour but the quality is fantastic . I ordered late at night and it arrived in less than 48 hours . The customer service and quality cannot be faulted and I will certainly be back .
22 January 2021
Unprompted review
Reply from Rug Traders
Thank you for you lovely feedback.
Happy with the item I bought
Happy with the item I bought, excellent company and very good customer services.highly recommended.
21 January 2021
Reply from Rug Traders
Thank you John for taking the time to leave your feedback.
Excellent service
Excellent service, very quick delivery and the mats are of a very good quality very pleased
21 January 2021
Reply from Rug Traders
Thank you Janice for your feedback.
Communication from seller non existent
Seller provided a valid reason for non communication and satisfied that matters were outwith their control
17 January 2021
Reply from Rug Traders
Our apologies about your experience James, the snow in our local area prevented anyone being able to safely get in to the offices, to process any orders from Wednesday onwards. A refund has been given this morning after we spoke on the phone. Thank you for your feedback.
Sheepskin rug
I was fortunate enough to get a discount code, as I wouldn't have paid full price for as it wasn't as deep as my other sheepskin rugs.But still good quality!
14 January 2021
Reply from Rug Traders
Thank you for your feedback Julie.
Reply from Rug Traders
Thank you Amy for your lovely feedback.
Just what I ordered perfect fit
8 January 2021
Reply from Rug Traders
Thank you Charles, we are happy you have got what you needed.
Quick delivery and great rugs I’ve had…
Quick delivery and great rugs I’ve had 3 from them now and would definitely recommend
7 January 2021
Reply from Rug Traders
Thank you Claire for the great feedback, we hope to see you again soon.
Reply from Rug Traders
Thank you Tony, we are glad you are happy with your Rug.
Nice product however its clear to see…
Nice product however its clear to see the double sheepskin is two singles join together..you can see join on back
Colour is true
Sheepskin is lovely x
2 January 2021
Reply from Rug Traders
Thank you Tracy for your feedback.
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