Rula Reviews 

5,172
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their dedicated therapists for being great listeners and providing thoughtful, valuable insights during their therapeutic sessions. People also highlight that the online platform is very user-friendly, making booking and managing appointments an entirely seamless process. However, some people mentioned encountering difficulties with customer service responsiveness and receiving adequate assistance when dealing with online support tickets. Others noted frustrating experiences regarding medication management protocols, along with unexpected scheduling changes and communication barriers with certain individual providers. A few reviewers expressed disappointment when specific practitioners did not fully meet expectations during their consultations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting empathetic, skilled, and... See more

Service

Reviewers mention positive feedback about service, noting that finding and booking an appropriate provider is... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the platform for being... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising responsive and sweet... See more

Website

Users describe positive interactions with website, highlighting that the platform is very user-friendly, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My therapist is simply a perfect fit, clear, concise, thought provoking insight with a great spirit. I think being able to tell rula who you are looking for and then giving you options of who to be ab... See more

Rated 5 out of 5 stars

Scheduling my appointments was easy and in most cases follow ups were already booked for me! I never thought therapy was for me because I've always thought I had a good understanding of myself. Re... See more

Rated 5 out of 5 stars

I am very happy with Rula. I was able to find a good therapist, and the price is reasonable -- it takes my insurance! I found this experience to be way better than BetterHelp, which felt like a waste... See more

Rated 5 out of 5 stars

Having had a hard time finding a Therapist I felt would connect, On Google, I happened to come across Keviin Hawk. I felt instantly that he could very well be the one I needed. Rula was wonderful. Ea... See more


Company details

  1. Mental Health Services
  2. also in
  3. Marriage Counsellor
  4. Psychiatrist
  5. Psychologist

Written by the company

Our mission is to make mental healthcare work for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(5,172)

1,565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My favorite way to get help

Team members are super up front about what they offer and how comfortable they feel treating you. It doesn’t feel like they’re treating you for money but to help you be your best self. The site itself is super easy to use and it has made my mental health journey so accessible.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Rula was unclear about payments

Rula was unclear about my payment polices when I first started. As a result, I am being left to handle a bill I cannot afford. Instead of giving me an easy monthly payment plan, they are making me sign up with a credit agency which I do not qualify for. Customer service has done nothing help and has treated me as a paycheck than a patient who truly needs care. They do not care about results or getting better, only the money. STAY AWAY!!!

10 September 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 5 out of 5 stars

Overall experience from beginning to…

Overall experience from beginning to end was very easy to understand. The response to my concerns were very quick and helpful. The efficiency of scheduling and reminders is helpful during a busy week. The service with finding the appropriate and best provider is also for my needs was easy to follow.

9 September 2026
Unprompted review
Rated 2 out of 5 stars

Not worth it

I absolutely love my therapist; however, I finding the psychiatrist I picked doesn’t seem to be very helpful. After 40 minutes of voicing struggling as a postpartum mother and being put on a medication I have never been on, I emailed regarding symptoms I’ve never had taking the medication and so far I have been dismissed. This to me is actually shocking considering I was recommended this website being wonderful for postpartum mothers. The psychiatrist will told me one thing and what I’m getting emailed is different. It’s definitely confusing especially trying to navigate a new life with a newborn.

3 September 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

Rated 5 out of 5 stars

I have had a terrific experience

I have had a terrific experience with my Rula therapist. I was able to chose her by her credentials and ideals instead of being assigned a person. She is open and knowledgeable and always makes me feel seen and supported. I appreciate her consistant availability for weekly or bi-monthly appointments - according to my needs.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

If at first you dont succeed....

My experience with Rula didn’t start out as positively as I had hoped. The first counselor I was matched with just wasn’t a good fit for me, and that made the beginning of the process frustrating and a little discouraging. When you’re reaching out for counseling, finding someone you feel comfortable with and can genuinely connect with makes such a difference.
I decided to give it another chance, and I’m very glad I did. I was eventually matched with a counselor who is a much better fit for me, and my experience has completely changed. I feel comfortable talking with her, I feel heard and understood, and I genuinely enjoy working with her. I appreciate that Rula gave me the ability to keep looking until I found the right person rather than feeling like I had to stay with someone who wasn’t a good match.
So while my experience didn’t have the best beginning, I’m very happy with where I ended up. Sometimes finding the right counselor takes more than one try, and I’m glad I didn’t let that first experience keep me from continuing.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I chose 9 because I enjoy my therapy…

I chose 9 because I enjoy my therapy sessions. I like that my therapist listens to me and empathize with me.

He understands that my mental health condition is ongoing and a permanent due to the violent assault rape attempt that occurred on October 15, 2020.

I have truly been traumatized because I thought I was gonna die and never see my daughter Divinity again.

I'am grateful to be alive. And, that I can talk about what happened in my therapy session.

Anthony my therapist is doing a great job because it's hard to hear the details from the assault rape attempt.

Anthony is compassionate and incorporates biblical scripture and prayer in our sessions and I really like that.

8 September 2026
Unprompted review
Rated 1 out of 5 stars

unprofessional

they took unnecessarily long to approve my insurance and when it was finalized I got an email saying my appointment was cancelled because the provider didn't accept my insurance!!!

9 September 2026
Unprompted review
Rula logo

Reply from Rula

We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.

We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.

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