Rula Reviews 

5,172
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their dedicated therapists for being great listeners and providing thoughtful, valuable insights during their therapeutic sessions. People also highlight that the online platform is very user-friendly, making booking and managing appointments an entirely seamless process. However, some people mentioned encountering difficulties with customer service responsiveness and receiving adequate assistance when dealing with online support tickets. Others noted frustrating experiences regarding medication management protocols, along with unexpected scheduling changes and communication barriers with certain individual providers. A few reviewers expressed disappointment when specific practitioners did not fully meet expectations during their consultations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting empathetic, skilled, and... See more

Service

Reviewers mention positive feedback about service, noting that finding and booking an appropriate provider is... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the platform for being... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising responsive and sweet... See more

Website

Users describe positive interactions with website, highlighting that the platform is very user-friendly, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My therapist is simply a perfect fit, clear, concise, thought provoking insight with a great spirit. I think being able to tell rula who you are looking for and then giving you options of who to be ab... See more

Rated 5 out of 5 stars

Scheduling my appointments was easy and in most cases follow ups were already booked for me! I never thought therapy was for me because I've always thought I had a good understanding of myself. Re... See more

Rated 5 out of 5 stars

I am very happy with Rula. I was able to find a good therapist, and the price is reasonable -- it takes my insurance! I found this experience to be way better than BetterHelp, which felt like a waste... See more

Rated 5 out of 5 stars

Having had a hard time finding a Therapist I felt would connect, On Google, I happened to come across Keviin Hawk. I felt instantly that he could very well be the one I needed. Rula was wonderful. Ea... See more


Company details

  1. Mental Health Services
  2. also in
  3. Marriage Counsellor
  4. Psychiatrist
  5. Psychologist

Written by the company

Our mission is to make mental healthcare work for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(5,172)

1,568 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really like my therapist

I really like my therapist! She is easy to talk to, listens, understands, but also challenges me in my thinking. She is helping me to understand myself and grow.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Experienced no problems with Rula.

Experienced no problems with Rula.
Very well organized.
My only suggestion is important:
PLEASE ADD ANOTHER CATEGORY TO THE CHECK IN APP, THAT'S 'OVER THE PAST 2 WEEKS, ETC....
HAVE YOU EXPERIENCED ANY OF THE THESE.
PLEASE ADD "A FEW DAYS".
Thank you!
VJH

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Ease of use on the website

Ease of use on the website. Setting up appointments and rescheduling or choosing a therapist is user friendly. I am blessed to have found an amazing Christian therapist Tina Green she is very gifted and blessed. Thank you Rula

31 August 2026
Unprompted review
Rated 5 out of 5 stars

As a single mom

As a single mom, it can be difficult to find the time for self-care involving therapy. However, Rula makes it easy to get the care I need from the comfort of my home.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Having had a hard time finding a…

Having had a hard time finding a Therapist I felt would connect, On Google, I happened to come across Keviin Hawk. I felt instantly that he could very well be the one I needed. Rula was wonderful. Easy to set up. My first visit, which was yesterday, I left Kevin's office feeling content and comfortable.. Thank you all.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing number of great providers

Amazing number of great providers, excellent customer service and just a feeling of "finally!" finding a place I can truly get the help I've needed for a very long time. AND they take my weird insurance.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

My therapist is excellent

My therapist is excellent. We have been working together for a couple of years and I am so grateful for the deep understanding and trust we’ve built. The administration of the therapy is also very good, the booking, billing and login logistics work perfectly. I couldn’t be happier with the service and I recommend it to friends constantly.

3 September 2026
Unprompted review

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