Very speedy delivery but I had no notice of delivery and happened to be in luckily. Product as described and very well packed. Enquiries about other items were answered quickly and precisely by sale... See more
Company replied
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Review summary
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Based on these reviews
Ordered 2 Portobello side tables. They were delivered very quickly. Unfortunately one was delivered without the glass top. Telephoned customer services and the call was answered very quickly. The pers... See more
Company replied
I love this lamp. From order to delivery was excellent. Ruma kept me updated at each stage until delivery. The lamp is simple but stylish and looks every bit as good as it does on their site. So pleas... See more
Company replied
The shades were just what I'd been looking for. When they arrived the glass moulding was slightly out on one shade. Customer Services arranged for a replacement to be delivered the very next day. Coul... See more
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Company details
- #86 of 203 best companies in Decoration and Interior Design Store
- #183 of 401 best companies in Home Furniture Shop
- #114 of 232 best companies in Homewares Shop
- #52 of 98 best companies in Lighting Shop
- #58 of 117 best companies in Living room shop
- #31 of 76 best companies in Outdoor furniture shop
About Ruma
Written by the company
About Ruma
Rūma.
1. to make into a room.
2. room, chamber, space.
1. to make into a room.
2. room, chamber, space.
Four little letters that describe the culmination of experience, style and passion to bring together and mould something pretty special. The clever creators of Rūma have a wealth of experience in the homeware industry and we've now developed a company that embraces all the good stuff with a great team on board. We are proud to be friendly and genuine in what we do, and offer beautifully designed products and insider expertise on how to style your space. Whether it's one carefully considered piece that makes all the difference to your surroundings, or a whole new makeover, we are here to guide you to make your perfect Rūma.
Contact info
United Kingdom
- 0330 433 9899
- customersupport@ruma.co.uk
- ruma.co.uk
4.7
Excellent
819 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sideboard arrived on time and required…
Sideboard arrived on time and required minimal assembly — just attaching the legs. It feels solid, looks far more expensive than it is, and offers great value for money. A beautiful statement piece and the perfect centrepiece for my entrance hall.
3 December 2025
Reply from Ruma
Thank you so much for the five star rating and fantastic comments! We are absolutely thrilled to hear that you are pleased with your new sideboard! We hope to see you shop again with Ruma very soon.
Brilliant service from start to finish…
Brilliant service from start to finish with lovely items at a great price, thanks also to Ross for all his help and advice
Will definitely be back for more
Thank you
1 December 2025
Reply from Ruma
We are absolutely delighted to read this - thank you so much for your lovely comments. We will pass your feedback on to Ross. We hope to see you shop again with Ruma very soon!
Great furniture at brilliant prices…
Great furniture at brilliant prices with excellent service!
26 November 2025
Reply from Ruma
Fabulous feedback - thank you so much!
The item arrived broken but ruma were…
The item arrived broken but ruma were quick to refund me.
Unfortunately the glass item had no packaging to stop it from being smashed.
Hopefully in future they'll learn from this
27 November 2025
Reply from Ruma
We're so sorry to hear that your item arrived with you broken after being damaged while in transit, however, we are pleased to hear that our Customer Support Team acted quickly to try and put this right for you.
Great unit, great service
Very easy process to order, great communication with the company, a beautiful solid bookcase.
26 November 2025
Reply from Ruma
We are absolutely delighted to read this - thank you so much for your fantastic review!
Looks amazing in our newly decorated…
Looks amazing in our newly decorated lounge. Very pleased with the purchase and getting it on Black Friday was a bonus!
26 November 2025
Reply from Ruma
Thank you so much for your 5 star rating - we're delighted to hear that you're pleased with your order. We hope to see you shop again with Ruma very soon!
Customer service were excellent and…
Customer service were excellent and very helpful and quick to respond and take action when we had a problem with our clock and wished to return. Excellent service thank you
26 November 2025
Reply from Ruma
Thank you for your five star rating and lovely comments - we are absolutely delighted to read this and glad that our team were able to resolve the issue with your clock. We hope to see you shop again with Ruma very soon!
Sad to return
The 2 items purchased came perfectly packaged in great time. Sadly I had to return both as my measurements were incorrect. The refund was made quickly. During each stage of the purchase and refund I was updated on progress. Quality of items was perfect just far too big for my space
20 November 2025
Reply from Ruma
Thank you so much for your lovely feedback. We hope to see you shop again with Ruma very soon!
Excellent customer service from…
Excellent customer service from beginning to end, even when I had to return the items.
20 November 2025
Reply from Ruma
We are absolutely delighted to read this - thank you so much for your fantastic rating!
Good service
Order #37787
I ordered the Stockton Linen Wood 3 Door 3 Drawer Unit and was extremely disappointed with what arrived. The item shown on the website appears cream/ivory in every photo, yet the unit I received is a completely different grey colour — and the website does not state this anywhere.
However I spoke to customer services who referred my complaint to the Director and he was helpful and offered a partial refund so I can it wrapped in ivory.
1 December 2025
Unprompted review
Reply from Ruma
Thank you for your review - we're glad that this is now resolved.
Great value
Love my Kehlani tall lamps..look great in my living room…sale price too ..bargain
13 November 2025
Reply from Ruma
Thank you for the fantastic rating and feedback - we hope to see you shop again with Ruma soon!
Reply from Ruma
Thank you for your review however we're so sorry to hear that you have not received your order. That's so disappointing to hear! Having looked into this we can see this was delivered to your local service point on 13/11 but is now being returned back to us. If you could please contact our customersupport@ruma.co.uk inbox, one of our team can help you further with this.
Reply from Ruma
Fantastic feedback - thank you!
Bought two table lamps very good…
Bought two table lamps very good quality and value. Lovely web site, easy to use and checkout was very straightforward.
7 November 2025
Reply from Ruma
Thank you so much for the fantastic feedback and five star rating!
Really pleased with my tripod stand
Really pleased with my floor lamp tripod stand. Wish I could get a sideboard to match
4 November 2025
Reply from Ruma
Thank you for your five star rating and great feedback. We hope to see you shop again with Ruma very soon!
Extremely disappointed in not received…
Extremely disappointed in not received the lamp shades I ordered, thanks for reimbursing my payment.
Would have loved to have received them, they were the exact size & colour.
Regards
Gillian Rees
31 October 2025
Reply from Ruma
We're so sorry to read your review. Having looked into this it looks as though delivery failed and therefore your order was automatically returned to us and refunded. Please accept our sincere apologies on behalf of the couriers for this. However, we are delighted to say that our Black Friday sale is currently live and the lampshades you ordered are included in this promotion if you wish to re-order them (at an even better price!) . Should you have any further queries, please don't hesitate to contact our customersupport@ruma.co.uk inbox and one of our team can help you further.
Reply from Ruma
Thank you for the 5 star rating! We hope to see you shop again with Ruma very soon.
This company understands customer…
This company understands customer service! Fantastic service from Katy and Ross - both exemplary representatives for the company. Informed, proactive and helpful. Lampshades were as expected, questions were answered, delivery seamless. Highly recommended
30 October 2025
Unprompted review
Reply from Ruma
Thank you so much for the lovely feedback - we will pass this on to Ross & Katy and is very much appreciated! We're so glad to hear how pleased you are with not only the lampshades ordered but also the service received. We hope to see you shop again with Ruma very soon!
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