Rumen Reviews 73

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, and reviewers are particularly impressed with the quick response times. However, some customers experienced inconsistencies with the product and service delivery, specifically mentioning delays in receiving medication and a lack of communication regarding these issues. A few other people also felt that the product did not deliver the results they had hoped for.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being supportive,... See more

Service

Customers had positive experiences with service. Many reviewers found the service reliable, efficient, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick replies and efficient... See more

Product

Customers consistently note ambiguous experiences with the product. Many reviewers praise the medication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rumen has been so easy to join. Appointments are convenient, Doctors are friendly, encouraging and insightful and the support staff are eager and responsive. Realising that I will be away over Christm... See more

Rated 5 out of 5 stars

Nothing is too much trouble for Jessica Flynn. She always replies straight away to emails & is happy to help with any questions. She's my "go to lady" with any queries. Rumen is a great company that i... See more

Rated 5 out of 5 stars

I have just begun my journey with Rumen have started consulting with the dietician Dominic Gallo. Dominic has been fantastic! With every consultation he has shown his extensive knowledge all things di... See more

Rated 5 out of 5 stars

Thank you for this journey or though mines only short it’s been wonderful, easy from every aspect re; communicating, receiving, the tracking and most of all the progress. I lost 10kg in 3-4 month... See more


Company details

  1. Weight-Loss Service

Written by the company

At Rumen, we’re more than just a weight loss clinic—we’re your partner in long-term health and confidence. Our expert team combines medical insight with personalised care to help you lose weight safely and sustainably. Whether you’re aiming to feel more energetic, fit into your favourite clothes again, or take control of your health, we’re here to support your journey every step of the way. With proven programs, real results, and compassionate professionals, we help you become the best version of yourself—inside and out.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

73 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing responsive service from Dominic

Have spoken to Dominic on two occasions! Both times he has been extremely helpful, responsive and the service he delivers is second to none. Being able to communicate with someone so easily definitely makes this experience so much easier when navigating my new normal and how everything works.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Have had nothing but a great experience…

Have had nothing but a great experience with the Rumen team. I was wanting an appointment with one of the Doctors and only had a short timeframe available. Dominic was such a fantastic help and was able to give me an appointment within ten minutes - no waiting at all. Thanks Dominic, appreciate your help!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Really easy process

Really easy process, quick appointment times with the doctor and with the dietician. Medication was posted same day and received the next day. Everyone took the time to answer my questions and clarify anything I needed help with. As said below having an app would be great or maybe a Facebook group to meet with people on the same journey but I’m sure that will come in the future. Can’t wait to see how everything progresses from here but highly reccomend 😊

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic and super fast

Fantastic and super fast. From the questionnaire, Doctors consultation, medication arriving to my home and a dietician appointment and commencing the tablets - 5 days! Katerina was thorough with medical history, compassionate, personable with a smile and reassurance. Appointment with Dominic, dietician wise knowledgeable, professional and really listened to my lifestyle without judgement and provided a comprehensive diet to suit my lifestyle with great options. Medication arrived, no dreadful side effects, a little nausea, no rushing to the toilet and on two days I have lost 1 kg. Very happy and would definitely recommended Rumen

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Five Stars

Five Stars! Life Changing Experience!
I’ve had an absolutely fantastic experience with Rumen. From the moment I started using their service, everything has been seamless, professional, and incredibly effective. Their customer support is knowledgeable and genuinely caring, always ready to answer questions and offer guidance.

The product itself has exceeded my expectations. I’ve noticed significant improvements in my energy, overall health, and well being. It’s been a true game changer for me. I also appreciate the company’s commitment to quality and innovation, it’s clear they really care about the people they serve.

Highly recommended for anyone looking to improve their health and feel supported every step of the way.

9 April 2025
Unprompted review
Rated 4 out of 5 stars

Fantastic Service, Hoping for a Smoother Digital Experience

I had an amazing experience speaking with Dominic Gallo from Rumen – he's incredibly patient, explains everything in detail, and never rushes through anything. That level of service really stood out to me.

I’d love to see some improvements to the website, and ideally, a mobile app in the future. Currently, the package delivery tracking isn’t integrated and relies on third-party services like AusPost, which makes the experience a bit clunky.

8 April 2025
Unprompted review

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