1. Good offers to choose from 2. Prompt delivery 3. Clear updates 4. Wanted to exchange for a bigger size. Ms. Mani was so helpful with clear directions and options; Door delivery or visit the sho... See more
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Review summary
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This is by far the best shoe store in UAE. I bought several On Cloud shoes from them, all genuine, with quick delivery. Great prices, good choices, good return policy and very helpful customer support... See more
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Easy website to order from. Responsive staff when I didn’t get the correct size. Was able to exchange hassle free Much better than Amazon I found since there is some human interaction
Company replied
Really had a great customer service experience. I bought a pair of shoes on their website but the size I chose was too big for me. Im glad that they responded actively and help me accordingly to my co... See more
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Company details
Written by the company
## OUR STORY More than two decades ago, we opened the doors to our first retail store in Dubai, bringing together sporting goods and equipment from some of the world’s leading brands. Over the years, our passion for sport led us to discover something special about running. It is one of the most accessible sports in the world. You don’t need a team, a court, or expensive equipment to get started. All you need is a pair of running shoes, the right gear, and the desire to take that first step. That passion became the foundation of **Runner’s** — stores created specifically for people who run. Today, we believe that **if you run, you’re a runner.** It doesn’t matter whether you run 100 metres or 100 kilometres. Whether you are stepping out for your very first run, building towards your next personal best, or competing at the highest level — you are part of the running community. And wherever you are on your journey, **we’re here to help you go further.** From finding the right shoes and gear to understanding what works best for your feet and your running goals, our aim is simple: **to make every run a better one.** ## OUR MISSION ### **Are you running in the right shoes?** Finding the right running shoe is about more than choosing a brand or a style. **It starts with understanding you.** At **Runner’s UAE**, our team is here to help you find footwear that suits your feet, your running needs, and your goals. We look at factors such as your foot shape, arch type, comfort preferences, and how you run to help guide you towards the right footwear — whether you have **flat feet, neutral feet, or high arches**. Because there is no single shoe that is right for every runner. **The right shoe is the one that works for you.** Whether you’re buying your first pair of running shoes or looking for your next performance shoe, our team is here to help you make a confident choice. ### **Run your way. We’ll help you find the right way to run.**
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4.2
Great
369 reviews
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Replied to 71% of negative reviews
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Everything was excellent except the…
Everything was excellent except the delivery was a little late
25 August 2023
You sold something that didn’t exist!!
You sold something that didn’t exist!!! VERY bad first impression!
24 August 2023
I returned the original box with the…
I returned the original box with the original shoes but you claimed that I have not returned the original box but I did !!!! It’s not my fault if your delivery company is not professional
26 July 2023
Very expensive exchange
Very expensive exchange, because of double delivery charges;
Cheating with 10 AED delivery insurance one cannot refuse but it is not mentioned in the initial price…
Not good impression…
25 June 2023
Order went smoothly. Could have better color selection
Order went smoothly and recieved shoes in great condition, only the selection of shoe colors culd be better..
23 June 2023
You do not allow a cash refund for…
You do not allow a cash refund for online purchase, only exchange or a voucher
23 June 2023
Service means This....
I made an online purchase for a running shoe. But the size went wrong. After returning my claim i was not entertained because I dint returned with the box. (I still don't remember where did I disposed that box due to to the excitement). But after explaining my situation as a runner that I Currently I am running with my slippers the executive sympathetic on me somehow managed to get me a voucher so that I can once again buy the correct size. Thanks a lot Runners. For your superb product and the tremendous staff you have. Thank you
30 May 2023
The delivering of my order within 5 days,appreciate the fast responding.
Delivery speed and product quality as shown on the website. I recommend dealing with them. Excellent.
27 April 2023
Thumbs Up Runners.ae great guys.
The Runners.ae team represents among the highest levels of customer service I have experienced.. I really appreciate all the efforts Mr.Ishaq made to resolve my signing-in ordering issues. And after that second time CS cancelled my order upon my request in five minutes. Amazing very friendly and very professional. I would have given them a 5 star rating the only draw back or lacking part was or is their shipping partner which actually takes two days extra to deliver. Overall thumbs up Runners.ae.
26 April 2023
Really helpful and fast delivery
Really helpful and fast delivery
Staff is cooperating mr mani
I really appreciate him
24 April 2023
every good except communication
customer service do not reply to my inquiry about my order status up until 6 days after when they fulfill their part of giving to the service courier, then took 5 days deliver to oman. all in all 11 days that suppose to be 9 days base on their website. i got free delivery upon check out, no added charge when i got the parcel. guaranteed legit, authetic and safe for online shopping.
26 March 2023
Horrible online customer service with…
Horrible online customer service with no one checking emails.
27 March 2023
thank you very much
23 March 2023
A Purchasing Experienced with Runner's AE.
Upon Ordering with Items, on my choices, it didn't take to time until it was delivered and received, The process of procurement is systematic, one point to emphasize. even the packaging, satisfactory. Delivery on - time. So, in extent, this is recommended to other customers. It will not let you down.
31 March 2023
I ordered 8 days ago and until now I…
I ordered 8 days ago and until now I don’t know where my order is?
No body is responding to my emails. I literally don’t know what to do
This is my first and last order from runners.
24 March 2023
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