1. Good offers to choose from 2. Prompt delivery 3. Clear updates 4. Wanted to exchange for a bigger size. Ms. Mani was so helpful with clear directions and options; Door delivery or visit the sho... See more
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Review summary
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This is by far the best shoe store in UAE. I bought several On Cloud shoes from them, all genuine, with quick delivery. Great prices, good choices, good return policy and very helpful customer support... See more
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Easy website to order from. Responsive staff when I didn’t get the correct size. Was able to exchange hassle free Much better than Amazon I found since there is some human interaction
Company replied
Really had a great customer service experience. I bought a pair of shoes on their website but the size I chose was too big for me. Im glad that they responded actively and help me accordingly to my co... See more
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Company details
Written by the company
## OUR STORY More than two decades ago, we opened the doors to our first retail store in Dubai, bringing together sporting goods and equipment from some of the world’s leading brands. Over the years, our passion for sport led us to discover something special about running. It is one of the most accessible sports in the world. You don’t need a team, a court, or expensive equipment to get started. All you need is a pair of running shoes, the right gear, and the desire to take that first step. That passion became the foundation of **Runner’s** — stores created specifically for people who run. Today, we believe that **if you run, you’re a runner.** It doesn’t matter whether you run 100 metres or 100 kilometres. Whether you are stepping out for your very first run, building towards your next personal best, or competing at the highest level — you are part of the running community. And wherever you are on your journey, **we’re here to help you go further.** From finding the right shoes and gear to understanding what works best for your feet and your running goals, our aim is simple: **to make every run a better one.** ## OUR MISSION ### **Are you running in the right shoes?** Finding the right running shoe is about more than choosing a brand or a style. **It starts with understanding you.** At **Runner’s UAE**, our team is here to help you find footwear that suits your feet, your running needs, and your goals. We look at factors such as your foot shape, arch type, comfort preferences, and how you run to help guide you towards the right footwear — whether you have **flat feet, neutral feet, or high arches**. Because there is no single shoe that is right for every runner. **The right shoe is the one that works for you.** Whether you’re buying your first pair of running shoes or looking for your next performance shoe, our team is here to help you make a confident choice. ### **Run your way. We’ll help you find the right way to run.**
Contact info
4.1
Great
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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Worng order received!
Worng order received!! The app's was not updated properly, difficult to reach someone to raise complaint
23 February 2024
Bad Impression
There are so many choices to choose from but sizes are very limited also delivery charges for delivery 15aed and for return 30aed which is really annoying, no other websites charges same
27 January 2024
Very good e-shop
Very good e-shop. But too much letters in your e-mail newsletter. Especially trigger letters very annoying. Please make a limit for send it. Around one letter per week. Thank you!
26 January 2024
A Disconcerting Shopping Experience
I'm disappointed with the service as my order was canceled due to size unavailability, despite the website indicating availability. The lack of timely communication added to the inconvenience. I hope for improvements in inventory accuracy and communication protocols.
25 January 2024
very helpful online team!!
25 January 2024
Never buy aything from this Company
Never buy aything from this Company. Irresponsible & tricky! I have placed an order for 2 shoes; never received! Send several emails with no response! Called them, they have given one tracking number, unable to track! They use SHIPA! If the Company did not hand over the parcel, how can the shipping Company deliver it! I have lost hope now! Will keep chasing....... Never buy anything from this Company!
17 January 2024
Unprompted review
Very bad experience with Transportation…
Very bad experience with Transportation company, shipment not received and I'm not able to speak with customer service
27 December 2023
In time, security
25 December 2023
Difficult to get your money back
Needed a bigger size, website said it was in stock, so requested a replacement but then advised out of stock. Second time that this has happened to me with runners.ae, won’t be ordering again. Messaged them a few times now asking for the amount to be returned but no one responds, so now have credit with them but no point in ordering if items shown on website are not in stock. Be nice if they could at least reply to my emails, even nicer if they returned my money or their inventory was accurate……
26 December 2023
I still did not receive my order
26 November 2023
Non fulfillment of my order…
I received an email from you that you will not be able to fulfill my order. If you didn’t have the stock then you shouldn’t have taken the order. This kind of service is unacceptable.
25 November 2023
The worst service i have faced yet
The worst service i have faced yet. If i were you i would order from any other app or website except this website, so far literally the worst service i have faced and the worst customer respect i have experienced.
It has been 7 days since the expected delivery date and they keep rescheduling and postponing the delivery without contacting me, they keep blaming me for an invalid address and phone number, they blamed me for not answering the phone while no one called or contacted me on any platform to ask again or make sure of my address and phone number, although my address and phone number are clearly stated in the order details.
1 December 2023
Worst return i ever had and i will…
Worst return i ever had and i will never order again
24 November 2023
If there was less than one like zero
If there was less than one like zero, I would award it. I would NEVER use this shop again. I ordered from Saudi Arabia, was told my purchase would arrive on Monday. Monday came, no order. Contacted the shipping company, was told everything was fine. Contacted runners ae, told everything was fine. Wednesday came, still nothing, contacted the shipping company to be told there was an issue of ‘impersonation’ and that I must deal with runners ae. Have no idea what that means so I contacted the company. Got a useless email to say that the problem was with the shipping company. Several emails, phone calls and WhatsApp messages later, I was told the shipping company needed a copy of my Saudi Residence ID. This was on Thursday. Later in the day, I had a phone call from the shipping company to say my order would take another 3-4 days. UNBELIEVABLE! I don’t believe that a reputable company wouldn’t know that shipping to Saudi would be an issue and documents would be required.
26 October 2023
Fast delivery
26 September 2023
Order and Delivery Issue
I ordered 5 pieces items from Runners but delivered only 1 piece after waiting for a long time.
27 September 2023
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