Running Bear Reviews 436

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I bought my first pair of Hoka Trainers from the Nantwich Running Bear Shop. The staff couldn't have been more helpful. I was recommended to the shop by my Physio who was treating my back. Every ef... See more

Rated 5 out of 5 stars

I ordered some NB Fuelcell Elite v5 running shoes with a brilliant discount, which arrived very promptly. To my surprise and delight, they were beaufifully wrapped, and accompanied by a present - a ru... See more

Rated 5 out of 5 stars

Great service from running bear. I'm running a marathon for the 2nd time and wanted to get myself a new pair of shoes. I did the gait analysis and bought a pair of stability shoes but unfortunately ha... See more

Rated 5 out of 5 stars

Being nearly 87 years old and an Honourary Membership to FRA only jogging and fast walking now. My original pants bought from R B. I needed new, so ordered, but wrong when tried on. Returned goods bac... See more

Company details

  1. Running Shop

Information provided by various external sources

👟The Running Specialists 🏃🏼‍♀️ Running Gait Analysis In Store or Virtual Gait Analysis 🥇 Running Bear Virtual Running Club


Contact info

4.9

Excellent

TrustScore 5 out of 5

436 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived the following day. Nice little touches with handwritten note. Feels like a company who wants to look after their customers. Will use again.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

The staff couldn’t be more helpful, and will always make sure you have the most suitable shoes. They’re also able to answer any questions you may have.

20 July 2024
Unprompted review
Rated 5 out of 5 stars

The best running shop bar none

The best running shop bar none!

Knowledgeable, friendly, fair. Won't charge you the earth or sell you anything that isn't right for you. Will do a free gait analysis too. Theres a reason so many 'good' runners trust them. Check out their socials! And if you join their free FB group you even get 15% off! What's not to love about these guys!?!

18 August 2024
Unprompted review
Rated 5 out of 5 stars

I've very big feet

I've very big feet, 13/13.5, and it's difficult to get hold of shoes that fit me. Running Bear have always offered to get shoes in my size to try and they are competitively priced so I don't need to go online to buy them. I get to try them out in the store with no sales pressure. I just bought the Hoka Skyward X which they managed to acquire for me and I love it! They also do their best when they have try on sessions from different manufacturers to ask them to bring my size. This week Altra were in store and I got to try one of their trail shoes as Akeal specifically asked Altra to bring it. You just don't get that from shopping online.

11 August 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and passionate running shop

Always very helpful, knowledgeable, and passionate about all things running. Running Bear is the perfect example of a running shop for runners (of any kind or experience) by runners. Whether you know what you want, or need help finding it, they can help.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Great store with a knowledgeable team…

Great store with a knowledgeable team who provided advice on trainers for my two sons. Gait analysis and multiple shoes tried on resulting in successful (and comfortable!) purchases.
Amazing how much stock can be held in a relatively compact space. Order service is quick too.

18 August 2024
Unprompted review
Rated 5 out of 5 stars

A great shop for any runner...

I have visited Running Bear many times & also bought online. I always feel confident that the product I buy will be of good quality & any advice will be appropriate. My most recent purchase was an OMM jacket, delivered promptly & with a smile (note in the package).

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Lovely shop

Lovely shop, helpful staff, brilliant products for all types of runners.
Friendly little community in a shop!! And you can get a coffee whilst you wait….a one stop shop for all runners 🏃🏻‍♀️

9 August 2024
Unprompted review
Running Bear logo

Reply from Running Bear

Thank you so much for your very kind review!
So pleased you love Bear & Boost as much as you love our Running Shop! 💖

Rated 5 out of 5 stars

Excellent

Have used a few times, easy to order, always very helpful, knowledgeable, great small business

18 August 2024
Unprompted review
Running Bear logo

Reply from Running Bear

Thank you so much for your very kind review! We appreciate it so much 💖🐻

Rated 5 out of 5 stars

An excellent experience

I went for a running gait analysis in the Nantwich store and the staff were very helpful and informative, explaining as we went along what was happening and what things meant. After the analysis, I was invited to try out various pairs of running shoes. There was no obligation to buy and the whole experience was incredibly positive. I would recommend Running Bear to anyone interested in running or wanting to take up running.

25 July 2024
Unprompted review
Running Bear logo

Reply from Running Bear

Thank you for your very kind and honest review Marianne! We appreciate it so much. We hope you’re a Running Bear customer for many years to come 🐻💖

Rated 5 out of 5 stars

The only place I get my running socks…

The only place I get my running socks from, I love their own brand ones, they last for ages and endure Scottish bogs and mountains. I buy them as Christmas gifts every year. Great service, always prompt and with a hand written note.

18 August 2024
Unprompted review
Running Bear logo

Reply from Running Bear

Love this! What a review 💖 the socks certainly are cosy, especially needed up a Munro!
So pleased you love them, thank you! 🐻

Rated 5 out of 5 stars

A total jewel - sports shop & cafe ❤️

Amazing customer service with incredibly knowledgeable staff! Amazing choice of products too! Then pop upstairs to the best coffee shop in Nantwich - best coffee and amazing cakes- not just for after shopping but after your run go for refreshments - thank you for coming to Nantwich

10 August 2024
Unprompted review
Running Bear logo

Reply from Running Bear

Thank you for welcoming us with open arms! It’s a joy to be in Nantwich. Thank you so much for your very kind review, so appreciated! 💖🐻

Rated 3 out of 5 stars

Disappointed because the website…

Disappointed because the website advertised an item which I wanted but it was two years out of date so I received an inferior product

4 August 2024
Unprompted review
Running Bear logo

Reply from Running Bear

Hi David,

Thank you for your review.
I wouldn’t say that’s the whole truth though - you’d somehow found a blog article from 2021, 3 years ago - which had mentioned that at the time, we had signed copies of a book.
The actual product page which you purchased the product from, had no mention of it being a signed copy.
As you are well aware, the author was ill for quite some time and then recently passed - we couldn’t continue to get signed stickers from him and understandably so.

We apologised and offered you a full refund and free return of the product which you ignored.

So whilst I understand your disappointment, I don’t believe we’re due a 3 star review as a result of it.

Thanks!
Jordanna

Rated 5 out of 5 stars

Really great experience

A really great experience. Gait analysis, combined with a discussion about different types of running shoes and what would be best for me, based on my own running - I ended up with a pair of running shoes that were perfect for me. Can't speak highly enough.

10 August 2024
Unprompted review
Running Bear logo

Reply from Running Bear

Thank you so much for your very kind review Rich! Appreciate it so much - hopefully see you again soon! 💖🐻

Rated 1 out of 5 stars

Terrible; not for walkers

The lady I saw in Nantwich couldn't have been more disinterested. I had booked a gait analysis and she didn't even suggest that I did this. This is because I walk and do not run. I wanted something stricutred for my high arches and wide feet. I am a size 4.5-5 and she sold me a pair of 6.5 running shoes. Tried them at home and they didn't feel right, but my husband persuaded me that it was because they were new. I walked 14 miles in them a couple of weeks after.......They have made my little toes turn black and are obsolete to me, having spent over £100. I did my own research and found a pair of Brooks wide fit trainers and they are perfect. From Northern Runner who were more helpful from miles away. I do believe that gait analysis applies whether you are walking or running. If you are a walker, please do not waste your time. Thanks.

20 July 2024
Unprompted review
Running Bear logo

Reply from Running Bear

Hi Rachael,

Thank you for taking the time to leave us a review.
I’m so very disappointed to read that you’re unhappy, I can see you emailed last night asking if we do gait analysis for long distance walkers so I’m going to reply to that and hopefully we can resolve this for you.

We fit lots of walkers, long distance walkers, every day walkers, with trainers and successfully so. Not every trainer is going to work for every person but we would always try to get you sorted if the trainers were causing pain/issues!

Did you come back to us with the problem?

Hopefully this is something we can clear up over email and restore your faith in us as a small independent who really does care about its customers.

And walkers, we’d love you to come to us! :)

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