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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional customer service, often highlighting their patience and dedication. People frequently commend the smooth ordering process, the quality of the products, and the excellent value for money. Many consumers appreciate the efficient communication and the timely delivery of their orders, often noting that the products exceeded their expectations. However, some customers also noted an unexpected additional cost for engraving, leading to a disappointing experience for a few.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight individuals... See more

Order

Users describe positive interactions with order processes. Many customers highlight the efficiency and... See more

Service

People report positive experiences with service. Customers consistently praise the quality, efficiency, and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I volunteer at a youth football club which has 470 registered players in Hampshire, UK. We have a prize giving day at the end of the season and each year we order the bespoke medals from Running Imp f... See more

Rated 5 out of 5 stars

We have used runningimp for a number of years now for medals and trophies for our annual swimming club awards. Their choice, service and in particular value for money are second to none as we wouldn’t... See more

Rated 5 out of 5 stars

We have been ordering medals from Running Imp for the last three years. Their designs are always a talking point at our races and the help we receive during the design process has been top notch. O... See more

Rated 5 out of 5 stars

We've used Running Imp a couple of times before for some release medals, and they've always arrived looking great. We've just ordered another set for our game devs for a new release coming next year a... See more


Company details

  1. Sports Memorabilia Shop
  2. Sporting Goods Shop
  3. Trophy Shop

Written by the company

We are Running Imp, specialists in Sports Medals, Standard Medals, Engraved Custom Medals, Trophies, Race Numbers, Signs & Event Supplies


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A very good company

I have used Running Imp for 13 years now and they are super efficient, with the quality of their medals excellent. They are always there to help you out especially when you forget to place the order until last minute and they come to the rescue. Can’t ask for more

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer support…

Tanisha supported an order with short deadline. We hit a few issues and she managed to sort it all very quickly.
Friendly and efficient with initial order and sending paperwork. Phoned me to keep me posted with progress.
Excellent customer service in all respects. Thank you!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

First time order!

What a great experience we had dealing with the folks from Running Imp.
This was our first time using them and our design was quite intricate but we could not be happier with the final result.
The medals look fabulous and delivered well in advance of our event. They went down a storm!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Competitive prices, great communication, good quality products from t-shirts to medals and race bib numbers for our 10k & fun run event of circa 1000 people.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Orienteering event signs

Orienteering event signs.
I'm grateful to Running Imp in making the overall process for ordering signs straightforward. I had a number of 'tweaks' needed to the standard signs that Catia Campos worked through with me to provide me with a set that will work perfectly. Thank you to her and those in the background for bringing this all together.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Whenever we have placed an order over the years it has been a very efficient service. Tanisha has been very helpful and quick to respond to emails.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Bib ordering went perfectly

Clearly there's a well-coordinated team at work behind the scenes, and Catia made everything happen seamlessly. She was prompt, efficient, helpful, and clear, and understand my request instantly. Thank you!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Extremely Helpful Experience

I ordered some medals and Taylor was extremely helpful. I was very last minute ordering and ended up putting the wrong date I needed them by and forgetting ribbon. Once I received my order confirmation I emailed Taylor who changed my order date and made sure to add ribbons to my order. Nothing was too big of an ask for him. Definitely will be purchasing from here again when I next need some medals.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

A satisfied customer …

I phoned and Tanisha Pearce was very helpful. She explained what I needed to do and within 12 hours the order is being processed. So grateful as left it later than previous years to order the items for the club’s race.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Good quality products and service

Just ordered medals for a swimming competition. Good selection of medals and had plenty stock to meet our requirements.
Emails responded to quickly, clear communication and order processed without any issues.
Taylor was very helpful and efficient.
Many thanks 😊

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Great as always

Great as always. Have used for 25yrs and never had a problem. Thank you to Taylor for being so helpful

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Swimming Medals

I ordered 48 medals ribbons and engraving i got a great sales person in Dan-Lewis, all bought with no issues, arrived in plenty time and cannot recommend enough, the medals look amazing and great value for money they look more than what they cost that is for sure. 5/5 without question would use again!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Trophy Order

Placed an order for my cross country league with Taylor and he was very prompt and helpful getting back to me with the information required. Thank you very much Taylor

31 March 2025
Unprompted review

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