PODs are easy to create with the provide API. Calculations are stable. However, streamlined process to create a volume on a data center which has available resources matching the calculation needs is... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great ui , instant gpus. For a medium tier this cloud hosting best place. Templates are great but some have issues which stops container .
Company replied
It's convenient to use, but since there are a lot of users in the US-GA-2 region I use, it's hard to get CPU or GPU pods I want.
Company replied
RunPod offers affordable cloud GPU rentals, around $0.20-$0.50 per hour, with easy setup and preloaded frameworks like PyTorch, Web gen UL and more making it great for AI development. It delivers soli... See more
Company replied
Company details
Written by the company
We are passionate about building a GPU cloud for machine learning, artificial intelligence, computer vision, generative art, stable diffusion, dreambooth, rendering - you name it. We're a scrappy group of individuals who love to solve problems. Contact us with yours and we're happy to help. Our secure cloud solution is currently hosted in Datacenters worldwide and we are expanding every day! Our solution currently provides easy access to Nvidia GPUs in a linux environment, but we aim to support windows and AMD soon.
Contact info
1181 Nixon Dr. #1158, 08057, Moorestown, United States
- support@runpod.io
- runpod.io
3.6
Average
215 reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
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fast and helpful
3 July 2025
Good. Very good
2 July 2025
I was impressed with the responsiveness…
I was impressed with the responsiveness of Run Pod support.
27 June 2025
I inquired about a payment-related…
I inquired about a payment-related problem (double payment) and they handled it kindly.
26 June 2025
great plateform & support.
14 June 2025
the best thing has been the support…
the best thing has been the support from people at runpod.
8 June 2025
Affordable cloud GPU workstations
Affordable cloud GPU workstations. Great tech support. P.S. It would be nice if you would include something akin runpod_ssh_setup functionality into runpodctl.
11 June 2025
Unlisted daily storage charges
When you create a pod, they only list per-hour usage prices, so one assumes this is all that is going to be charged, but if you stop a pod without deleting it, you will be charged for daily storage without a warning. My classmates and I were all caught off-guard with low-balance warning emails days after testing this service for a few minutes.
6 June 2025
Reply from Runpod Inc
Hi there,
Thank you for bringing this to our attention, and we're truly sorry for the confusion and inconvenience caused.
We clearly list per-hour usage prices when creating a pod, the additional daily storage charges for stopped but undeleted pods are also communicated clearly. You can view the pricing summary while creating the pod, which shows the charges per hour for the stopped pods for the storage you still rent.
This experience shouldn't have caught you—or your classmates—off guard. We recommend deleting pods if you no longer need them to avoid incurring further storage fees. That said, we recognize we need to handle this better by being more transparent and proactive with alerts or reminders.
If you or your classmates would like us to review your billing or restore any unexpected charges, please feel free to contact our support team at help@runpod.io. We’d be happy to assist and ensure this doesn’t happen again.
We truly value your feedback—it helps us refine the user experience and improve communication going forward.
Warm regards,
The RunPod Team
Support was fast and helpful
4 June 2025
2 Days Lost Due to a Bug and No Support Response
Very frustrating experience. I was unable to top up my billing because of an issue on their website. As a result, I lost valuable time and my work was completely disrupted.
Because of this problem, I risked losing my pods and ultimately lost two full working days. While time was passing, I received no response to my emails, Discord messages, or other attempts to contact support.
The most disappointing part was the lack of assistance and responsibility. When customers depend on your service, fast and reliable support is essential.
I hope both the platform stability and customer service will improve significantly.
28 May 2025
Unprompted review
Reply from Runpod Inc
Hello,
We're truly sorry to hear about your recent experience and completely understand how frustrating it must be to lose your work.
After a thorough review, our team found that the payment issues stemmed from your bank declining the transactions. Additionally, some of the failed attempts were due to the checkout page timing out. While we understand how this situation can feel unfair, these factors were unfortunately outside of our platform’s control.
Please note that once a pod is deleted, it cannot be restored. However, we’re more than happy to help you set up a new one and recreate your previous workflows. To avoid any future interruptions, we strongly recommend contacting your bank to ensure RunPod transactions are not blocked.
Our support team is always here for you. Please reach out directly so we can assist you promptly and ensure a smoother experience going forward.
Best Regards,
RunPod Support Team
RunPod offers affordable cloud GPU…
RunPod offers affordable cloud GPU rentals, around $0.20-$0.50 per hour, with easy setup and preloaded frameworks like PyTorch, Web gen UL and more making it great for AI development. It delivers solid performance for model training. The interface can feel clunky, and support isn’t always instant, but it’s a cost-effective solution. 5/5 for power and value.
22 May 2025
Reply from Runpod Inc
Hello Dean,
Thank you so much for your thoughtful and detailed review!
We're thrilled to hear that you found our cloud GPU rentals affordable and powerful, and that the ease of setup and preloaded frameworks added value to your AI development experience. Your acknowledgment of our performance means a lot to us!
We also appreciate your honest feedback regarding the interface and support responsiveness. We’re continuously working on streamlining the user experience and enhancing support efficiency to better serve our community.
Your support motivates us to keep improving. Thanks again for the 5-star rating!
Best Regards,
RunPod Support Team
10/10 – Would Recommend!
I used RunPod to demonstrate my application during the final presentation of my Computer Science Final Year Project. The project involved three AI models, each requiring GPUs with high VRAM and significant compute resources—something I couldn’t manage on my local machine.
RunPod turned out to be the ideal deployment platform. Since my models were already Dockerized, deploying them was incredibly smooth. All I had to do was provide the image link, configure the ports to expose, and set the storage requirements. The pod launched in under a minute, and the whole process was completely hands-off.
The per-hour pricing was both affordable and transparent, which was perfect for my limited and focused usage. I especially appreciated the pre-pay model, which gave me peace of mind knowing I wouldn’t accidentally rack up unexpected costs.
The UI was excellent as well—clean, intuitive, and quick to configure. It was easy to navigate with minimal clutter, making the whole experience even more efficient.
TLDR: A fantastic service for deploying GPU-intensive applications quickly and easily. Fast launch times, clear pricing, and a user-friendly UI make RunPod a great option—especially for students, researchers, and developers working with containerized AI workloads.
14 May 2025
Reply from Runpod Inc
Hello Shayan,
Wow—thank you so much for sharing this amazing feedback!
We're absolutely delighted to hear how seamlessly RunPod supported your Final Year Project presentation. Knowing that we could help you deploy GPU-intensive AI models effortlessly, especially under the pressure of a major academic milestone, is incredibly rewarding for our team.
Your detailed mention of our Docker deployment, fast pod launch, transparent pricing, and clean UI truly highlights what we aim to deliver. We’re especially glad that our pre-pay model offered you peace of mind during your focused usage.
Hearing that RunPod is a helpful tool for students, researchers, and developers is exactly what we hope for, and your recommendation means the world to us.
Wishing you all the best in your future endeavors—keep building amazing things!
Best Regards,
RunPod Support Team
The tech support was great
The tech support was great, Runpod services are also very smooth.
15 May 2025
Reply from Runpod Inc
Hello Anikat,
Thank you so much for the kind words!
We’re thrilled to hear that you had a great experience with our tech support and found our services to be smooth and reliable. Our team works hard to ensure both our platform and support are consistently top-notch, so your feedback truly means a lot.
We’re always here if you need anything else—thanks again for being a part of the RunPod community!
Best Regards,
RunPod Support Team
good good good good good good good good
14 May 2025
Reply from Runpod Inc
Hello,
Thank you for the wonderfully enthusiastic feedback—your message definitely put a smile on our faces!
We're glad to know you're enjoying the experience with RunPod. If there's ever anything more we can do for you, just let us know!
Best Regards,
RunPod Support Team
Reply from Runpod Inc
Hello AI Khaled,
Thank you so much for the enthusiastic review!
We’re thrilled to hear that you find RunPod easy to use and that our support team has been there for you whenever needed. Making our platform intuitive and ensuring dependable assistance are top priorities for us—so it’s great to know it’s making a difference!
We appreciate your support and look forward to continuing to serve you.
Best Regards,
RunPod Support Team
Reply from Runpod Inc
Hello,
Thank you for the fantastic feedback!
We’re thrilled to hear that all our services are working great for you and that your company, Wemagine.ai, is satisfied with what we offer. Supporting innovative teams like yours is exactly what we’re here for.
We truly appreciate your trust and look forward to continuing to be a reliable part of your workflow.
Best Regards,
RunPod Support Team
easy to use
It's convenient to use, but since there are a lot of users in the US-GA-2 region I use, it's hard to get CPU or GPU pods I want.
24 April 2025
Reply from Runpod Inc
Hello Jhlee,
Thank you for your honest and helpful feedback!
We’re glad to hear you find RunPod convenient and easy to use. We completely understand how frustrating it can be when the demand in certain regions, like US-GA-2, makes it difficult to access the resources you need.
Please know that we’re actively working on expanding capacity and optimizing resource availability across all regions to better meet user demand. In the meantime, we recommend trying alternative regions if your workloads allow, as they may offer more immediate availability.
We truly appreciate your patience and support!
Best Regards,
RunPod Support Team
Extremely difficult system
Extremely difficult system. I feel that I am back in the 1980s. All is DOS based. And ports closing all the time. File handling is impossible. Support I don't know about because I have to fill out many pages for a small question. I will not recommend. Until now I have used 2 weeks to download a backup file. I give up
1 May 2025
Unprompted review
Mostly good
Mostly good, but disappointing that I am banned from Discord and can't get back on because its important to follow the latest developments at RunPod and see whether other users are experiencing similar issues when there are incidents with serverless etc.
22 April 2025
Reply from Runpod Inc
Hello Ashley,
Thank you for your feedback and for sharing your concern. And we sincerely appreciate you for being a very understanding user on our platform.
We understand the importance of staying informed and connected, and we're truly sorry for the inconvenience caused by your Discord access being revoked. However, please note that our Discord community has strict guidelines in place, and once a user is blocked, we are unable to reverse that decision—even if we genuinely wish we could.
To stay updated on all developments, incident updates, and feature releases, we highly recommend subscribing to the RunPod Blog and following us on our social media platforms, including X (formerly Twitter) and LinkedIn. These channels are reliable and often offer even broader and more timely updates than Discord.
We appreciate your understanding and continued support.
Best Regards,
RunPod Support Team
Reply from Runpod Inc
Hello,
Thank you for the kind words!
We’re so glad to hear that you received a quick response and are really satisfied with the support. Speed and satisfaction are exactly what we strive for—your feedback makes it all worthwhile!
Always here to help whenever you need us.
Best Regards,
RunPod Support Team
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