PODs are easy to create with the provide API. Calculations are stable. However, streamlined process to create a volume on a data center which has available resources matching the calculation needs is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great ui , instant gpus. For a medium tier this cloud hosting best place. Templates are great but some have issues which stops container .
Company replied
It's convenient to use, but since there are a lot of users in the US-GA-2 region I use, it's hard to get CPU or GPU pods I want.
Company replied
RunPod offers affordable cloud GPU rentals, around $0.20-$0.50 per hour, with easy setup and preloaded frameworks like PyTorch, Web gen UL and more making it great for AI development. It delivers soli... See more
Company replied
Company details
Written by the company
We are passionate about building a GPU cloud for machine learning, artificial intelligence, computer vision, generative art, stable diffusion, dreambooth, rendering - you name it. We're a scrappy group of individuals who love to solve problems. Contact us with yours and we're happy to help. Our secure cloud solution is currently hosted in Datacenters worldwide and we are expanding every day! Our solution currently provides easy access to Nvidia GPUs in a linux environment, but we aim to support windows and AMD soon.
Contact info
1181 Nixon Dr. #1158, 08057, Moorestown, United States
- support@runpod.io
- runpod.io
3.6
Average
215 reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a good experience with runpod support
I had a good experience with runpod support team.
The issue was quickly answered and a workaround were rapidly given.
I appreciate that !
I should have given the 5 stars if I had receive a milestone for the API bug to be corrected.
9 April 2025
Reply from Runpod Inc
Hello Olivier,
Thank you so much for sharing your experience!
We’re really glad to hear that our support team could assist you quickly and provide a helpful workaround. Your appreciation truly means a lot to us—even more than the rating itself!
Don’t worry about the stars—what matters most is knowing we made a positive impact and that you felt supported when it mattered. We're always here if you need anything else.
Best Regards,
RunPod Support Team
Great customer service team
Great customer service team. They respond to emails promptly and try their best to help.
4 April 2025
Reply from Runpod Inc
Thank you so much for your kind words!
We’re really glad to hear that you’ve had a positive experience with our customer service team. Prompt responses and a genuine effort to help are exactly what we aim to provide in every interaction, and it’s wonderful to know that came through for you.
Thanks for being a part of the RunPod community!
Best Regards,
RunPod Support Team
Responsive support, great options
Quick reply, precise answer revealing that their service is more than good enough for my needs :)
30 March 2025
Reply from Runpod Inc
Thank you for the wonderful feedback!
We're so glad our support team could respond quickly and provide the clarity you needed. It's great to hear that our service meets—and even exceeds—your expectations. Knowing we’re able to support your needs effectively means a lot to us!
If there’s ever anything more we can do, we’re just a message away.
Best Regards,
RunPod Support Team
Competitive prices & great customer support
Competitive GPU pricing and great customer support. I've rented GPUs for various applications (including Blender rendering and LLM inference) and my support tickets have been answered within 15 minutes to 3 hours.
27 March 2025
Reply from Runpod Inc
Thank you so much for the fantastic feedback!
We're thrilled to hear that you've found our GPU pricing competitive and our customer support responsive. It’s great to know that our platform has supported your diverse use cass, and that your support tickets have been handled promptly.
Your experience reflects exactly what we strive to deliver: high-performance resources backed by a support team that’s quick and reliable. We truly appreciate your continued trust in RunPod!
Best Regards,
RunPod Support Team
very helpful in my research
The platform is user-friendly, fast, and convenient. However, adding funds can be challenging, especially for users like me who rely on prepaid cards instead of credit cards as a student.
28 March 2025
Reply from Runpod Inc
Thank you so much for your kind and thoughtful feedback!
We're delighted to hear that RunPod has been helpful in your research and that you find the platform user-friendly, fast, and convenient—those are key priorities for us.
We also really appreciate you bringing up the challenge with adding funds using prepaid cards. We support it if the needed agreement is in place and you want to commit more than $5000. Email us at help@runpod.io if you need further assistance on this.
Thanks again for being a part of the RunPod community—we’re here to support your research journey!
Best Regards,
RunPod Support Team
Appropriate cost, Tensorflow cannot detect GPUs card
Appropriate cost. But sometime my tensorflow cannot detect the GPUs card. so I close the pods and find other GPUs to open new pod. Build-in Dropbox sync is too slow.
11 March 2025
Reply from Runpod Inc
Thank you for sharing your experience and valuable feedback.
We’re glad to hear that you find the cost appropriate—affordability is one of our core goals. However, we're sorry to hear about the issues you've encountered:
TensorFlow Not Detecting GPU
That definitely shouldn't be happening. It's possible that certain containers or driver configurations are impacting GPU recognition by TensorFlow. If this continues, we’d love to take a closer look at the specific pod or setup you’re using—please don’t hesitate to reach out to support at help@runpod.io with the pod ID so we can investigate and help find a more stable solution.
Slow Built-In Dropbox Sync
We appreciate you pointing this out. We’re aware that sync speed can vary and are continuously working on improving data transfer performance, including for integrations like Dropbox. Your feedback helps highlight where we can focus our efforts.
Thank you again for your input—it helps us improve and better support your projects.
Best Regards,
RunPod Support Team
Overall
Overall, the experience with RunPod has been quite good. The platform is user-friendly, stable, and straightforward to use. However, it's challenging to obtain large-scale configurations of high-performance GPUs due to limited availability, especially when scaling up projects. Additionally, it would be beneficial if RunPod could offer more Docker environments pre-configured with popular, high-quality open-source large models, making it easier and more efficient for users to get started.
16 March 2025
Reply from Runpod Inc
Thank you for your balanced and insightful feedback!
We’re really pleased to hear that your overall experience with RunPod has been positive and that you find the platform user-friendly, stable, and easy to work with. That’s exactly what we aim for!
We also deeply appreciate the thoughtful suggestions:
Availability of Large-Scale GPU Configurations
Availability of high-performance GPUs at scale can sometimes be a challenge, and it's something we're actively working on improving. Scaling up smoothly is essential for many of our users, and we understand how critical it is for project success.
Pre-Configured Docker Environments
This is a fantastic suggestion. We’ve noted this and will share it with our product team to explore how we can better support these use cases.
Your feedback helps us grow and deliver a better experience for everyone—thank you again for taking the time to share it.
Best Regards,
RunPod Support Team
Roman did an excellent job of making…
Roman did an excellent job of making sure my issue was resolved.
11 March 2025
Reply from Runpod Inc
Thank you for the kind words!
We’re thrilled to hear that Roman was able to assist you effectively and ensure your issue was resolved. We'll make sure your praise reaches him—it’s always encouraging for our team to know their efforts are making a positive impact.
If you need anything else, we’re always here to help!
Best Regards,
RunPod Support Team
Great service, some things to imporove
Good:
(1) Clean user interface
(2) Great features
(3) Reliable service
To Improve:
(1) IMPORTANT: Ability to increase system RAM
Currently, the instances we use have 50GB of system RAM, but sometimes we need 64GB. The only solution is to choose a significantly larger instance. However, in our region, such instances are unavailable. The only alternative is to add another GPU, but since ComfyUI can't utilize it, this results in unnecessary costs.
(2) CPU instances available in all regions
This would allow us to handle administrative tasks on more cost-effective instances without requiring a GPU.
4 March 2025
Reply from Runpod Inc
Thank you for the thoughtful and constructive feedback!
We're glad to hear you're enjoying the clean user interface, great features, and reliable service—that's exactly the kind of experience we strive to deliver!
Your suggestions for improvement are incredibly valuable:
1. Ability to Increase System RAM
We completely understand the need for more flexibility with system RAM. It’s frustrating when the only option is a significantly larger (and often unavailable) instance, or having to add a GPU that your workload doesn’t even use. We'll share this feedback with our infrastructure team to explore better memory scaling options that don’t unnecessarily inflate costs.
2. CPU-Only Instances in All Regions
You're absolutely right—making CPU-only instances available more broadly would make it much easier and more cost-efficient to handle tasks that don’t require a GPU. This is a sensible improvement, and we appreciate you pointing it out.
Rest assured, your feedback has reached our infra and engineering teams now.
Thank you again for helping us improve. We're here to grow with your needs, and your input helps drive those changes.
Best Regards,
RunPod Support Team
I got the proper support for my product…
I got the proper support for my product issue which is running in runpod. And also guided me for my modification in the project.
4 March 2025
Reply from Runpod Inc
Thank you so much for your kind words!
We're really happy to hear that you received the support you needed for your product issue and that our team could guide you through the project modifications. Providing helpful and accurate assistance is always our priority, and it’s great to know we were able to support you effectively.
If there's anything more we can do to assist you moving forward, we're just a message away!
Best Regards,
RunPod Support Team
Easy to setup and run scripts
Easy to setup containers and run experiments or code. Quick response from support team on weekdays. Affordable price of GPUs
28 February 2025
Reply from Runpod Inc
Thank you for your great feedback!
We're so glad to hear that you find it easy to set up containers and run your scripts or experiments on RunPod. It’s awesome to know our support team has been responsive during the weekdays and that our GPU pricing meets your needs. Affordability and ease of use are key pillars for us, so your experience reflects exactly what we aim to deliver.
Thanks again for choosing RunPod!
Best Regards,
RunPod Support Team
Fast, Reliable, and Simple
Runpod has exceeded my expectations. The pods are incredibly fast, deployment is straightforward, and the APIs are thoughtfully designed. This reliable performance has streamlined my workflow and truly stands out in the market.
27 February 2025
Reply from Runpod Inc
Thank you for the amazing feedback!
We’re thrilled to hear that RunPod has exceeded your expectations and that our fast performance, simple deployment process, and well-designed APIs have positively impacted your workflow. Reliability and ease of use are exactly what we strive for, so knowing we’ve hit the mark for you is incredibly rewarding.
Your support means a lot to us, and we’re here whenever you need us.
Best Regards,
RunPod Support Team
Great Customer Service Experience
I had an issue with unexpected storage charges, and the RunPod support team was very responsive. They quickly identified the cause, explained how to prevent it in the future, and even provided a credit as compensation. Their customer service is professional and helpful. I appreciate their support and will continue using their services. Highly recommended!
1 March 2025
Reply from Runpod Inc
Thank you so much for sharing your positive experience!
We're delighted to hear that our support team could assist you effectively with the unexpected storage charges. It's great to know that the explanation and resolution were clear and that the goodwill credit helped make things right. We always aim to provide professional, timely, and helpful service, so your feedback really means a lot to us.
We’re truly grateful for your continued trust and recommendation—thank you for being a part of the RunPod community!
Best Regards,
RunPod Support Team
support team is very excellent.
27 February 2025
Reply from Runpod Inc
Thank you so much for your kind words!
We're truly grateful for your appreciation of our support team. It's incredibly motivating to hear that you find our team excellent—we’re always here to ensure your experience with RunPod is smooth, efficient, and enjoyable.
If you ever need anything, just give us a shout!
Best Regards,
RunPod Support Team
For me the process is just so great
For me the process is just so great, deployment just so seemless, and cute
28 February 2025
Reply from Runpod Inc
Thank you for your lovely feedback!
We're absolutely thrilled to hear that you find the process great and the deployment seamless—and "cute" is definitely one of the most heartwarming compliments we've received! It's always our goal to make your experience as smooth and enjoyable as possible, and knowing it's working well for you means the world to us.
If there's ever anything more we can do to keep things running perfectly for you, don't hesitate to reach out.
Best Regards,
RunPod Support Team
asked if it's possible to prepay for credit and stop once finished
quick and clear response to my query
24 February 2025
Reply from Runpod Inc
Thank you so much for your question and feedback!
Yes, it is indeed possible to prepay for credits on RunPod and use them as needed. Once your prepaid credits are used up, your usage simply stops—there’s no automatic charging beyond your initial payment. This setup gives you full control over your spending, making it a convenient option for many of our users.
We’re glad the response you received was quick and clear! If you ever have more questions, feel free to reach out.
Best Regards,
RunPod Support Team
Customer service
Customer service received from Namrata Raut from 1/31 - 2/20; request 12758
31 January 2025
Reply from Runpod Inc
Thank you so much for your 5-star review! We're thrilled to hear that our support member has provided you with excellent customer service throughout your request. We truly appreciate your kind words and your support. If you ever need any further assistance, we're always here to help!
Best Regards,
RunPod Support Team
Learning CUDA at RunPod
I am learning CUDA C development and RunPod just perfectly fits!
19 February 2025
Reply from Runpod Inc
That's fantastic to hear! We're so glad that RunPod is a perfect fit for your CUDA C development journey. If you ever have any questions or need assistance, feel free to reach out—we’re here to help. Happy coding!
Best Regards,
RunPod Support Team
it's easy to use
5 February 2025
Reply from Runpod Inc
We're glad you find RunPod easy to use! Simplicity and efficiency are what we strive for. If you ever need any support or have suggestions, feel free to reach out. Happy computing!
Support was precise and swift
Very useful experience. They knew exactly how to find a solution to my API call.
7 February 2025
Reply from Runpod Inc
Thank you for your wonderful feedback! We're thrilled to hear that our support team was able to assist you swiftly and precisely with your API call. Helping you have a smooth experience is our top priority! If you ever need further assistance, we're always here for you.
Best Regards,
RunPod Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.