The team is very hands on, they reached out to confirm my dog’s details, so they can get the size right in one go. The product itself is really good quality. All in all a pleasant experience. Would... See more
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See what reviewers are saying
While the product itself is really good appearance and quality wise, the exchange process was a choppy experience. The prompt replies before placing the order turned into complete silence when I tried... See more
Your delivery partner Bluedart courier didn't delivered parcel on expected date. They confirmed my address on 31st October and said now late we deliver your parcel on nxt day Bt they not... See more
Amazing site to order from. Have affordable and variety of garments to order from. I ordered from my pet and the sis didn’t fit. The exchange and return process was so smooth and convenient. Love it.... See more
Company details
Written by the company
Welcome to Ruse, where pets strut their stuff in style! 🐾 At Ruse, we believe every pet deserves to look fabulous and feel fantastic. Our mission is to bring you the quirkiest, most unique pet apparel and accessories that turn heads and wag tails. From cool printed collars to cozy outfits, each product is crafted with love and top-quality materials to ensure comfort and durability. We’re a team of passionate pet lovers dedicated to making your shopping experience as delightful as a belly rub. Our customers are at the heart of everything we do, and we pride ourselves on delivering exceptional service, speedy shipping, and hassle-free returns. Join the Ruse family and let your furry friend’s personality shine through our stylish collections. Don’t forget to share your pet’s new look with us on social media using #itsaruse – we love seeing our products in action! Ruse isn’t just a brand; it’s a celebration of the bond between pets and their humans. Shop with us and discover the joy of dressing your pet in the coolest gear around!
Contact info
F-57, Second Floor, Sector - 8,, 201301, Noida, India
- 9810419556
- hello@ruse.in
- ruse.in
3.9
Great
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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No action on return of order sought
No response to pick and process the return despite multiple attempts to reach customer care. Plus no dedicated phone no. to talk to customer care. Highly unprofessional conduct. Deliberate delaying the process and not taking appropriate action the resolve the issue after i have sent several requests on mail and whatsapp no.
30 January 2025
Amazing hoodie very soft material and…
Amazing hoodie very soft material and true to its size. Go for it.
13 January 2025
Best product
7 December 2024
I have order the size of product L but…
I have order the size of product L but they have delivered XL size
30 November 2024
My dog just did not take to the muffs
My dog just did not take to the muffs. Tried in multiple ways but she just was getting irritated with it.
25 October 2024
Your delivery partner Bluedart courier…
Your delivery partner Bluedart courier didn't delivered parcel on expected date.
They confirmed my address on 31st October and said now late we deliver your parcel on nxt day
Bt they not delivered. And send wrong feedback.
Very poor delivery services.
Zero Rating from my side & same i post on twitter also.
Very poor services.
Thanking you
28 October 2024
The product is not suitable for german…
The product is not suitable for german Shepherds... The guidance should have been provided by the seller. However i give a benefit of doubt also since no one might have shared the reviews. Being a pet parent realized this product is only good for dogs who doesnt have standing ears... Product doesn't go well with Doberman and german Shepherd .
26 October 2024
Really disappointed by delivery service…
Really disappointed by delivery service .I had placed order on 10th October & it’s 22 nd & haven’t recieved my stuff .Whats the point of placing order well in advance if I can’t use for my furry pet during this time as Diwali crackers have started bursting .kindly revert .
11 October 2024
While wearing clothes to my dog I saw…
While wearing clothes to my dog I saw it enjoying and feeling more happier
4 September 2024
A site you can trust to have variety and reliable
Amazing site to order from. Have affordable and variety of garments to order from. I ordered from my pet and the sis didn’t fit. The exchange and return process was so smooth and convenient. Love it. Would definitely recommend.
24 July 2024
Not an on time delivery
I ordered and paid the extra amount opting for the same day delivery. But even after opting and paying for it my order was delivered 2 days later. Which is quite annoying and disappointing.
23 July 2024
Reply from Ruse Pet Lifestyle
Hello,
Firstly, we would like to thank you for sharing a review. Your reviews help us improve our products and services.
We would like to bring to your notice that we received your order on a Sunday and we have clearly mentioned that the Same-Day Delivery is not applicable on Sundays. Your order was delivered on the next working day i.e. Monday. We hope this clarifies any confusions and provides clarity on the stated terms of service pertinent to our Same-Day Delivery service.
Once again, thank you for your order and your valuable feedback. We look forward to serving you again super soon :)
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