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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick responses, making the process smooth and stress-free. Many people highlight the excellent customer service and the efficiency of the delivery service, often receiving their passports earlier than expected. The overall service is described as amazing and well worth the investment, with many appreciating the personalized guidance and constant communication. However, some customers experienced dissatisfaction with the service, citing issues with communication and unfulfilled promises regarding delivery times. A few people mentioned not receiving a response within the promised timeframe or encountering difficulties with postal clerks that led to unresolved issues and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Many... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication, attention to... See more

Delivery service

Clients share positive opinions on delivery service. Many customers received their passports earlier than... See more

Response time

Consumers generally find the response time to be positive. Many reviewers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

The service and peace of mind was absolutely amazing. There was always in person contact, phones were picked up and if not, there was a call or email within minutes. I needed my passport quickly a... See more

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied


Company details

  1. Visa and passport office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

222 reviews

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Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Yes YES YES - They are 100% Amazing

If I could give them a 10 star plus rating I would. Amanda and her team were so very helpful and kept in constant contact with us and answered all our questions when we had them. They never acted put out for having to rush the passport!!! If you are ever in a bind and need a current passport ASAP within 7 days, this company is the go to place for that. We received a guarantee that the passport would be delivered on a specific date and they kept their promise. The passport arrived on the date promised!!!! I 100% recommend this company and their team!!!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Streamlined approach, great customer care!

They have a very streamlined approach with step by step guides, ensuring everything is ready before going to submit your application. They have multiple options as well (including a specialized courier), depending on your needs and costs. I received quick replies back with any questions I asked and I even ended up getting my passport earlier than expected!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I'm not going to lie

I'm not going to lie, I was very stressed when I found that my passport expired only 3 months ago. My girlfriend and I are planning a trip in January. I knew I had to act fast but that is hard for an old lady. Amanda never lost her cool she just helped me. I sent the information yesterday and have every confidence my passport on time. Thank you all

4 November 2025
Unprompted review
Rated 5 out of 5 stars

This was a relief to a stressful situation!

This was a stressful situation, as I needed a rapid solution to get my renewed passport and card. The VIP service guided me through the process to assure I completed all necessary actions. I received my new passport in less than a week and this service seriously reduced my stress level! I highly recommend this service if you need expedited service to renew your passport!

Mike R

30 October 2025
Unprompted review
Rated 5 out of 5 stars

This agency's service is exceptional

This agency's service is exceptional. They processed my husband's passport quickly and efficiently. I consider this agency to be very professional and ethical. They offer excellent customer service. I am very pleased with their services and recommend 100% . Furthermore, Amanda's customer service was always excellent. We are grateful that my family was able to travel on time.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I can’t express the amazing work Amanda…

I can’t express the amazing work Amanda has done ✅ with my wife and I Passport she got our passports in less the 5 days top.. there services are worth every penny I would recommend to anyone very professional the best I’ve seen

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful!

At first I thought it was going to be very difficult because I’m not so computer savvy, but it was very easy to upload the documents and they were available by phone or text if I had a problem. I received my passport in time for my trip!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Seriously Worth It

Amazing service! I was very skeptical at first. However, they were extremely transparent and informative about the process. They make sure your information is correct before you send it to the passport agency, help you set up the appointment for the passport application, help ship your documents, and help you track when your passport will arrive. Our support specialist, Gleika M, made the process very easy and answered all my questions swiftly. We ordered the 4-5 day service and got it a day before it was expected. I highly recommend this service, and I would definitely use it again.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

needed a passport for a last minute…

needed a passport for a last minute trip to Mexico and rushed passport more than delivered! Excellent customer service and my passport came almost a WEEK early! 10/10 would recommend! Thanks guys!!

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! I had Amanda F and Ana B. It’s so wonderful to have personal service and not have to go through a phone tree when I needed to call or multiple people when I emailed. They both were always kind and knowledgeable. That meant a lot to me.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

The process could not have been easier

The process could not have been easier. My "White Glove Assistant" was Amanda. I'm a senior citizen but Amanda made it so easy for me. I would highly recommend Rushed Passports and Amanda.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Ana was a great help

Ana was a great help. Walked me through a lot of stuff that would otherwise have taken days instead of hours. I needed my passport in three days and that's what I got. Which is pretty impressive since I'd lost my expired passport and did not have a copy of my birth certificate. The three day charge is steep, but I'm able to go to India and that makes it worth it.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

We chose the 5 to 7 business day option…

We chose the 5 to 7 business day option for my son's minor passport. Amanda F was the specialist assigned to us. She was extremely knowledgeable, efficient, communicative and friendly. She made sure we followed the processes correctly for a successful outcome. We got our passport within 5 business days.
I strongly recommend Rushed Passport and Amanda F.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick, easy, professional.

The representative who walked me through the process was patient and very professional. I was up against a very tight timeline and she helped make it happen with time to spare. It was a great relief. It was pricey, but this company was even better than the Gov website. I completed everything in one day with Gleika’s help, mailed everything the next day and had my passport within the week. I would recommend this company.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING

I have nothing but great things to say about this company. I had my passport within one week, AMAZING! Company was very efficient with constant contact and relaying information to me. I'm beyond grateful.

29 September 2025
Unprompted review

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