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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick responses, making the process smooth and stress-free. Many people highlight the excellent customer service and the efficiency of the delivery service, often receiving their passports earlier than expected. The overall service is described as amazing and well worth the investment, with many appreciating the personalized guidance and constant communication. However, some customers experienced dissatisfaction with the service, citing issues with communication and unfulfilled promises regarding delivery times. A few people mentioned not receiving a response within the promised timeframe or encountering difficulties with postal clerks that led to unresolved issues and frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Many... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication, attention to... See more

Delivery service

Clients share positive opinions on delivery service. Many customers received their passports earlier than... See more

Response time

Consumers generally find the response time to be positive. Many reviewers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

The service and peace of mind was absolutely amazing. There was always in person contact, phones were picked up and if not, there was a call or email within minutes. I needed my passport quickly a... See more

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied


Company details

  1. Visa and passport office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

222 reviews

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Replied to 77% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the rushed passport service. The team was extremely professional and knowledgeable, especially when it came to preparing and reviewing all required documents. They took the time to clearly explain each step of the process, which made everything stress-free and easy to understand.
Their follow-up was outstanding—they stayed in constant communication and ensured everything was moving on schedule. Most importantly, they met the deadline exactly as promised. I truly appreciate their efficiency, attention to detail, and commitment to customer service. I highly recommend their services to anyone who needs a passport urgently.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service – Highly Recommend!

I had an excellent experience with Rush Passports, especially thanks to the white-glove assistance provided by Amanda. She was incredibly helpful, responsive, and professional throughout the entire process. The service was fast, efficient, and stress-free.

Amanda kept us informed at every step, clearly explaining what was needed and providing timely updates, which gave us great peace of mind. Her attention to detail and commitment to customer service truly stood out.

If you need expedited passport services, I highly recommend Rush Passports and specifically Amanda’s white-glove service. It was worth every penny!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Reviews are correct and service speaks…

Reviews are correct and service speaks for itself. Upfront with delivery dates even with the holidays they are guaranteed when they said so. Actually got it faster than they said I would. If you need a passport expedited, id go nowhere else. Extremely nice and helpful and walked me through everything step by step to make sure there were no mistakes. Will definitely use again when needed. 10/10

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service, Fair Price and Passport Arrived Fast!

Amanda, my concierge at Rushedpassport, did everything as promised. Their upfront process that ensures all documents are properly prepared for the passport office saved me untold time and cost as FedEx prepared my passport photo improperly. Amanda was quick to respond to my questions via text and email (evenings and weekends as well), she was pleasant, knowledgeable and professional. I asked for expedited service, and my passport arrived as promised in 5 business days. I considered several services, and based on the cost, service offered and A rating from Better Business Bureau chose Rushed Passport. Based on my experience, I recommend this service without hesitation!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Needed a Passport Renewed within 3 Weeks!

We booked a cruise to the Bahamas for New Year’s week over Thanksgiving, which was incredibly exciting. However, I quickly encountered a complication when I realized that my passport expired in June 2026, rendering it invalid for international travel due to the six-month validity requirement.
To expedite the passport renewal process, I logged in to explore options for obtaining a passport more quickly than the standard timeframe, as I was concerned it might not arrive on time. I discovered Rushedpassport, and the process proved to be straightforward.
The team was proactive in their communication, promptly addressing two errors I had made on the forms before they could initiate the process. They reached out through messages, emails, and calls to ensure everything was resolved efficiently. Additionally, they provided an overnight FedEx label for me to send the required documents.
Throughout the process, I received regular updates from Ana and the team, right up to post-delivery. The website was user-friendly, the service was exceptional, and I received my passport within a week. I highly recommend Rushed Passports for anyone needing a passport quickly; their service offers invaluable peace of mind.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Rushedpassport.com

I highly recommend Rushedpassport.com. 10 days before my flight my dog chewed my passport- I found them online through excellent reviews and they proved themselves worthy of those reviews. Once I purchased their help, they immediately started working with me to send them the documents needed. They reviewed the documents and gave detailed explanations for necessary revisions. They were with me all the way through the process, available to answer my questions. I received my replacement passport on the promised date. Thank you to the rushed passport team!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Best service!

Laureano and Amanda were amazing! I received my passport even sooner than the promised date. Thank you again!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Amanda was extremely helpful and very…

Amanda was extremely helpful and very kind. I thought I would run into some more complications with the process, given that I had just undergone a name change. I was worried I wouldn’t be able to get my passport in time for my flight but it came early! I would recommend this company to anyone trying to get their passport quick and easy!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

The team was responsive and answered…

The team was responsive and answered any questions I had. The process was fast and everything appears to be on the timeline I currently need. Pricey but I believe that is what the market is charging for these expedited processing.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

What a blessing Rushedpassport has…

What a blessing Rushedpassport has been! After discovering that my passport was missing they guaranteed I’d have a new passport by 11/26, I received it on 11/20 well in advance of my trip! They monitored its progress through the DoS and kept me informed every step of the way, well worth the money! Thank you Ana and Team!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

They guys were extremely helpful

They guys were extremely helpful. I thought they were a scam at first but are completely legit! They helped me with my forms and even corrected a few mistakes that would have gotten my application suspended. Extremely grateful I found them and recommend to anybody going through the passport process

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Super fast and courteous

I’m very happy with the service I received from Rushedpassport.com. They were fast and courteous and patient. If I live long enough to need another passport and have the trouble of losing one again I will use this service in a heartbeat. Super fast and this is a miracle during the government shut down.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Amanda and team

Amanda, one of the agents I dealt with through this process was amazing, granted they all were so I just to share our experience ( I'll keep it short lol). So my wife and her mom were going on a cruise ( long overdue for them) Her father passed away the beginning of this year so needless to say it's been tough. We needed a Passport Fast and we are so glad we chose this company. Definitely a nail biting experience because we had 5-6 days to try to pull this off since all the arrangements were already in place and my wife didn't realize how difficult it would have been to go around it the normal way! Long story short it arrived the day before she was scheduled to fly to Florida to meet her mom and get ready to board the cruise! Either way it was a success and everything came together without a hitch! Thank God I can only imagine what would have transpired if it didn't! SO AGAIN THANK YOU AMANDA AND TEAM YOU WERE GREAT AND MADE THIS EXPERIENCE THE BEST THING FOR THEM! DEFINITELY A 100% WELL
DONE IN MY BOOK, SO BE REST ASSURED THEY WILL DO EVERYTHING IN THERE POWER TO MAKE SURE YOU GET WHAT YOU NEED!

Wishing you the best,
Jon and Heather - TN

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Service was wonderful from start to finish. Constant communication and response- you get what you pay for. Passports arrived ahead of schedule and no snags in the process.
Amanda assisted us and couldn’t have been better.

7 November 2025
Unprompted review

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